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Reviews of El Capitan Hotel

3.5 out of 5
El Capitan Hotel
609 W MAIN STREET, Merced, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 526 out of 671 reviews" "
Rating 8 - Good. 96 out of 671 reviews" "
Rating 6 - Okay. 33 out of 671 reviews" "
Rating 4 - Poor. 6 out of 671 reviews" "
Rating 2 - Terrible. 10 out of 671 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Downey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean nice
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
Great atmosphere and service
Stayed 1 night in Apr 2024

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Jacob, thank you for choosing El Capitan Hotel. We are thrilled to know that you had a great experience with us. We value your support and look forward to hosting you again in the future.

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place! Definitely coming back ❤️
Stayed 3 nights in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Thanks for the perfect rating, Ivonne! We can't wait to see you again soon for another amazing experience at El Capitan Hotel. Have a great day!

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really nice and clean, the food at the restaurant is great
Stayed 2 nights in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Rodrigo, it's fantastic to hear that you enjoyed your stay at El Capitan Hotel. Your compliments about the restaurant offerings at our hotel are much appreciated. We eagerly await your return for another wonderful experience.

10/10 Excellent

Carolyn, Murrieta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location and property is well kept and loved. It was clean and beautifully decorated. Perfect spot to stop and relax in a beautiful place. Staff were ki.d and helpful. Thank you for having me.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 20 Apr 2024
Carolyn, it's fantastic to hear that you enjoyed your stay at El Capitan Hotel. Your compliments about the welcoming staff and the serene ambiance of our hotel are much appreciated. We eagerly await your return for another wonderful experience.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 20 Apr 2024
Carmen, it's great to hear you and your pet had a pleasant experience at the El Capitan Hotel. Your high rating speaks volumes and we thank you for that! We hope to see you again in the near future. Safe travels.

10/10 Excellent

Zenaida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here.
Stayed 2 nights in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 18 Apr 2024
Zenaida, it's wonderful to see you enjoy staying with us here at El Capitan Hotel! We look forward to welcoming you back for another superior experience. Thank you for choosing us for your travels.

10/10 Excellent

Mitchell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff starting with the valet. Parked my over sized van for me with a smile. Front desk was great. Pointed me to a few great restaurants only a couple minutes walk away. Room was much better than I thought. Big tv and very comfortable bed and pillows. Shower could have had a little more power but was nice. Will definitely return if business brings me back.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 18 Apr 2024
Mitchell, it's fantastic to hear that you enjoyed your stay at El Capitan Hotel. Your compliments about our terrific staff, ideal location and well-appointed room accommodations are much appreciated. We eagerly await your return for another wonderful experience.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel character and location. The staff were very nice and helpful. The location is great and there are many restaurants and stores nearby.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Isabel, it's delightful to hear that your experience at El Capitan Hotel was to your satisfaction. We're thrilled that our team members' friendliness was enjoyable and that it has inspired a return visit. We eagerly anticipate your next stay.

10/10 Excellent

Todd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
El Capitan was a great place for my daughter and I to stay while she was making a campus visit to UC Merced. It was easy to find off the freeway but far enough away to not be inundated with road noise. We loved the artwork and furnishings, and the rooms had everything we needed for an overnight stay. The staff were helpful and friendly and the area around the hotel had an old town charm with various shops and wall murals to decorate our ambulations.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 18 Apr 2024
Todd, it's great to hear you had a pleasant experience at El Capitan Hotel. Your high praise speaks volumes and we thank you for that! We hope to see you again in the near future. Safe travels.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a pain, and they have no where to just get a quick snack, no vending machines. You have to actually order stuff at the cafe.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 11 Apr 2024
Perry, we thank you for your review. Your feedback allows us to address areas that need attention, and we will be sure to discuss these points moving further.

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Michael, thank you for choosing El Capitan Hotel and leaving a rating. It seems that you had a wonderful stay and we are thrilled you chose us for your visit. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lisa, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, easy parking
Stayed 2 nights in Apr 2024
Response from El Capitan Staff on 8 Apr 2024
Thank you so much for your feedback. We hope to see you back in the future

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the quality of the room. Everything was beautiful walking distance to great bars, restaurants. overall I would stay here again.
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 11 Apr 2024
Nancy, thank you for sharing such a positive experience! At El Capitan Hotel, we take pride in our convenient location and are glad that you find it beneficial for your visits to Merced. We're thrilled to be your hotel of choice and eagerly await your next stay with us.

