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Reviews of City Express Suites by Marriott Santa Fe

2.5 out of 5
City Express Suites by Marriott Santa Fe
Juan Salvador Agraz, 69, Mexico City, CDMX

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 189 reviews" "
Rating 8 - Good. 56 out of 189 reviews" "
Rating 6 - Okay. 26 out of 189 reviews" "
Rating 4 - Poor. 14 out of 189 reviews" "
Rating 2 - Terrible. 12 out of 189 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Yuliana, Riverside

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
We traveled as a family and looked forward to our stay here. The suite we stayed in was ok but the sofa bed was too small. One of the legs came off in the middle of the night, reported it three times & never went to fix it. During breakfast in 6th floor there were always plates & cups missing. Overall, it was ok but feel there could be improvement.
Stayed 3 nights in Mar 2024

8/10 Good

Alex

Travelled with family
Liked: Staff & service
The Breakfast was not autentic Mexican food.
Stayed 3 nights in Mar 2024

6/10 Okay

Samantha

Travelled with family and small children
Liked: Property conditions & facilities

4/10 Poor

Araceli

Stayed 8 nights in Nov 2023

6/10 Okay

Ana

Stayed 2 nights in Nov 2023

10/10 Excellent

ANA P TAPIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love it! It has everything I love about an executive hotel plus a spacey room.
Stayed 1 night in Nov 2022

8/10 Good

john

Travelled with family
Very centric location if your in the Santa Fe area , room had several drinking glasses missing and silverware , and a decent size frying pan
Stayed 4 nights in Aug 2022

10/10 Excellent

ANA P TAPIA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally loved the suite, it was roomy, spacious and with a very equipped kitchen. But beware as there is no laundry or washing machine so kind of complicated if you have a long stay. It was perfect for a family/long business trip!
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from GG on 16 Jan 2020
Agradecemos mucho su comentario, si nos ayudará hacernos llegar su experiencia completa nos ayuda muchísimo ! Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and nice hotel. The room was really spacious and had everything we needed although the stand for the ironing board was broken in the bathroom. Staff asked us when we wanted to check out and they were very helpful at all times ñ.
Stayed 1 night in Nov 2019
Response from GG on 29 Nov 2019
Dear Guest, thank for your review, we are very grateful and pleased for achieving your expectations, thanks for the heads up of the iron board we are taking care of it, thaks fot staying in City Express CDMX. Kind Regards

6/10 Okay

manrique

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2019
Response from gg on 31 May 2019
Estimado Manrique, Muchas gracias por opinión, seguiremos trabajando para llegar al 10 en tu próxima visita, mientras tanto, estoy a tus ordenes Raymundo Valle Gerente General

4/10 Poor

Verified traveller

Disliked: Staff & service
Would not come back. Did not like the hotel Rooms are fine, staff was not very helpful
Stayed 1 night in May 2019
Response from gg on 22 May 2019
Estimado Huesped, Gracias por tomar el tiempo de escribir una reseña, me encantara poder tener mas información a cerca de su experiencia con el fin de mejorar y capacitar mejor a nuestro personal. Raymundo Valle Gerente General

10/10 Excellent

CesarH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from gg on 21 Mar 2019
Estimado Cesar, Muchas gracias por el comentario lo vamos a compartir con el equipo Raymundo Valle Gerente General

6/10 Okay

Verified traveller

Disliked: Cleanliness
Nivel hotel right on the Santa Fe bussiness
The hotel room was very Nice, have a small living room with tv, Also kitchen, two different rooms with beds TV and bathroom . The bathroom has some hairs in the shower. The breakfast was Also Ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for business trip
a great hotel if you are attending convention in Mexico. It's very close to the convention center and shopping mall.

10/10 Excellent

Dennis, Northeast Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience
This was absolutely the best stay I have had at a hotel for this pricing. The accommodations were well above my expectation and the service and friendliness of the staff made for a great experience. Upon my next visits to Mexico city, I will be staying with City Express each time, as I was well pleased with the service!

8/10 Good

Jorge Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

praveen, Plano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CityExpress suites
Nice hotel, good room, friendly staff and nice neighborhood.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Good basic hotel in the heart of Santa Fe
Good basic hotel - but close to major businesses in Santa Fe. Rooms are small but clean - not much in the way for amenities. It is perfect for a quick business trip.

2/10 Terrible

Guido, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Hotel
Horrible, air conditioning was not working.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
JUST OK
Decent hotel, though not high quality during construction. The hotel is fairly new but has a lot of kinks with hardware (doors, business center, etc.) and very slow internet connection

8/10 Good

Rosaisela, Long beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and close to the stores
It was a very pleasant experience even when it was a last minute reservation.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Nice and beautiful Building
Stayed 7 nights in Apr 2024

10/10 Excellent

victor

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Stayed 1 night in Mar 2024

10/10 Excellent

ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona muy diferente mucho lujo
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 3 nights in Mar 2024

8/10 Good

diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un cuarto amplio y cero ruido, bueno para descansar
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Business traveller
Es un asco
Stayed 1 night in Mar 2024

6/10 Okay

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities
La cama para dos adultos está muy incómoda
Stayed 1 night in Feb 2024

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está bien, cuando recibimos el cuarto sentimos que no estaba muy limpio. Al día siguiente que hicieron la limpieza notamos la diferencia. Todos los días hacen el aseo, el desayuno incluido horrible. La atención al cliente por parte del personal del hotel fue buena. Cobran el estacionamiento por día. Calificación 7
Stayed 4 nights in Dec 2023

10/10 Excellent

rafael

Travelled with family and small children
Liked: Amenities
Gran servicio!!
Stayed 2 nights in Dec 2023

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena comodidad
Stayed 1 night in Dec 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

ARTURO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TIENEN QUE MEJORAR LA COMIDA EN GENERAL BASTANTE REGULAR
Stayed 1 night in Dec 2023

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Arlett Alejandra

Stayed 2 nights in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia casi perfecta
Habitación bastante amplia con todo lo que necesitas, el único pero que le vi es que en la regadera sale muy poca agua
Stayed 1 night in Dec 2023

4/10 Poor

JOSE JULIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómo que me cobran estacionamiento......?? Es su obligación tener éste servicio gratuito
Stayed 1 night in Nov 2023

10/10 Excellent

jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien Hotel, muy Recomendable
Stayed 1 night in Nov 2023

10/10 Excellent

Ma. Felicitas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena.
Stayed 2 nights in Nov 2023

6/10 Okay

Francisco

Stayed 3 nights in Oct 2023

10/10 Excellent

Griselda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jose Antonio

Stayed 1 night in Oct 2023

8/10 Good

BARBARA S GARZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

mario alonso lopez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio y cómodo
Stayed 4 nights in Aug 2023

10/10 Excellent

José, Tecámac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo propiedad muy tranquila, esta super bien ubicada
Stayed 5 nights in Sep 2023