This hotel bills itself as "The Mendoza Luxury Hotel", but I don't believe this is an apt description. While this may have been true in the past, the hotel seems to be coasting on its reputation...and charging per that reputation as opposed to reality.
I will say that the best part about my stay was the friendly, attentive service, especially from the front desk staff. Room service was also speedy.
The not-so-great aspects of my stay were:
The room itself was spacious, but the furniture and fixtures were tired and showing their age. And although the room itself was non-smoking, each evening the hallway of my floor smelled of cigarettes and the odor came into my room.
The bed was not overly comfortable, but it was fine.
The worst part of the room was the bathroom - especially the toiletries. I noticed the shampoo and conditioner bottles in the shower looked a little worn (the lettering on the bottles had faded and the caps were dented and had stains on them). When I opened the shampoo bottle, it was clear it had been refilled because it was "gummed up" and there was hair in the threads of the cap. Disgusting.
I then took a look at the shampoo and conditioner by the bathtub, only to see that - while the liquids were different - both bottles said "Conditioner". Again, they are clearly reusing the toiletry bottles. This is not luxury.
