Merle Hay Hotels, Des Moines

"Nice location, nice staff but the hotel needs some upgrades."

"Wasn’t aware the parking lot was blocked off until we got there. No AC in any rooms on arrival (staff trying to fix it). Think it was fixed, fan super loud. "

"Staff was great. Room was big but pretty dated. Shower could be updated and fridge wasn't working very well. Minor issues so I gave 4 star. Very nice hotel though overall"

"The staff was very accomodating and friendly. The room was comfortable."

"Breakfast was the best. Parking was fine and there was an Outback across the street. Good location."

"Beautiful hotel, courteous & helpful staff. Convenient location off the I35 roadway."

"Room was clean, but had a very musty smell to it as did the entire hotel. We came in one night after a very long day and there was an entire beverage spilled on the elevator floor. No efforts were made to clean it except a “wet floor” sign. The next morning we get packed up for another long day only to find the elevator was STILL wet and sticky. "

"Great service, clean property and friendly staff"

"1st we get there to check in and got told we couldn't have the room we booked. And NO WATER PARK OPEN TO PLAY! We came for that reason only! Then the room they gave us ABSOLUTELY horrible! I have a 2yr old and the bathroom door didnt shut or lock at all. The carpet was torn up with bare flooring and carpet staples in our room and doorway. The floor felt like slime scum and bare walls with just nails in them. The beds (was supposed to have a king suite) didnt get it, had 2 queen spring mattress beds. Will never stay there again! The people that we meet there said the same thing."