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What I liked the most was the customer service, they were very polite and helped with any questions. Also at the breakfast they were welcoming and clean and helped you if you needed any help. I highly recommend.
Dear Janet,Thank you for staying with us. We greatly appreciate your feedback and will share your kind words with management. We hope you have a wonderful week!
A nice selection of breakfast items on buffet. Grandkids enjoyed pool once it was repaired and back in operation.
Room was clean and well kept. AC/heat a bit noisy on 2nd night. Tolerated bcuz at time back to room was later & needed to get kids in bed. Didn't feel repair or switching rooms was an option at that hour.
Katherine
Stayed 2 nights in Apr 2024
Response from Islaine on 17 Apr 2024
Dear Katherine,Thank you for staying with us. We greatly appreciate your feedback and apologize for any inconvenience in the room.
Stay there often
Very friendly
The included breakfast is very good with a good variety
Lucina
Stayed 1 night in Apr 2024
Response from Islaine on 17 Apr 2024
Dear Lucina,Thank you for staying with us. We greatly appreciate your feedback. We are thrilled to know that you enjoyed your stay. We hope if your travels ever bring you back to Long Island, you'll choose to stay with us again.
6/10 Okay
mitchell
8 Apr 2024
mitchell
Stayed 2 nights in Apr 2024
Response from Islaine on 29 Apr 2024
Dear Mitchell,Thank you for staying with us. We appreciate your feedback.
Very clean and pleasant. There was a nice scent as well that made arrival extra welcoming. Bedding was comfortable making resting great! Nothing to complain about.
Lily
Stayed 1 night in Mar 2024
Response from Islaine on 18 Mar 2024
Dear Lily,Thank you for staying with us. We greatly appreciate your feedback. We will share your kind words with the management team. We are thrilled to know that you enjoyed your stay. We hope if your travels ever bring you back to Long Island you'll choose to stay with us again. Have a great week!
8/10 Good
Amanda
15 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Amanda
Stayed 1 night in Mar 2024
Response from Islaine on 18 Mar 2024
Dear Amanda,Thank you for staying with us/ We appreciate your feedback.
It was clean and everybody was outstanding, so nice.Helpful great breakfast fresh coffee amen
Dan
Stayed 1 night in Mar 2024
Response from Islaine on 14 Mar 2024
Dear Dan,Thank you for staying with us. We greatly appreciate your feedback. Thank you for your kind words. We hope if your travels ever bring you back to Long Island you'll choose to stay with us again. Have a splendid weekend!
Dear Edward,Thank you for staying with us. We greatly appreciate your feedback. We are thrilled to know that you enjoyed your stay! We hope if your travels ever bring you back to Long Island you'll choose to stay with us again. Have a great week!
Location is close to the Long Island Expressway. Room is very nice; bathroom is spacious. Indoor pool is small but it was fine for us because there was no one else in it while we were there.
A few cons - parking was insufficient when we stayed and there were no spots available. The room was quite warm and the thermostat was not user friendly to lower by a few degrees. The TV didn't work. Engineering came to our room and couldn't fix it and offered to switch rooms instead. It was late and our kids didn't want to move. No offer of compensation was made when addressed with the staff.
Lastly, while buffet was complimentary, the eggs (both the scrambled and hard-boiled) were rubbery.
Laurie
Stayed 1 night in Feb 2024
Response from Islaine on 5 Feb 2024
Dear Laurie,Thank you for staying with us. We appreciate your feedback. We apologize for the inconvenience of your stay and will speak to management regarding the issue. We hope if your travels ever bring you back to Long Island you'll choose to stay with us again.
2/10 Terrible
Noemi
1 Feb 2024
Noemi
Stayed 1 night in Jan 2024
Response from Islaine on 2 Feb 2024
Dear Noemi,Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Paul
30 Jan 2024
Paul
Stayed 2 nights in Jan 2024
Response from Islaine on 21 Mar 2024
Dear Paul,Thank you for staying with us. We appreciate your feedback.
Dear Rudolph,Thank you for staying with us. We greatly appreciate your feedback.
8/10 Good
Heather
Travelled with family
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
The buffet breakfast was great but too hot to sit and enjoy your food comfortably. Our stay was great the only complaints that I have are that they kept the hotel so hot it was suffocating, I had to have the ac on on in our room and anytime you left the room the heat was ridiculous . The pool was nice and heated but the pool room is uncomfortably hot , the air feels extremely thick due to the overheating of the entire building.
Heather
Stayed 1 night in Dec 2023
Response from Islaine on 2 Feb 2024
Dear Heather,Thank you for staying with us. We appreciate your feedback. We apologize for the inconvenience of your stay and will mention these issues to our management team. We hope if your travels ever bring you back to Long Island, you'll choose to stay with us again.
I booked a room with a king bed, and only got a room with 2 queen. When I asked about it they said because I booked through a 3rd party there was nothing they could do.
Nicholas
Stayed 1 night in Dec 2023
Response from Islaine on 6 Jan 2024
Dear Nicholas,Thank you for staying with us. We appreciate your feedback.
Dear Robert,Thank you for staying with us. We greatly appreciate your feedback. We hope if your travels ever bring you back to Long Island you'll choose to stay with us again. Have a great rest of your week!
It was a pleasant experience with a reasonable rate for the quality of enjoyment 👍 I give it 5 out of 5 Stars
George
Stayed 2 nights in Dec 2023
Response from Islaine on 18 Dec 2023
Dear George,Thank you for staying with us. We greatly appreciate your feedback. We are thrilled to know you enjoyed your stay! Have an amazing rest of your week.
Wery nice location and guests department Wery good thanks
Cengiz
Response from Islaine on 5 Feb 2024
Dear Cengiz,Thank you for staying with us. We greatly appreciate your feedback. We are thrilled that you enjoyed your stay. We hope you have a wonderful rest of your week!
10/10 Excellent
Brian
16 Dec 2023
Brian
Stayed 3 nights in Dec 2023
Response from Islaine on 6 Jan 2024
Dear Brian,Thank you for staying with us. We greatly appreciate your feedback.
8/10 Good
Sushil
Business traveller
9 Dec 2023
Ok
Sushil
Stayed 1 night in Dec 2023
Response from Islaine on 14 Dec 2023
Dear Sushil,Thank you for staying with us. We greatly appreciate your feedback!
I hate to have to even take one star away because if it hadn't been for the poor mattress conditions, it would have been an absolutely perfect visit. I hope they will take stock of the mattresses in their guest rooms and replace the ones that are broken down. I would definitely like this to be a place that I can turn to again and again for myself and for out of town visitors.
Clean, quiet, friendly staff, great breakfast. Good area to stay in, parking was nice. Near highway but you can't hear it, great hotel.
Katerina
Stayed 3 nights in Oct 2023
Response from Islaine on 7 Dec 2023
Dear Katerina,Thank you for staying with us. We greatly appreciate your feedback. We are more than pleased with your experience at our hotel. We hope if your travels ever bring you back to Long Island, you'll choose to stay with us again.We hope you have a wonderful day!
super clean and comfortable and really appreciate a nice tub and plenty of hot water
robert
Stayed 1 night in Dec 2023
Response from Islaine on 5 Dec 2023
Dear Robert,Thank you for staying with us. We greatly appreciate your feedback. We are pleased to know that you enjoyed your stay. Have an amazing rest of your week!