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Reviews of Fairfield by Marriott Inn & Suites Melbourne West/Palm Bay

2.5 out of 5
Fairfield by Marriott Inn & Suites Melbourne West/Palm Bay
4355 W New Haven Ave, Melbourne, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 463 out of 752 reviews" "
Rating 8 - Good. 197 out of 752 reviews" "
Rating 6 - Okay. 53 out of 752 reviews" "
Rating 4 - Poor. 20 out of 752 reviews" "
Rating 2 - Terrible. 19 out of 752 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vishawn

Stayed 3 nights in Apr 2024
Response from Customer Service on 20 May 2024
We appreciate your feedback, Vishawn.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank the front desk clerk was absolutely amazing and understanding of our situation with our other hotel being overbooked upon arrival Frank went out of his way to make us feel extremely welcomed and informed of when the coffee would be ready and what time breakfast would start. I will absolutely stay at a Fairfield or any Marriott hotel. Not to mention the room was extremely clean well stocked and the mattress and pillows we're so comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Dean

Travelled with family
Staff very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Elsa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people just needs a remodel.
Lady was very nice, however our first room smelled like wet dog… she was very nice and changed rooms for us. We get off the elevator and they must have had a water leak they had machines running and there was no air conditioning on the floor. The closet door was broken, the tv was so old and so small. Just REALLY NEEDS A REMODEL!! The carpet was bright turquoise and dark brown and walls yellow and orange. Yikes!! There were dead bugs in bathroom on the floor. They wouldn’t give us late check out at first, but then called and let us stay later. That was very nice! Pool was closed :(
Stayed 1 night in Feb 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. Complimentary Breakfast was a good as well.
Stayed 2 nights in Jan 2024

8/10 Good

Gerald, The Villages

Liked: Cleanliness, staff & service, property conditions & facilities
Mediocre breakfast. Comfortable bed and good sized, clean room.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Correct
A little limited breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

kendra

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brian

Rooms need updating
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 19 Dec 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Gwen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were fans and dehumidifiers. These were run only during the day. I don’t know how they dogs it but there was no smell
Stayed 2 nights in Dec 2023

8/10 Good

Darcy, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 19 Dec 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

8/10 Good

JOSEPH

Stayed 1 night in Nov 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 14 Nov 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Philip, Center Ossipee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 2 nights in Nov 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 14 Nov 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Jeannette, Snellville

Travelled with partner
Liked: Staff & service, amenities
The property was okay. There was a smell outside in the hallways
Stayed 1 night in Nov 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 14 Nov 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

trevor, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The fact that it's perfectly located
Stayed 1 night in Sep 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 18 Sept 2023
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 12 Sept 2023
Thank you for your review and rating. We truly appreciate your business and your feedback for others considering our hotel to read. We are so pleased that you enjoyed your stay and sincerely hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Jackie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The a/c was not working on the 3rd floor. Had to switch room’s several times.
Stayed 5 nights in Aug 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 28 Aug 2023
Thank You for your review. We appreciate your feedback and will use it to fine tune our operation in order to meet and exceed our guest expectations

10/10 Excellent

Carlos

Stayed 3 nights in Jul 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 28 Aug 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Joyce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Due to some of the reviews. before checking in I asked to do a quick walkthrough Anne the front desk receptionist was so pleasant and helpful she walked me through with assuring me if this doesn’t work we’ll look at another room. Both rooms were very clean. but I have to say our stay was very enjoyable clean room the breakfast was phenomenal plenty to eat and drink and had a peaceful sleep. Well done to everyone keep up the good work!
Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 11 July 2023
Hello Daniel,We want to thank you for your kind comment and your stay here with us at the Fairfield Inn & Suites. We look forward of your return in the near future.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night. The staff at check in were very friendly and personable
Stayed 1 night in Jun 2023
Response from Barbara on 2 July 2023
Hello Daniel,We want to thank you for your kind comment and your stay here with us at the Fairfield Inn & Suites. We look forward of your return in the near future.

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Barbara on 2 June 2023
Hello ArmandoWe are pleased that you enjoyed your stay here with us and looking forward seeing you in the near future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was excellent. The Service at the restaurant was great the service around the pool was great and it was beautiful
Stayed 1 night in Apr 2023
Response from Barbara on 22 May 2023
Hello Paula,We are very pleased that you enjoyed your stay here with us and look forward with you visiting with us again.

8/10 Good

Olatunji

Stayed 1 night in Apr 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 15 May 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

8/10 Good

Ty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior door was locked and required you to be buzzed in. We had a late check in due to traffic delays and at first I was irritated at it...but then after thinking about it for a few it made me feel that my family was safer. Good job. I thought the "incidentals" fee was unnessecary and left a bad taste in my mouth.
Stayed 1 night in Apr 2023
Response from Barbara on 17 Apr 2023
Hello Ty,We want to thank you for your stay here at the Fairfield Inn & Suites Melbourne West/Palm Bay and pleased that you enjoyed your stay with us. We look forward in your return in the future.

