Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback
Aparthotel

Alteza Polanco

4.0 star property
Aparthotel with a restaurant, steps from Plaza Polanco

Choose dates to view prices

Photo gallery for Alteza Polanco

Restaurant
Front of property – evening/night
Junior Suite, 1 Queen Bed | Living area
Junior Suite, 2 Double Beds
Master Suite, 1 Queen Bed, Interior View
Alteza Polanco offers an upscale yet welcoming atmosphere just steps from Plaza Polanco. Guests can relax in outdoor treatment areas or dine at the on-site restaurant. The property provides free in-room WiFi and luggage storage, with attentive staff ready to enhance the visit.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
Espresso maker
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
Espresso maker
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
Espresso maker
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
Microwave
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

You may also like

Ad
Superior Suite, 1 King Bed

Novotel Mexico City Toreo

Naucalpan
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 506 reviews
The price is AU$150
includes taxes & fees
30 Nov - 1 Dec
Novotel Mexico City Toreo
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Blas Pascal No. 111, Mexico City, 11510

What's nearby

  • Plaza Polanco - 3 min walk - 0.3 km
  • Acuario Inbursa - 10 min walk - 0.9 km
  • Antara Polanco - 12 min walk - 1.0 km
  • Soumaya Museum - 12 min walk - 1.0 km
  • Centro Citibanamex Convention Center - 3 min drive - 1.9 km

Getting around

  • Polanco Station - 3 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪La Casa de Toño - ‬3 min walk
  • ‪Vips - ‬1 min walk
  • ‪Regma Express - ‬3 min walk
  • ‪Tierra Garat - ‬1 min walk
  • ‪Tortas La Combi - ‬2 min walk

About this property

Alteza Polanco

Aparthotel with a restaurant, steps from Plaza Polanco
A restaurant, a fitness centre and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers free WiFi, room service and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages and a hairdryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

Similar properties

5 restaurants, breakfast, lunch, dinner served; international cuisine

Camino Real Polanco Mexico

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 3,043 reviews
The price is AU$243
includes taxes & fees
28 Nov - 29 Nov
Camino Real Polanco Mexico

Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (USD 10 per night)
  • Limited on-site parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Limited room service

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (return)
  • Covered self-parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

Is Alteza Polanco pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Alteza Polanco?

Self-parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

What time is check-out at Alteza Polanco?

Checkout is at noon.

Does Alteza Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Alteza Polanco located?

Located in Polanco, this aparthotel is within a 10-minute walk of Plaza Polanco, Plaza Carso Shopping Center and Acuario Inbursa. Antara Polanco and Soumaya Museum are also within 15 minutes. Polanco Station is 29 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 310 out of 620 reviews
Rating 8 - Good. 188 out of 620 reviews
Rating 6 - Okay. 81 out of 620 reviews
Rating 4 - Poor. 28 out of 620 reviews
Rating 2 - Terrible. 13 out of 620 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, communication
Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location & very clean

8/10 Good

SHAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, communication
It is a nice well located hotel in the Polanco Corporate Area.
Stayed 4 nights in Jun 2024

10/10 Excellent

RAYMOND

Liked: Cleanliness, amenities, property conditions & facilities, communication
A good place to be. The staff are nice, warm, friendly and helpful.
Stayed 5 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort, communication

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025

8/10 Good

Belgheis

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
The hotel needs some charm. Staff was very nice.

10/10 Excellent

Gerardo

Liked: Cleanliness, room comfort, communication
A good hotel for business trips. Close to plaza Carso and Soumaya. Not spectacular but clean, comfortable, and funcional. They have a safe and there is a fantastic coffee and sandwiches place across the street.
Stayed 2 nights in Sep 2024

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, communication
This place is ok but not that great. If you’re looking for something in a good area for not to pricey this place is it. Looks nicer in the pictures because the rooms aren’t as nice in person.
Stayed 3 nights in Oct 2024

6/10 Okay

Paul

Liked: Communication
Disliked: Room comfort

Basic clean 2/3 star hotel

The property is in a great location. But this is a clean basic two three star hotel. The pictures are misleading.
Stayed 2 nights in Feb 2024

6/10 Okay

Agnesa

Liked: Cleanliness
Disliked: Communication
Below average

8/10 Good

Angel

Liked: Cleanliness, communication
Disliked: Amenities
Ok
Stayed 1 night in Jun 2024

2/10 Terrible

Andury

Disliked: Amenities, property conditions & facilities
This this so dar from a hotel, it is so far from pictures shown, it is pretty basic and they charge for 4 stars hotel, no amenities at all, breakfast only and they charged me also they charged for a bottle of water in the room, amazing!! I stayed one night and I moved to another hotel, i felt robbed. Good advice stay away from this “hotel” or you will regret.
Stayed 4 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, communication

Rooms are not soundproof

Rooms are not soundproof, the only discomfort I experienced during the stay. If you are light sleeper would not recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good service, especially the bellboy Raul! He is the best
Stayed 3 nights in Oct 2025

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities, communication
La toallas a pesar de estar limpias, el olor es algo desagradable
Stayed 4 nights in Oct 2025

10/10 Excellent

cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Está bien
Stayed 1 night in Sep 2025

10/10 Excellent

ION

Liked: Cleanliness, amenities, property conditions & facilities, communication
En general bien
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge Esparza

Liked: Cleanliness, amenities, property conditions & facilities, communication
Ubicación sobretodo
Stayed 1 night in Sep 2025

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
They finally have king size beds
Stayed 7 nights in Aug 2025

10/10 Excellent

Gabriela Cano

Liked: Cleanliness, amenities, property conditions & facilities, communication
Está en un lugar muy cómodo para hacer diferentes actividades a y el hotel muy cómodo y muy limpio. Servicio excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, room comfort, communication

Excelente!!

Si quieres vivir Polanco y caminar por sus calles este es el Hotel, restaurantes cerca, atracciones y mall a unos cuantos pasos.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025