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Reviews of City Express by Marriott CDMX Plaza Central

3 out of 5
City Express by Marriott CDMX Plaza Central
Eje 6 Sur, Esquina Hualquila No 540, Col Central de Abasto, Mexico City, CDMX

Reviews

8.0

Very good

Rating 10 - Excellent. 231 out of 513 reviews" "
Rating 8 - Good. 147 out of 513 reviews" "
Rating 6 - Okay. 65 out of 513 reviews" "
Rating 4 - Poor. 34 out of 513 reviews" "
Rating 2 - Terrible. 36 out of 513 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Esmeralda Salas - Gerente General on 10 Jan 2024
Estimado GermanGracias por compartirnos tu calificación con nosotros y es un gusto saber que la estancia haya sido de tu agrado. Espero verte pronto de regreso!Saludos cordiales

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Esmeralda Salas - Gerente General on 10 Jan 2024
Estimado Manuel Gracias por tomarte el tiempo en evaluar el servicio de hospedaje y me gustaría conocer un poco más sobre tu estadía para mejorar el servicio. Espero que nos puedas brindar la oportunidad de atenderte nuevamente Saludos cordiales

8/10 Good

Miguel

Liked: Amenities
Love the hotel and staff were friendly, breakfast was basic, but good. The area around the hotel smells unpleasant and there are few places to eat within walking distance.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jahongir

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 2 nights in Jun 2023

4/10 Poor

Juan Raúl

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bugs in the room
There were bugs in the bed.
Stayed 1 night in Jun 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was not easily
Stayed 3 nights in Feb 2023

10/10 Excellent

Guodong

Stayed 1 night in Dec 2022

2/10 Terrible

Myriam

Travelled with family
Disliked: Staff & service, amenities
Horrible service. Unfriendly and unkind staff. Service promised is not given. I will NEVER stay at city express again

2/10 Terrible

Elaine

Stayed 2 nights in Nov 2022

2/10 Terrible

alfred

Disliked: Staff & service, room comfort
This property offers transfers from the airport
I got this hotel for the transportation to the airport. They couldn't pick me up in the airport. I made a reservation so they can take me to the airport and everything was ok until the day I left. they didn't take me to the airport. This was in the website "This property offers transfers from the airport"
Stayed 2 nights in Nov 2022

8/10 Good

Wilmer

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was rather costly, during a busy time, around $300. CDN. The taxi drivers got lost getting there a few times. As a woman alone, I didn't feel safe in the hallways because of all the working men staying there. The staff were nice and helpful - mostly Spanish speaking. The room was clean but there was nowhere to make a cup of tea or have a snack (other than a junkfood machine). You get a view of a huge loading dock out the window. They said there was a fitness room, but as a woman I would not go in there by myself. The breakfast had a nice variety of foods and the staff were efficient and helpful.

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Oct 2022

10/10 Excellent

Maria

Stayed 1 night in Sep 2022

10/10 Excellent

Lilliana

Stayed 1 night in Sep 2022

10/10 Excellent

mayra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the only thing they need to improve is on the cleaning room.
Stayed 1 night in Sep 2022

8/10 Good

Maureta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel City Express Central de Abastos on 21 July 2022
Good afternoon Ms. Maureuta: We appreciated your suggestions and comments about mini fridge. We are talking our manager about it. We would like to see you soon Best wishes

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Hotel City Express Central de Abastos on 21 July 2022
Buenas tardes Sr. Marin: Nos encantaría saber más acerca de su estancia, para poder brindar un mejor servicio e identificar las áreas de oportunidad. Seguimos a sus órdenes,

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and friendly staff. Convenient to the airport, but not much else around.
Stayed 1 night in Jul 2022
Response from Wade Adams on 7 July 2022
thank you for staying at hotel city express plaza central

10/10 Excellent

JOSE, NAPLES

Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean. Front desk staff are friendly and professional.
Stayed 1 night in May 2022
Response from Gerencia General on 10 June 2022
We appreciate your comments, we look forward to seeing you again soon.

