2 outdoor pools, pool umbrellas
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Reviews of Hotel Club Royal Saly - All Inclusive

3 out of 5
Hotel Club Royal Saly - All Inclusive
Rue Principale Saly Portudal, Saly, Mbour

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 238 reviews" "
Rating 8 - Good. 102 out of 238 reviews" "
Rating 6 - Okay. 34 out of 238 reviews" "
Rating 4 - Poor. 11 out of 238 reviews" "
Rating 2 - Terrible. 13 out of 238 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Aug 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities
This is a nice hotel if you are looking for all inclusive. It is quiet, lots of things to do, and beautiful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice
Stayed 7 nights in Mar 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option. Quite a sprawling area. Decent swimming pool and bar next to the beach. Rooms are a decent size. Food is all inclusive with unlimited buffets. Quiet. Restaurants, cafes and money exchange all near.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2022

4/10 Poor

Mamadou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous as always
This was our third visit and we will surely return again
Stayed 3 nights in Dec 2022

6/10 Okay

Nestor

Disliked: Amenities, property conditions & facilities
Checked in at 3pm but had to wait 45 minutes before I get a room assigned. Room assigned needs to be upgraded Not a lot of choices on the food side either for dinner and breakfast and you basically have to fight with the flies to eat breakfast
Stayed 2 nights in Aug 2022

2/10 Terrible

Youssoupha

Travelled with family
Disliked: Cleanliness, staff & service
Disappointing
Their service used to be good but lately I’ve experienced nothing but disappointment. When they’re busy they tend to focus more on particular guests and don’t pay attention to the others. The room stayed last had a strong smell of pee pee. I also had to wait for two hours after checking in to have my room cleaned.
Stayed 1 night in Jul 2022

10/10 Excellent

Elhadji

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great customer service
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Very nice place for a quick getaway. Not loud as other spots and very kid friendly.
Stayed 2 nights in Jun 2022
Response from Alpha on 19 June 2022
Thanks for this so kind review of you

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place.
Stayed 2 nights in Apr 2022
Response from Alpha on 2 May 2022
Good Thanks for your review Neil

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Saly experience
Except for the confusing entrance without any guide at the parking to the reception which is approximately 5-10 minutes walk, it was overally good stay at Royal Saly. Clean pool amd not-too-oily food.
Stayed 1 night in Apr 2022
Response from Alpha on 24 Apr 2022
Thanks for your review. Happy to know that you had a good experience amoung us. Will always be a pleasure to host you again during your next trips to Senegal.

8/10 Good

Luxman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laid back, clean, well maintained property. Right on the beach. Very good value.
Stayed 4 nights in Mar 2022
Response from Alpha on 26 Mar 2022
Thanks for your review

8/10 Good

Evelyn, Cottage Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some mosquitoes in the room
Stayed 1 night in Mar 2022
Response from Alpha on 18 Mar 2022
Thanks for your rating Evelyn. It was a pleasure to have you amoung us.

10/10 Excellent

Rechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
We like staying here on weekends. It always gives us a relaxing getaway, worry free especially if you have young kids, with the unli food and drinks.
Stayed 1 night in Feb 2022
Response from Alpha on 3 Mar 2022
Thanks Mrs Sereno. Always a peasure to have your family amoung us.

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We really enjoyed our stay at this resort. It was a pleasant stay.
Stayed 2 nights in Jan 2022
Response from Alphonse on 7 Feb 2022
Dear Sir / Madam, e thank you for choosing our hotel. We appreciate your commentaries. Best regards.

8/10 Good

Ibrahim

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Fantastic location with good amenities overall. Breakfast and lunch food is great and evening meals can be do with slight improvements.
Stayed 2 nights in Jan 2022
Response from Alphonse on 11 Jan 2022
Dear Sir, We thank you for choosing our hotel. Your commentary is well noted. Best regards.

8/10 Good

Evelyn

Stayed 1 night in Nov 2021

10/10 Excellent

Aly

Stayed 1 night in Nov 2021
Response from Alphonse on 9 Nov 2021
Bonjour, Nous vous remercions du choix porté sur le Royal Saly pour votre séjour. Nous apprécions vos commentaires. Cordialement.

