Dear Arturo,Thank you for sharing your experience with us on Expedia. We're glad you liked our property's design and the convenience of code access. We apologize for the noise issue and are looking into solutions to ensure our guests enjoy a more peaceful stay. Regarding the area's walkability, we're compiling a guide to help guests explore nearby attractions and transport options more easily. Your feedback is invaluable to us, and we are committed to improving based on it. We hope to host you again for a better experience.Warm regards,Capitalia Team

Dear Chengchang,We are deeply troubled to hear about your recent experience with us, shared on Expedia. First and foremost, please accept our sincerest apologies for the discomfort and distress you encountered. At Capitalia, such incidents are contrary to the values and high standards of hospitality we are committed to providing. Your experience with the property manager is being taken very seriously, and we are conducting a thorough investigation to ensure that this is an isolated incident that does not reflect our ethos.Regarding the noise concerns you mentioned, we acknowledge the impact it had on your stay. We are actively seeking solutions to minimize noise disruption and enhance the comfort of our guests. Your feedback is invaluable in this process and we are grateful for the opportunity to make improvements.The trust and safety of our guests are paramount, and we are disappointed to learn that we fell short of meeting your expectations. We would appreciate the chance to discuss this matter further with you and explore how we can make amends. Please contact us at your convenience.We hope to restore your faith in our commitment to exceptional hospitality and guest satisfaction.Kind regards,The Capitalia Team

---We are truly sorry to hear that your stay did not meet your expectations, and we appreciate you taking the time to share your feedback. It's great to hear that you found the space clean and spacious, but we understand the issues you've highlighted significantly impacted your experience.We're taking your feedback seriously and will look into the noise issue, as well as review our kitchenette's equipment to ensure our guests have what they need. We will also work on improving our "smart" lighting system for easier use.Regarding the reception staff, we will address this immediately to improve our team's local knowledge and language skills, ensuring all our guests receive the assistance they need.We hope you'll consider giving us another chance in the future to show you the high standard of hospitality we strive to provide.

---Thank you for your wonderful review! We're delighted to hear that you found our property clean, spacious, and well-maintained. It's great to know our staff's courtesy and efficiency contributed positively to your stay. We also love that you enjoyed the convenience of being close to Perisur Mall. We aim to provide a comfortable and convenient experience for all our guests, and it sounds like we were able to achieve that for you. We look forward to welcoming you back soon for another enjoyable stay.

Thank you for sharing your experience. We're glad you chose to stay with us, though we regret to hear that street noise affected your comfort. Your rest is a top priority, and we appreciate your suggestion to improve our guests' experience. For future stays, we'd be happy to accommodate you in a quieter room, further from the street. We're committed to ensuring a restful visit and hope to have the opportunity to better serve you in the future.

Dear Guest thank you very much for your comments, see you next time. With my best regards

Thank you very much for your comments. BestvRegards

Thank you very much for your comments Best Regards

Thank you for your comments Regards

Estimado Huesped Muchas gracias por sus comentarios que nos hacen ser mejores en las areas de oportunidad, esperamos servle en futuro cercano.

Mr Erik thank you very much for your comments. Whith my Best Regards

Dear Guest Thank you very much for your comments, is your Hotel, see you next time, stay a orders.

muchas gracias por sus comentarios, esperamos servirles n futuro proximo nuevamente

Dear Guest Thank you very much for your comments, really sorry AC, but have the room service, and hoshi restaurant. With My best Regards

Muchas gracias por sus comentarios que nos hacen crecer, esperamos servirle en futuro proximo, gracias Martin Morales Stara Boutique Hotels

Muchas gracias por sus comentarios, nos hacen ser mejores, esperamos servirle nuevamente. Gracias

Dear Guest All hotels in Mexico handle a different exchange rate, you paid your exact bill, the exchange rate of 2 pesos is not an abuse, it is simply the exchange rate of the day. It is a pity that you have not seen our night staff, we hope to serve you again in our hotel, greetings Stara Hotels

Dear Mr/Mrs. It is been a pleasure to make your stay like beeing at home. We apreciate you so much for your feedback. We remain at your disposal for anything you may need and we hope to serve you again. Kind regards.

Good afternoon Mr. Carlos, Thank you for had choosing us and for your feedback. We remain at your disposal for anything you may need. Kind regards.

Dear Mr. Genaro, We appreciate so much your feedback. Please do not hesitate in sharing more comments to us. Kind regards

Thanks for staying with us. We appreciate your feedback! We will improve for offer you a better stay!

Thank you very much for you comment about your expirence at STARA San Ángel. We hope that we can see you again at any of our popertys (Hamburgo ((Reforma)) or San Angel) in your next visit to Mexico City.