Standard Apartment, Multiple Beds, City View
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Reviews of Grand Chapultepec Residencial

3.5 out of 5
Grand Chapultepec Residencial
Calle Rio Atoyac 89, Col Cuahutemoc, Mexico City, CDMX

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 201 reviews" "
Rating 8 - Good. 50 out of 201 reviews" "
Rating 6 - Okay. 15 out of 201 reviews" "
Rating 4 - Poor. 11 out of 201 reviews" "
Rating 2 - Terrible. 9 out of 201 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hamid

Liked: Cleanliness, amenities, property conditions & facilities
This is the first time that I stated at this place. I absolutely loved it. The place is very clean, safe, secured and accessible. I got room service every day. Staff are super friendly. I will be going back in June to stay for two weeks.
Stayed 5 nights in May 2024
Response from Grand Chapultepec Residencial on 23 May 2024
Gracias por tus comentarios Hamid. Para nosotros es un placer atenderles y ten por seguro que tomaremos en cuenta tus comentarios para mejorar. Te deseamos un buen viaje

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Grand Chapultepec Residencial on 23 May 2024
Gracias por tus comentarios John. Para nosotros es un placer atenderles y ten por seguro que tomaremos en cuenta tus comentarios para mejorar. Te deseamos un buen viaje

8/10 Good

Juan

Travelled with family
Liked: Property conditions & facilities
Good service and excellent location
Stayed 9 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
We appreciate your comments, Juan. For us it is essential that all our guests feel at home. We wish you a good trip

8/10 Good

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
Me gustó mucho la ubicación ya que es súper céntrico, a una cuadra de Av Reforma. Las instalaciones están bien mantenidas, la atención de Angélica muy buena, lo único que no me deja calificar con la máxima puntuación fueron 2 temas puntuales: 1. El piso de las habitaciones no se limpiaba a diario sino únicamente se hacía la cama y se sacaba la basura. Esto es importante decirlo porque hay trabajos estructurales dentro del edificio y otros que colindan con el mismo, por lo que los pisos están llenos de tierra y es evidente. 2. Tuvimos un incidente dado que habíamos comido pesado y esto llevó a mi esposo a vomitar durante la madrugada. A la mañana siguiente se me hizo saber que yo debía lavar la toalla en la que había caído vómito, situación que no deja de sorprenderme dado que las toallas no estaban bien conservadas (más efectivo hubiera sido botarla) y me parece ilógico que se me pida meter una sola toalla en la lavadora con detergente, cuando es exactamente eso, voltear la funda que contenía la toalla en la lavadora y vertir el detergente. A mi no se me quita nada en hacerlo, pero quisiera saber qué hubiera pasado si mi hijo de 2 años hubiera mojado la sábana durante la noche, también hubiera tenido que lavarla yo?.
Stayed 9 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Agradecemos tus comentarios en cada área de oportunidad, Vanessa, los tomaremos en cuenta como puntos de mejora. Para nosotros es primordial que todos nuestros huéspedes se sientan como en casa. Te deseamos un buen viaje

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family of 3 really enjoyed our stay at Grand Chapultepec. The security staff were friendly and helpful as were the front desk staff. Our room was clean and recently renovated. The neighborhood is walkable with many food options. It is also a short walk to the attractions in Chapultepec Park. I would recommend this hotel.
Stayed 8 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for your comments Jacqueline, we hope you had an excellent stay. If you return to Mexico City we will be waiting for you back. Have a good trip

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness
The condo itself was fine and housekeeping was good.However there was a renovation project going on below and made noise from 8 am until 7 pm every day. Also there was a demolition going on next door and there was a lot of dust around and in the property. The only advantage was the location next to the park.
Stayed 5 nights in Mar 2024
Response from Grand Chapultepec Residencial on 19 Mar 2024
Agradecemos tus comentarios en cada área de oportunidad. Para nosotros es primordial que todos nuestros huéspedes se sientan como en casa. Te deseamos un buen viaje

