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Hotel Novotel Mexico City Santa Fe

4.0 star property
Hotel Novotel Mexico City Santa Fe balances relaxation and adventure with its restaurant, pool, and convenient location near Samara Shops

Choose dates to view prices

Hotel Novotel Mexico City Santa Fe combines eco-certification with upscale comfort near Samara Shops. Guests enjoy international cuisine at 365 restaurant, stay active in the gym, connect with free in-room WiFi, and receive assistance from the multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$156
includes taxes & fees
22 May - 23 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 596.30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 340 per person
  • Valet parking fee: MXN 140 per day
  • Pet fee: MXN 596.30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Novotel Mexico City Santa Fe have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Novotel Mexico City Santa Fe?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Novotel Mexico City Santa Fe on 22 May 2026 start from AU$156, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Novotel Mexico City Santa Fe pet-friendly?

Yes, Hotel Novotel Mexico City Santa Fe allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of MXN 596.30 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Novotel Mexico City Santa Fe?

Valet parking is available for MXN 140 per day.

What time is check-in at Hotel Novotel Mexico City Santa Fe?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Novotel Mexico City Santa Fe?

Checkout is at noon.

Where is Hotel Novotel Mexico City Santa Fe located?

Located in Santa Fe, this hotel is within a 15-minute walk of Samara Shops and Expo Santa Fe Mexico. Parque La Mexicana and Santa Fe Center Mall are also within 1 mi (2 km). Santa Fé Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 526 out of 1016 reviews
Rating 8 - Good. 319 out of 1016 reviews
Rating 6 - Okay. 102 out of 1016 reviews
Rating 4 - Poor. 42 out of 1016 reviews
Rating 2 - Terrible. 27 out of 1016 reviews

Reviews

Verified

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Santa Fe if you have pets.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the rooms very confortable.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Persis

Awesome staff
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Suzanne C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction, but location to our family and restaurants was what we needed. Place is just ok.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms are excellent. Great service from friendly staff!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Anabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent place to get rest and enjoy the business area of Santa Fe.
Stayed 1 night in Jul 2023
Verified

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business meetings in Santa Fe
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area! I was impressed with the staff and their ability to speak with me in English! Great place but disappointed the pool was being renovated. I kept myself busy by walking instead lol.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Gregory Joseph

Liked: Cleanliness, staff & service, amenities
Everything was great except the restaurant which is terrible. Poor breakfast buffet and overpriced poor quality food the rest of the day. Surrounded by excellent food choices and this place needs to step up and become equal.
Stayed 7 nights in Aug 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware, so many better hotels options nearby

BEWARE Room and hotel was so old and in need of renovation. The place felt haunted. The gyms equipment should be in a museum, I think it was 50 year old antiques. The staff was okay… only good thing is location. The breakfast was old food, from days ago. I had better food on Rwanda Airlines. Pay 50$ more and you can stay at beautiful mariott across the street.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Staff is the best!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Alejandro E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2026
Verified

8/10 Good

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room clean. Friendly staff. I paid for included breakfast but check in is after 3p and our flight on day of departure was prior to breakfast being devoted. There were plenty of restaurants and food vendors just across the street. I'll stay there again but without booking breakfast buffet.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Yes excellent service
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and easy to access.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is very modern and elegant
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Aug 2024
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet is superb!
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities
Pillows are too short and high and Ppool was under renos but otherwise a decent place for a work trip.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an affordable price & quality.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Francisco Javier Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Maria Teresa Cardoso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for business stay
Stayed 1 night in Aug 2023
Verified

8/10 Good

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I’ve been to other Novotel’s and this one top the list. Love ittttt
Stayed 3 nights in Nov 2024