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Rating 10 - Excellent. 1403 out of 1729 reviews" "
Response from Guest Service Manager on 20 May 2024
Dear Rigoberto, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Great atmosphere, clean , accessible to all the property, green landscape, lots of pools , just amazing resort , we’re planning to come back again
Victor
Stayed 1 night in May 2024
Response from Guest Service Manager on 16 May 2024
Dear Victor, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!
Dear Jessica, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
I stayed on couple of occasions in this place . I like the fact that is close to the airport and also that there is a small plaza in the same building. Staff is always friendly and great customer service.
Swaara Heli
Stayed 1 night in May 2024
Response from Guest Service Manager on 4 May 2024
Dear Swaara, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
10/10 Excellent
Nischal
4 May 2024
Nischal
Stayed 1 night in May 2024
6/10 Okay
Patryk
2 May 2024
Liked: Staff & service
Not terrible but not amazing. Staff was very friendly, nice gym. Hallway scents were a bit much. Room was clean but the water never got really hot, it was just warm. Mini bar is locked and when I asked to get it open nobody came to open it. There is a starbucks downstairs which is huge plus.
Patryk
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 3 May 2024
Dear Patryk, we appreciate you letting us know the reasons for your dissatisfaction during your stay and regret that your experience was not the best. However, your feedback gives us the opportunity to make improvements and therefore the opportunity for growth. We will be working on new ways to prevent this from happening in the future.
2/10 Terrible
Cinthia Elizabeth
1 May 2024
Cinthia Elizabeth
Stayed 9 nights in Apr 2024
Response from Gerente de Servicio al Huésped on 22 May 2024
Estimada Cinthia, Agradecemos nos haga saber los motivos de su descontento durante su estancia y lamentamos que su experiencia no fuera la mejor. Sin embargo, sus comentarios nos dan la oportunidad de realizar mejoras y, por ende, la oportunidad de crecimiento. Estaremos trabajando en nuevas formas de evitar que esto suceda en el futuro. Nuestro correo es gshfaxv@posadas.com
6/10 Okay
GABRIEL, Bowen Hills
30 Apr 2024
Overall, the hotel was Ok, but I didn’t receive any room upgrade or any special amenity.
GABRIEL
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 1 May 2024
Dear Gabriel, We appreciate you letting us know the reasons for your dissatisfaction during your stay and regret that your experience was not the best. However, your feedback gives us the opportunity to make improvements and therefore the opportunity for growth. We will be working on new ways to prevent this from happening in the future.
Response from Guest Service Manager on 25 Apr 2024
Dear Sebastian, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Nice hotel, close to MEX airport. Small shopping mall on ground level and easy access to practically all Mexico City.
Rooms are spacious, bed and linens are of good quality and A/C works as it should.
Will definitely consider this hotel for my next long layover in MEX
Ivan
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Ivan, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Response from Gerente de Servicio al Huésped on 8 May 2024
Estimado Alejandro, agradecemos nos haga saber los motivos de su descontento durante su estancia y lamentamos que su experiencia no fuera la mejor. Sin embargo, sus comentarios nos dan la oportunidad de realizar mejoras y, por ende, la oportunidad de crecimiento. Saludos.
Response from Guest Service Manager on 26 Apr 2024
Dear Gerardo, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Very convenient to airport and other areas, staff was very friendly and professional.
Would stay here again
Efrain
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Efrain, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!
From now on, this will be my first option in Mexico City. Amazing modern great hotel!
Arturo
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Arturo, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
Really liked the hotel, not too far from the airport and have free transportation. The corner view room is very nice with a great view over the city. Super clean. The whole room can be controlled remotely from the same controller, tv, lights and curtains. I would definitely come back again
Gianni
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Gianni, thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Marisol and Stefanie were the best. Everyone was very friendly.
Elias
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Elias, we are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
Response from Guest Service Manager on 10 Apr 2024
Dear Filiberto, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Dear Oscar, we are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
Response from Guest Service Manager on 30 Apr 2024
Dear Senayet, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
8/10 Good
Diane
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
We loved our room except for the fact that we were unable to turn off all the room lights. Two extremely bright lights had no switches so it was impossible to sleep well because there was no way of turning them off.
Diane
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 Apr 2024
Dear Diane, Thank you very much for taking the time to share your experience on your recent visit to our facilities. We are sorry to hear that it was not satisfactory, as it does not correspond at all with the attention we wish to provide to our customers. We will be working on new ways to prevent this from happening in the future.