6/10 Okay

Doreen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No local TV stations
Stayed 1 night in Apr 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Apr 2023
Thank you for your feedback and we hope you give us another opportunity in the future.

10/10 Excellent

HELEN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 7 Apr 2023
Thank you for your wonderful review. We hope to see you back soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very welcoming. Happy and cheerful. So nice after a long and tiring drive.
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Mar 2023
Thank you for leaving us a review. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. Our goal is always to exceed your expectation. Hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Courteous Staff
The accommodations were fine for my 1 night stay.
Stayed 1 night in Feb 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Mar 2023
Thank you for leaving us a review. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. Our goal is always to exceed your expectation. Hope to see you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Mar 2023
Thank you for leaving us a review. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. Our goal is always to exceed your expectation. Hope to see you again.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, will return.
Stayed 1 night in Jan 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Mar 2023
Thank you for leaving us a review. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. Our goal is always to exceed your expectation. Hope to see you again.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A/C Unit was very loud when turning on. It turned on and off many times throughout the night
Stayed 1 night in Jan 2023
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 13 Mar 2023
Thank you for leaving us a review. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. Our goal is always to exceed your expectation. Hope to see you again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was well lit. Room was very clean.
Response from Barbara on 19 Dec 2022
Hello Sandra,We want to thank you for your stay here at the Fairfield Inn & Suites Melbourne West/Palm Bay and pleased that you enjoyed your stay with us. We look forward in your return in the future.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and reasonable rate stay
The staff was great. We stayed there during Hurricane Nicole and were very comfortable. The breakfast in the am was great, not what I expected for free!!!
Stayed 1 night in Nov 2022
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 9 May 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

8/10 Good

JESSICA

Stayed 1 night in Sep 2022
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 28 Aug 2023
Thank you for your review and rating. We truly appreciate your business and your feedback for others considering our hotel to read. We are so pleased that you enjoyed your stay and sincerely hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Reynaldo

Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 9 May 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Emily, Bon Aqua

Stayed 1 night in Aug 2022
Response from Fairfield Inn & Suites Melbourne West/Palm Bay on 9 May 2023
Thank you for taking the time to share your feedback with us. We were honored to have the opportunity to serve you and we hope to have an opportunity to serve you again in the near future.

10/10 Excellent

HAROLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was great, and the amenities excellent. Staff very friendly, Courteous and Professional. The only one thing I could say that I didn't like,was the in room refrigerator (Could be Cleaner or Replaced)
Stayed 1 night in Aug 2022
Response from Hotel General Manager on 24 Aug 2022
Dear Harold, Thank you for your stay with us and your review. We are looking forward to your next visit us and we will use your feedback to meet and exceed our future guest expectations

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a palace
The best hotel i stay i will recommend
Stayed 1 night in Jul 2022
Response from Hotel Management Team on 12 Aug 2022
Dear Carlos, Thank you for stay and review. We really appreciate it and we are looking for our next visit with us

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for getting us into the room as early as you possibly could considering our strange circumstances! Very much appreciated!
Stayed 1 night in Jul 2022
Response from Hotel Management Team on 1 Aug 2022
Dear Natalie, Thank You for your review and your stay with us. We really appreciate it and we are looking forward to your next visit with us

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very pleasant and give a good service. Very clean and quiet.
Stayed 1 night in Jul 2022
Response from Hotel Management Team on 25 July 2022
Dear Christopher, Thank you for review and your stay with us. We are looking forward to your next visit with us

10/10 Excellent

Hifteau

Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful but except the mattress was not that comfy. Other than that, we loved it. we will definitely come back, hopefully we will get a better mattress
Stayed 1 night in Jun 2022
Response from Hotel Management Team on 30 June 2022
Dear Hifteau, Thank You for your review and Your stay with us. We are looking forward to your next visit with us. We will use your feedback to fine tune our operation in order to meet and exceed our future guest

10/10 Excellent

jeffrey

Stayed 1 night in Jun 2022
Response from Hotel Management Team on 20 June 2022
Thank You for your stay with us. We look forward for your next visit with us

10/10 Excellent

Jefferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in May 2022
Response from Hotel Management Team on 20 June 2022
Thank You for your review and your stay with us. We look forward to your next visit with us

6/10 Okay

mike

Liked: Cleanliness, property conditions & facilities, room comfort
Unhappy in Melbourne
Disappointed in clean service. I was there for two nights and was told no service for under three nights.
Stayed 2 nights in May 2022
Response from Hotel Management Team on 20 June 2022
Thank You for your review. We appreciate your feedback and will use it to fine tune our operation in order to meet and exceed our guest expectations

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was excellent
Stayed 2 nights in May 2022
Response from Hotel Management Team on 20 June 2022
Thank You for your review. We look forward to your next visit with us