10/10 Excellent

Cecil, MILL VALLEY

Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Cecil, thank you for your 5-star rating! We're thrilled to hear that you enjoyed your stay at El Capitan Hotel. We look forward to welcoming you back again on your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Ryan Anderson, Guest Experience Manager on 11 Apr 2024
James, it's wonderful to hear you enjoyed your stay at El Capitan Hotel. We're thrilled you found our location excellent and we eagerly anticipate your return. Safe travels until then!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 30 Apr 2024
Thanks for the fantastic rating, Martha! It's outstanding we could exceed your expectations during your stay at El Capitan Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Chryl, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! The room was clean, nice and quiet. The valet parking came in handy when the weather was rainy. Everyone was friendly and attentive to our needs. We will definitely stay again next time we’re in town!
Stayed 5 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 3 Apr 2024
Chryl, we're thrilled you had a stellar experience during your stay at El Capitan Hotel. Your feedback is greatly valued and we hope to see you again in the near future. Thank you for your high rating!

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff!!
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 3 Apr 2024
Mario, it's wonderful to hear your praise for El Capitan Hotel. We value your compliment toward our supportive and welcoming team members. We're excited to welcome you back for another great experience in the future.

2/10 Terrible

Wassam

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 29 Mar 2024
Wassam, it's disappointing to learn that your stay didn't completely meet your expectations and we regret to notice the low score you've assigned us. We're committed to improving guest experiences and your feedback is vital in this endeavor. It's our hope that, should you visit the area again, you'll consider granting us the opportunity to provide an experience that better reflects or exceeds your expectations.

8/10 Good

- SMiLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 29 Mar 2024
We appreciate you sharing this positive rating, Smile! The comfort of our guests is important to us so we can't wait to see you back again at El Capitan Hotel. We want to share an even more enjoyable experience with you next time.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful, clean, and has friendly staff. I like that there are a couple of attached dining options. One notably bad thing during my stay was the noise level. They provided a pair of earplugs (just one pair even though it was a reservation for two), and I quickly learned why: there's a club or some kind of nightlife venue nearby which has music that you can hear loud and clear all through the night. Not to mention the train that goes by in the wee hours of the morning. I was awakened a lot each night. Besides that, you can hear a conversation in the next room as though the other guests are right at your bedside. I liked staying here, but it wasn't the easiest to get a good night's sleep. The other complaint is that there's no microwave in the room.
Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 11 Apr 2024
Jessica, thank you so much for your feedback. While it's great to hear you enjoyed some aspects of your stay, we do regret to hear about the noise related inconveniences you experienced. It's unfortunate you found the sleeping arrangements to be less than ideal and felt interrupted by sounds. We do strive to ensure a peaceful environment and efficient facilities for all our guests. We hope you might consider giving us another opportunity to better serve you in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 29 Mar 2024
Jesse, thank you for choosing El Capitan Hotel. We're delighted you had a stellar experience with us. We appreciate your support and look forward to hosting your next visit.

10/10 Excellent

Marilou

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean hotel. Enjoyed our stay and loved that it was pet friendly.
Stayed 1 night in Jan 2024
Response from El Capitan on 24 Mar 2024
Thank you so much for your wonderful feedback. We hope to see you in the future

10/10 Excellent

Dean

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Merced, plus pet friendly
Stayed 1 night in Mar 2024
Response from El Capitan on 24 Mar 2024
Thank you so much!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
Thank you so much for staying with us here at El Capitan Hotel, Angie! See you next time!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking was a plus & the bed was amazingly comfortable. The staff was very accommodating & polite.
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
Thank you for your kind words regarding our staff, Sheri! We will be sure to pass along your compliments. Can't wait to host you again soon!

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Cool and quaint.
Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
We appreciate your flattering remarks regarding our staff, Kelly! It's fantastic that they were able to make a positive impact on your stay. Hope to see you again soon!

10/10 Excellent

Todd, Las Vegas

Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 5 Apr 2024
Todd, we're thrilled you had a stellar experience during your stay at the El Capitan Hotel. Your feedback is greatly valued and we hope to see you again in the near future. Thank you for your high rating!

10/10 Excellent

Steven Chen-Chung

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amazing breakfast. We had a great stay
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 16 Mar 2024
Thank you so much for staying with us here at El Capitan Hotel, Steven! We are thrilled to hear that our amazing staff was able to enhance your stay and that you were able to enjoy an outstanding breakfast at one of our outlets. We look forward to welcoming you back again soon!