10/10 Excellent

Ireland

Travelled with group
Liked: Cleanliness, amenities
Very clean and safe
Stayed 5 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Ireland, we appreciate the time you took to give us your feedback. We regret the inconvenience and we will work on each one of them. We wish you a good trip

6/10 Okay

JUNYI

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Clogged sink. No hair dryer. Too dry.
Stayed 5 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
We appreciate your feedback in each area of opportunity, Junyi. For us it is essential that all our guests feel at home. We wish you a good trip

10/10 Excellent

Laura Alejandra

Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Gracias por tu calificación Laura Alejandra , esperamos que hayas tenido una excelente estancia. Si regresas a la Ciudad de México te estaremos esperando de vuelta. Buen viaje

8/10 Good

Thalia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Grand Chapultepec Residencial on 29 Jan 2024
Gracias por tu calificación Thalia , esperamos que hayas tenido una excelente estancia. Si regresas a la Ciudad de México te estaremos esperando de vuelta. Buen viaje

2/10 Terrible

Karel

Stayed 3 nights in Jan 2024
Response from Grand Chapultepec Residencial on 15 Jan 2024
Esperamos que tu estancia haya sido de tu agrado. Tomaremos en cuenta tus comentarios. Buen viaje

10/10 Excellent

Nancy

Liked: Cleanliness, room comfort
Great vacation residence
Great location. Very friendly staff. 24 hour door security. Very clean and quiet. Close to busses and restaurants.
Stayed 14 nights in Dec 2023
Response from Grand Chapultepec Residencial on 15 Jan 2024
Gracias por tus comentarios. Esperamos regreses pronto. Buen viaje

10/10 Excellent

Andres, Rockford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was safe and clean. I will comeback to this hotel
Stayed 3 nights in Dec 2023
Response from Lamartine 619 Residencial on 15 Jan 2024
Gracias por tus comentarios. Esperamos regreses pronto. Buen viaje

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Great Value!
We had a great stay. Staff was amazing. Some things weren't perfectly new but that's okay because this was a great deal, our room was made up every day, we had plenty of space, and it was near everything!
Stayed 5 nights in Dec 2023
Response from Grand Chapultepec Residencial on 15 Jan 2024
We hope you enjoyed your stay. We will take your comments into account. Have a nice trip

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Excelente hotel con una ubicación magnífica cerca de muchos restaurantes y la zona muy segura
Stayed 7 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Jorge, queremos agredecerte por compartir tus comentarios con nosotros. Nos complace que hayas elegido Grand Chapultepec Residencial como tu opción de alojamiento. Recibe un cordial saludo.

8/10 Good

Ivett Romo

Stayed 6 nights in Dec 2023
Response from Grand Chapultepec Residencial on 17 Jan 2024
Esperamos que tu estancia haya sido de tu agrado. Buen viaje

10/10 Excellent

Martha

Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Martha, we would like to extend our thanks for sharing your comments and for choosing Grand Chapultepec Residencial as your preferred accommodation. Greetings!

10/10 Excellent

MAGGIONIE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Maggione, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

10/10 Excellent

Benito

Liked: Cleanliness, property conditions & facilities
Good location
Response from Grand Chapultepec Residencial on 31 Jan 2024
Gracias por tus comentarios Benito. Para nosotros es un placer atenderles y ten por seguro que tomaremos en cuenta tus comentarios para mejorar. Te deseamos un buen viaje

8/10 Good

veronica

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Verónica, gracias por compartir tus comentarios. Te agradecemos haber elegido a Grand Chapultepec Residencial como tu opción de hospedaje. Saludos.

10/10 Excellent

Cristel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Walkable to shops and clean
Stayed 4 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Cristel, we would like to extend our thanks for sharing your comments and for choosing Grand Chapultepec Residencial as your preferred accommodation. Greetings!

10/10 Excellent

Heriberto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Heriberto, queremos agredecerte por haber elegido Grand Chapultepec Residencial como tu opción de alojamiento. Recibe un cordial saludo.

8/10 Good

CHRISTOPHER RODRIGO

Stayed 3 nights in Nov 2023
Response from Customer Service on 21 Nov 2023
Christopher, your feedback is very important to us. We are grateful that you have chosen Grand Chapultepec Residencial as your accommodation option. Greetings!

