Family Room
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Reviews of Hotel Jelai Mentakab

2.5 out of 5
Hotel Jelai Mentakab
44 Tingkat 1, Jalan Haji Kassim, Mentakab, Pahang

Reviews

6.0
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 4 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

SHAHKANDER

Price Issue
The prize paid was more than what was initially shown on the website
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Hotel Management on 13 July 2019
Thank you for staying with us. Come again in future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasent Stay
Was unhappy with our stay. We had to wait for half an hour before we could checked in and the staff did not apologies for making us wait. When we entered our room there was strong smell of cigarette smoke. Some body must have smoked in room before. TV had only 1 channel. Next morning no breakfast was served (Booking inclusive of breakfast). Staff did not inform us until we asked her, because the hotel had only 6 rooms occupied. Is that our problem? Even if there was only 1 room occupied, breakfast has to be served since it was promised when booking was made. Again, no 'sorry'. Room was not made up and towels were not replaced. We had to ask for fresh towels and waited for nearly an hour. We had to call the front desk to remind her that we are still waiting for the towels.
Stayed 2 nights in Oct 2018

10/10 Excellent

miQbals, Subang Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very close to the small town, mosque & Dewan Seri Mentakab...
Stayed 1 night in Jul 2018

4/10 Poor

Wei Nam

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Stay
The room was smelly from previous smokers. Floor was sticky with dirt still under the bed. Air-conditioner is not good and there are no fan in the room to circulate the air. Toilet seems to be stuck as it is not flowing properly. Worst of all, housekeeping already left and no one to assist. WIFI was OK though.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
good to all... i like to stay one more night. thanks for the brakefast... n ecomodition in the hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booking reference number is different from what we have. Hotels are seeing our bookings from Expedia.com and its reference number is different from hotels.com's. This sometimes slow down the check in process. The room and bathroom was clean but the bedsheets and pillow cases stinks. Both sides of the pillow smells different ie someone's perfume and the other side none. Overall was okay. Even though the neighbourhood is not bad, will not consider to stay here anymore as the bedsheets seems dirty.

8/10 Good

Marsila

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018