It is very safe to stay in this hotel, and super closed to the airport.
Abby
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 5 Apr 2024
Dear Abby, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
The hotel is Excelent! But I didn’t receive anything extra.
Maria
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 1 Apr 2024
Dear Maria, We appreciate you sharing your detailed and thoughtful comments about our service. Your reservation included only the room, to learn more about our promotions, experiences and amenities, please visit our website.We look forward to serving you again soon.
Response from Guest Service Manager on 31 Mar 2024
Dear Jeffery, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Response from Guest Service Manager on 19 Apr 2024
Dear Quedert, We are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. ¡Come back soon!
Response from Guest Service Manager on 17 Apr 2024
Dear Xiaoyin, We appreciate you sharing your detailed and thoughtful comments about our service. We are glad to hear that our team's performance exceeded your expectations. We look forward to serving you again soon.
10/10 Excellent
Gabriel
25 Mar 2024
Gabriel
Stayed 1 night in Mar 2024
Response from Gerente de Servicio al Huésped on 14 Apr 2024
Estimado Gabriel, Nos alegra saber que nuestro equipo le proporciono un excelente servicio. Nos aseguraremos de que reciban sus comentarios. Gracias por sus amables palabras. ¡Saludos!
Response from Guest Service Manager on 24 Mar 2024
Thank you for taking the time to provide us with a review of your stay. We are very sorry to hear that your stay did not meet completely with your expectations. Can please let us know if we can contact you directly in order to know how we can improve our services.
Response from Gerente de Servicio al Huésped on 23 Mar 2024
Estimado Claudio, Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Estamos muy contentos de saber que logramos que su estancia fuera agradable. Esperamos verle pronto.
instructions for airport shuttle was not helpful, so I took an UBER. otherwise great hotel!
Bijumon
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Dear Bijumon, thank you for staying with us.We thank you for your comments and are following up with the corresponding area to improve our service.We hope you give us the opportunity to have you with us again.
Beautiful hotel. Very clean and modern. Friendly staff. Close to the airport (includes shuttle to and from airport). I would definitely stay here again.
Francisco
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 18 Mar 2024
Dear Francisco, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Excellent, convenient, safe, modern, aesthetic hotel!
Fiesta Americana was the best or if not the best nearby hotel to Benito Juarez aeropuerto and Terminal 2. Aiport Shutte included in the reservation.
Mauricio
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 17 Mar 2024
Dear Mauricio, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!
The mattress was extremely comfortable. Staff was very polite and helpful.
Diana
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 16 Mar 2024
Dear guest, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Good location for airport. But nothing else really around. Ubers are cheap head out to city centre
Grace
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 15 Mar 2024
Dear Grace, we are very grateful that you have taken the time to share your opinion with us. It is a pleasure to have been your hosts. Come back soon!
10/10 Excellent
JAVIER, El Paso
11 Mar 2024
JAVIER
Stayed 1 night in Mar 2024
Response from Gerente de Servicio al Huésped on 1 Apr 2024
Apreciable Javier, estamos muy agradecidos de que se haya tomado el tiempo de compartir su opinión con nosotros. Es un placer haber sido sus anfitriones. ¡Vuelva pronto!
Dear Xian, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Dear Edward, thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Dear Miguel, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
This location is great! Especially if you need to stay a night or two before you head out to the airport again. The rooms are so much nicer than I expected.
Sofia
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 1 Mar 2024
Dear Sofia, Thank you for taking the time to share your experience with us. We are very happy to know that we managed to make your stay enjoyable. We look forward to seeing you soon.
Once we found out how to get there it was wonderful. It took a while to find out where to pick up the shuttle. The could have a short paragraph in the description on where the kiosk is to catch the shuttle if you arrive at the Mexico City airport
Warren
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 23 Feb 2024
Dear Warren, We are glad to hear that our team provided you with an excellent service. We will make sure that they receive your feedback. Thank you for your kind words, best regards!
Place was very clean, and professional. Loved my stay.
Dominec
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 22 Feb 2024
Dear Dominec, Thank you for your review and for choosing our hotel. We are pleased that you enjoyed your stay and look forward to having you as a guest at our hotel again.
Response from Guest Service Manager on 22 Feb 2024
Dear Frank, We appreciate you sharing your detailed and thoughtful comments about our service. We are glad to hear that our team's performance exceeded your expectations. We look forward to serving you again soon.