10/10 Excellent

KARELLYS

Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Karellys, thank you for taking the time to share your comments. We greatly appreciate your choice of Grand Chapultepec Residencial as your accommodation option. Greetings!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Staff was great!!
Stayed 7 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Hi, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

10/10 Excellent

TAT

Stayed 3 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
TAT, thanks for choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

8/10 Good

Terry

Liked: Room comfort
Stayed 5 nights in Oct 2023
Response from Customer Service on 6 Nov 2023
Terry, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Nice place, great location.
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Samuel, your feedback is very important to us, and we are grateful that you have chosen Grand Chapultepec Residencial as your accommodation option. Greetings!

10/10 Excellent

Miguel A

Liked: Cleanliness, room comfort
Excelent¡¡¡¡
Stayed 4 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Miguel, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

8/10 Good

Janika

Stayed 4 nights in Oct 2023
Response from Customer Service on 26 Oct 2023
Janika, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

10/10 Excellent

Roberto

Stayed 3 nights in Oct 2023
Response from Customer Service on 24 Oct 2023
Roberto, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. Greetings.

8/10 Good

JURBYS, MIAMI

Liked: Cleanliness, property conditions & facilities
Good location. Very organized. Very nice staff.
Stayed 3 nights in Oct 2023
Response from Customer Service on 23 Oct 2023
Jurbys, thank you for taking the time to share your comments. We greatly appreciate your choice of Grand Chapultepec Residencial as your accommodation option. Greetings!

8/10 Good

Eric

Stayed 3 nights in Oct 2023
Response from Grand Chapultepec Residencial on 19 Oct 2023
Esperamos que tu estancia haya sido de tu agrado. Para nosotros es importante la opinión de nuestros huéspedes.

8/10 Good

Róger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is well located, just one block to Main reforma street. Unfortunately there was a construction and there was a little bit of noise. The apartment is nice and have everything you need. The A/C of the main room was not working and I had to sleep open door to let the living room A/C climate the main room. That’s the only incidence I had. Besides that, everything went well.
Stayed 5 nights in Oct 2023
Response from Customer Service on 16 Oct 2023
Róger, thanks for sharing your comments, and choosing Grand Chapultepec Residencial as your accommodation option. We will have a look on what you mention. Greetings.

10/10 Excellent

Hery jardiel

Stayed 3 nights in Oct 2023
Response from Customer Service on 9 Oct 2023
Hery, we sincerely appreciate your preference for Grand Chapultepec Residencial as your place to stay. Greetings!

8/10 Good

Dalia Yaret

Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct 2023
Dalia, queremos agredecerte por compartir tus comentarios con nosotros. Nos complace que hayas elegido Grand Chapultepec Residencial como tu opción de alojamiento. Recibe un cordial saludo.

4/10 Poor

Keri

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were friendly and helpful throughout stay. Unfortunately there was serious construction work on our floor between 7:30am to 8:30pm which didn't make it a peaceful or relaxing stay. The gym is basic and power went out after 7mins on the treadmill. Thankfully in a great location with park nearby for outside exercise.
Stayed 4 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Keri, we sincerely appreciate you sharing your comments with us and selecting Grand Chapultepec Residencial as your place to stay. We are sorry for the inconveniences caused by the refurbishing works. We are working to improve the quality of our services overall. Hope you can visit us again in the future. Greetings!

8/10 Good

jesus

Stayed 4 nights in Sep 2023
Response from Customer Service on 9 Oct 2023
Jesus, we are grateful that you have chosen Grand Chapultepec Residencial as your accommodation option. Greetings!

6/10 Okay

Sandra

Stayed 5 nights in Sep 2023
Response from Customer Service on 20 Sept 2023
Sandra, your feedback is very important to us, and we are grateful that you have chosen Grand Chapultepec Residencial as your accommodation option. Greetings!