4/10 Poor

Ana

Stayed 1 night in May 2022

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities
Property is in area of produce and fish market. Noisy at all hours. Area very unsafe after dark.
Stayed 1 night in May 2022
Response from Gerencia General on 13 May 2022
Dear Duane. We are located next to the Central de Abastos, I assure you that our guests are safe within our facilities.

2/10 Terrible

diego

Business traveller, Travelled with partner
This hotel offers a free shuttle service to the airport but if you are not there when you said you will be, they only pick you up after charging for the service. I won’t stay at this hotel ever again.
Stayed 1 night in May 2022
Response from Gerencia General on 7 May 2022
We are sorry for the inconvenience you had with your transportation, as we told you at the time of booking, it is important to have punctuality to be able to pick you up courteously.

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying for a long layover, this is perfect, they picked us up at the airport, we showered, had dinner across the street and slept, then in the morning, we woke to had the complementary breakfast and to catch our ride back to the airport with time to spear. Friendly staff, fast check in, quiet, clean rooms and lots of blankets and towels in room.
Stayed 1 night in May 2022
Response from Gerencia General on 6 May 2022
Dear Mr. Jesus,we are pleased to know that your stay was pleasant, we appreciate your comments and we hope to have the opportunity to offer you our services again.

2/10 Terrible

HECTOR, HOUSTON

Stayed 1 night in Apr 2022

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They need to clarify the free airport transportation policy, you should to request it one day in advance
Stayed 1 night in Apr 2022
Response from CITY EXPRESS PLAZA CENTRAL on 18 Apr 2022
We have transportation every hour, it is important to book in advance to provide you with a better service.

6/10 Okay

Yuriy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was fine. But the main issue was a promised free shuttle bus from the nearby international airport and to that airport. This option didn't work at all. And if they call for a taxi from the lobby, It is as twice as more expensive than using a local like-uber taxi service app. Instead of over a shuttle bus, they sent a regular car that looked like an Uber driver car. The guy texted that he is going to wait for about 30 minutes and then either leave or charge money. The flight was delayed, so there was no way we could be there on time. The next morning when checking out from the hotel, they said they don't have a free taxi/transfer/shuttle bus at all. We had to pay again. Expedia, please remove this option from the listing or do something about this property!
Stayed 1 night in Apr 2022
Response from Gerencia General on 13 Apr 2022
We are sorry for the inconvenience you had with the transportation to the airport, I assure you that we will improve the quality of our services. The taxis that are sent to the airport are reliable.