10/10 Excellent

Alondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and friendly
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 16 Mar 2024
Alondra, thank you so much for taking time to leave us your feedback. Its terrific that our staff was able to help provide a warm and welcoming experience for you here at El Capitan Hotel. We can't wait to welcome you back next time!

8/10 Good

MYECA

Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 3 Apr 2024
Myeca, it's heartening to know that you had a satisfactory stay at El Capitan Hotel. We value your feedback and look forward to providing an even better experience during your next visit. Thank you for choosing us!

10/10 Excellent

Tom, Hermosa Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Capitan Hotel is the nicest place in Merced. The onsite dinning is a plus. They offer valet parking. Great staff. Super clean rooms.
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 15 Mar 2024
We appreciate those kind words, Tom! It was our pleasure to host you here at El Capitan Hotel and we look forward to hosting you again.

10/10 Excellent

Kurt, Agoura Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 3 Apr 2024
Kurt, thank you for leaving us a amazing rating! We look forward to seeing you again soon so we can share another exceptional experience with you at El Capitan Hotel!

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 15 Mar 2024
Thank you for choosing El Capitan Hotel, Isaac! We're pleased to see you had a great stay with us and look forward to many more!

10/10 Excellent

Erika

Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 3 Apr 2024
Erika, it's delightful to know you enjoyed your stay at El Capitan Hotel. Your positive feedback is a testament to our commitment to exceptional service. We can't wait to welcome you back for another pleasant experience.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 15 Mar 2024
Thank you for the high rating, Zachary! Look forward to your next stay here at El Capitan Hotel.

10/10 Excellent

William e

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully appointed terrific color patterns unique designs and space staff were very friendly
Stayed 2 nights in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 8 Mar 2024
We appreciate you staying with us here at El Capitan Hotel, William! Thank you so much for pointing out some of the distinct features we have here. Our property is certainly one of a kind and it's great that you enjoyed it. .Look forward to welcoming you back for many more stays!

10/10 Excellent

Faustino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall package was amazing! Clean, great amaeneties and food. 5 start
Stayed 1 night in Mar 2024
Response from Ryan Anderson, Guest Experience Manager on 8 Mar 2024
So happy to hear about your fantastic stay with us here at El Capitan Hotel, Faustino! Our goal is to deliver a 5 star guest experience across the board, and it seems like we hit our mark during your most recent stay. Can't wait to see you next time!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 8 Mar 2024
Thank you for your great rating Sean! It's fantastic to see your stay here at El Capitan Hotel was enjoyable. We look forward to many more future visits.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
Thanks for staying with us here at El Capitan Hotel, Javier! See you next time!

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome!
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 1 Mar 2024
Thank you for those kind words, Johnny! Please come back and visit soon!

10/10 Excellent

Pann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice and clean room
Stayed 2 nights in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 1 Mar 2024
Thank you so much for staying with us here at El Capitan Hotel, Pann! It's encouraging to hear you enjoyed the prime location, and pristine accommodations offered here at El Capitan Hotel!

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent hotel.
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 1 Mar 2024
Alfoso, we truly appreciate you taking the time to leave us this fantastic review! It was our pleasure to host you here at El Capitan Hotel and we look for to welcoming you back again!

10/10 Excellent

walter j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all aspects
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 1 Mar 2024
Thank you for those positive words, Walter! We're elated that you had a fantastic stay and hope to have the opportunity to welcome you back sometime soon!

10/10 Excellent

Rolon

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Ryan Anderson, Guest Experience Manager on 1 Mar 2024
Thank you so much for your great rating, Rolon! We're thrilled to see you had an enjoyable stay with us here at El Capitan Hotel!

10/10 Excellent

Maitland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed nine nights. The room was small but set up in a way that it was livable. Very enjoyable!
Stayed 9 nights in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 24 Feb 2024
Maitland, it was our pleasure to host you during your most recent stay here at El Capitan Hotel! It's fantastic to hear you enjoyed your stay as much as we enjoyed having you. We hope to see you again sometime in the near future!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
Thanks for staying with us here at El Capitan Hotel, Jeffrey! Great to see you enjoyed your stay. See you next time!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Ryan Anderson, Guest Experience Manager on 23 Mar 2024
Thanks for staying with us here at El Capitan Hotel, Jennifer! See you next time!