10/10 Excellent

Rosalia

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 4 Sept 2023
Rosalia, queremos agradecerte por elegir Grand Chapultepec Residencial como tu opción de hospedaje. Tu elección es muy valiosa para nosotros. Saludos.

10/10 Excellent

Reyna G

Stayed 2 nights in Aug 2023
Response from Customer Service on 31 Aug 2023
Reyna, gracias por compartir tus comentarios. Te agradecemos haber elegido a Grand Chapultepec Residencial como tu opción de hospedaje. Saludos.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities
It may seem to be in an odd area, but the place is awesome inside. Some things seem old but it is such a beautiful place if it doesn’t get destroyed in the future. Such a nice area. Just some minor construction around makes it look dirty.
Stayed 1 night in Jul 2023
Response from Customer Service on 25 July 2023
Hello Jacqueline, we would like to extend our thanks for sharing your comments and for choosing Grand Chapultepec Residencial as your preferred accommodation. Greetings!

10/10 Excellent

Guocheng

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Jun 2023
Response from Customer Service on 26 June 2023
Dear Guocheng, your feedback is very important to us, and we are grateful that you have chosen Grand Chapultepec Residencial as your accommodation option. Greetings!

10/10 Excellent

Laura

Stayed 5 nights in Jun 2023
Response from Customer Service on 15 June 2023
Estimada Laura, queremos agredecerte por compartir tus comentarios con nosotros. Nos complace que hayas elegido Grand Chapultepec Residencial como tu lugar de alojamiento. Recibe un cordial saludo.

10/10 Excellent

Jose

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Customer Service on 13 June 2023
José, thanks for choosing Grand Chapultepec Residencial as your accommodation option. We hope you can have the opportunity to visit us again in the future. Cheers.

8/10 Good

R

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
no restaurant in door, no dispenser machine
Stayed 3 nights in Jun 2023
Response from Customer Service on 12 June 2023
Hi, Thanks for choosing Grand Chapultepec Residencial. Unfortunately as you mention, there are no restaurant indoor or dispenser machine, however this amenities are not included in the rooms description or any other piece of infromation whatsoever. We hope you might have the opportunity to visit us again. Best,

6/10 Okay

Anong

Disliked: Property conditions & facilities
-I had paid for an apt with a view. When I arrived the 1st night, my residence has not been cleaned. I complained. They apologized then placed me in a smaller apt w/o view/window. -the key to my apt wasn’t working for one whole day and was told that it couldn’t be reactivated until the next day. Security had to open the door every time I returned to my residence, very inconvenient
Stayed 1 night in May 2023
Response from Customer Service on 22 May 2023
Dear Anong, thanks for choosing Grand Chapultepec Residencial as your accommodation option. We are sorry to hear the issues presented during your stay. Our team has brought up that your reservation was confirmed just 1 day prior, with little to no time to prepare for you arrival. Regarding the key issue, we were informed you decided to extend your stay the very same check-out date and the team was unable to prepare once again for this. We are sorry for all the inconveniences. This has already been addressed by the supervisors and we hope you can have the opportunity to visit us in the future. Cheers.

10/10 Excellent

Andres

Stayed 4 nights in May 2023
Response from Customer Service on 6 June 2023
Estimado Andrés, muchas gracias por hospedarte en Grand Chapultepec Residencial. Esperamos que hayas tenido una estancia placentera, y que nos puedas brindar la oportunidad de recibirte nuevamente. Saludos.

2/10 Terrible

Joel

Stayed 4 nights in May 2023
Response from Customer Service on 9 May 2023
Dear Joel, thanks for choosing Grand Chapultepec Residencial as your accommodation option. We would have really appreciated knowing your thoughts regarding your stay and what could have we done better to improve the experience overall. Nonetheless, we hope you can have the opportunity to visit us in the future. Cheers.

10/10 Excellent

Dennis

Stayed 6 nights in Apr 2023
Response from Customer Service on 8 May 2023
Dear Dennis, thanks for choosing Grand Chapultepec Residencial as your accommodation option. We are glad to know you had a great experience with us. We hope you can have the opportunity to visit us in the future. Cheers.