10/10 Excellent

ROSEMARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Xiomara

Stayed 2 nights in Mar 2022

2/10 Terrible

Elaine

Stayed 1 night in Dec 2021

2/10 Terrible

gurpreet

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
As soon as I walk in the lobby the smells are really bad
Stayed 1 night in Jul 2021
Response from Gerencia General on 2 Aug 2021
We greatly appreciate your kind stay and your valuable comments, I guarantee that each of your concerns will be taken into account and we will strive to improve and resolve each of the shared situations. We hope to see you very soon. Greetings.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
When I got to my room there were dirty towels in the bathroom. In our second room when we removed the sheets there was a lot of hair between them. Then when we made the reservation it said that it included the shuttle to the airport. At no time did it say that only from Monday to Friday. Apart from that the hotel taxi is very expensive. We will not return to this hotel.
Stayed 1 night in Jul 2021
Response from Gerencia General on 28 July 2021
We greatly appreciate your visit and appreciate your valuable comments. I am sorry that your experience at the hotel has not been as expected, we have reviewed each of the details that you indicate to us and we are taking the necessary actions to correct them. On behalf of the hotel, I offer an apology and I hope it will give us a new opportunity to receive you and show you that your comments have been taken into account and corrected and that we can exceed your travel expectations. Thanks a lot.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Gerencia General on 20 July 2021
Agradecenos su visita y le esperamos pronto de regreso, slds.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Pésima experiencia
El desayuno es cada vez más escaso y el personal no te atiende como si fueras un huésped, te atiende como si fueras un trabajador más del hotel. Solo uno de los de recepción fue amable y atento, los demás realmente deberían considerar contratar personal más amable.
Stayed 2 nights in May 2021
Response from Gerencia General on 20 July 2021
Agradecemos mucho su amable visita y sus valiosos comentarios los cuales hemos tomado en consideración y se han tomado las acciones necesarias para corregir estas fallas confiando que para su próxima estancia superemos sus expectativas. Slds.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Hotel breakfast is the primary suspect of food poisoning.
Stayed 2 nights in Feb 2020
Response from General Manager on 4 Mar 2020
Dear guest City Express CDMX Plaza Central appreciates your preference, your comments are very important to us, let me inform you that our breakfast room has high quality standards, hygienic food handling is our main objective, we appreciate your trust. We will promptly manage your comments with our food and beverage team, to ensure that the food preparation is correct.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gerencia General on 21 Feb 2020
Estimado huésped City Express CDMX Plaza Central agradece su preferencia y amable evaluación, su satisfacción es lo más importante para nosotros, por favor vuelva pronto. Cordialmente

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio en general, laa facilidades en cuanto a lo que necesites de traslado
Stayed 1 night in Jan 2020
Response from Gerente General on 11 Jan 2020
Estimado huésped City Express CDMX Plaza Central agradece su preferencia, siempre es un gusto para nosotros hacer de su estancia la mejor experiencia. Cordialmente Gerencia General

10/10 Excellent

Mireya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gerencia General on 31 Dec 2019
Estimada Mireya City Express CDMX Plaza Central agradece su preferencia, nos llena de satisfacción su amable evaluación, nuestro principal objetivo siempre es hacer de su estancia la mejor experiencia, gracias por su elección.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean rooms and soft bed. No early shuttle ride To the airport
Stayed 1 night in Nov 2019
Response from General Manager on 9 Dec 2019
Dear Guest City Express CDMX Plaza Central, thank you for your preference, your comments are very important for us, please come back soon.

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from Gerencia General on 5 Dec 2019
Estimado huésped City Express CDMX Plaza Central agradece su preferencia, se evaluación es muy importante para nosotros, haremos lo necesario para mejorar día con día.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
clean room and people are very friendly they have a security on site so that very good
Stayed 3 nights in Nov 2019
Response from General Manager on 25 Nov 2019
Dear guest City Express CDMX Plaza Central thanks your preference, come back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gerencia General on 21 Nov 2019
Gracias por hospedarse con nosotros, vuelva pronto.

10/10 Excellent

Mr N j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Hotel
Very good hotel. Wi-Fi is good, breakfast is tasty and comfy bed. There are not many amenities in the area and not near a metro stop, so would be advisable to have a car.
Stayed 2 nights in Sep 2019
Response from General Manager on 4 Sept 2019
Cómo se pronuncia Dear Mr N j In City Express CDMX Plaza Central we sincerely appreciate your kind feedback about your recent stay at the hotel, for us the most important thing is your entire satisfaction and preference, we are waiting for you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Gerencia General City Express CDMX Plaza Central on 21 May 2019
Estimado huésped agradecemos su preferencia y esperamos nos de la oportunidad de poderle atender en futuras estancias. Cordialmente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was infested with ants, there was an unpleasant smell. We weren't sure if it came from the seafood market next door or where, but it was an awful smell.
Stayed 1 night in Mar 2019
Response from GM City Express CDMX Plaza Central on 29 Mar 2019
Thank you very much for your comments. They were directed to the corresponding areas for their prompt solution, and provide a better experience in their next stay. We are waiting for you very soon! Best regards!!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Price, location, not great view but we did not care
Stayed 1 night in Feb 2019
Response from GG Plaza central on 19 Feb 2019
Thank you very much for your comments, we hope to see you soon in your next stay. Regards.