6/10 Okay

PAPA

Travelled with family
Food / buffet was below average. Lots of buffet salads seem to have been recycled for days ...!
Stayed 1 night in Oct 2021
Response from Alphonse on 20 Oct 2021
Dear Sir / Madam, We thank you for choosing our hotel for your stay. We thank you also for your commentary. Best regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2021
Response from Alphonse on 19 Aug 2021
Bonjour, Nous vous remercions de votre choix porté sur le Royal Saly. Nous apprécions vos commentaires. Cordialement.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Nothing
Stayed 3 nights in Jul 2021
Response from Alphonse on 4 Aug 2021
Dear Sir / Madam, We thank yoou for choosing our hotel for your stay. We thank you also for your feed back. Best regards.

8/10 Good

Ram

Travelled with group
Liked: Staff & service
Great value for money
Certainly excellent value , and very friendly staff. Some of our rooms had issues, but they were attended to.
Stayed 3 nights in Jun 2021
Response from Alphonse on 30 June 2021
Dear Sir / Madam, we thank you for choosing our hotel. We appreciate your feed back. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Alphonse on 17 May 2021
Bonjour, Nous vous remercions d'avoir choisi le Royal Saly. Nous apprécions vos commentaires. Cordialement.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Beachfront property with tons of amenities, you will always find something to do to have fun. Food was good as well. The staff were very responsive and customer oriented. However, the property is a bit old and needs some renovation.
Stayed 1 night in Apr 2021
Response from Alphonse on 13 Apr 2021
Dear SIR/Madam we thank you and appreciate your commentary BEST REGARDS

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Meals and drinks were very poor Need to train service staff
Stayed 1 night in Apr 2021
Response from Alphonse on 13 Apr 2021
Dear SIR/Madam we thank you for thosing our Hotel for your stay. we have noted your commentory and thank you also for your fiid back. BEST REGARDS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2021

4/10 Poor

Youssou

Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible service
The communication was poor. Two nights of stay without room service. The room was dirty the entire time. When I tell them at check out, they asked me if I had left the keys at the front desk. I told no one said to me to leave the keys at the front desk in order for my room to be cleaned.
Stayed 2 nights in Oct 2020
Response from Alphonse on 28 Oct 2020
Dear Sir, We thank you first for choosing our hotel for your stay. Also, we thank you for the feeb back beacuse it allow us to make improvements in our services. We are sorry for the incovenience et assure you that we will avoid such situation next time for all the guests. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Alphonse on 6 Mar 2020
Bonjour, Nous vous remercions d'avoir choisi le Royal Saly. Nous vous apprécions vos commentaires. Cordialement

8/10 Good

Sharon, Gambia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff need proper training in Customer Care and need to give correct information in their email replies to Expedia
Stayed 4 nights in Feb 2020
Response from Alphonse on 26 Feb 2020
Dear Sir, We thank you for choosing our hotel for your stay. We have noted your commentary and assure that improvement will be done. Best regards

8/10 Good

Babacar, Dakar Sénégal

Liked: Cleanliness, staff & service
Quietness And vegetation. But long distance from parking erea And reception desk.
Stayed 3 nights in Feb 2020
Response from Alphonse on 13 Feb 2020
Dear Sir / Madam We thank you for choosing our hotel. Your remarks are well noted. Best regards

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is set in magnificent gardens with a great diversity of trees, shrubs and plants including some enormous Baobab trees. The women who clean the rooms do a fantastic job. Our room was cleaned immaculately each day. All the facilities described in the website are there and work well. My main problem is that they allow smoking in the bar area despite notices all around saying its not permitted. Once I went to the bar and asked if its ok to smoke there - they said "sure its ok. Why not?" I wonder why they bothered putting up the signs? So if you don't want to have to breathe in the smoke of others go elsewhere for that evening libation. There's a good place just north of the hotel.
Stayed 4 nights in Jan 2020
Response from Alphonse on 15 Jan 2020
Dear SIr / Madam, We thank you first for choosing our hotel. We appreciate your commentary. We will be more regarding for thee notices. Best regards.

8/10 Good

Baba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Alphonse on 13 Jan 2020
Bonjour, Nous vous remercions d'avoir choisi notre hôtel. Nous apprécions nos commentaires. Cordialement.

8/10 Good

Mourad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I spend one night with my family. Overall it was a good stay. The location, the design and the environment. The staff and animators are friendly. I was not satisfied only when my daughter was prevented from swimming in the pool with her Muslim swimsuit. Although the food for lunch and dinner was quite acceptable and diverse to some extent, the breakfast was not and can be improved.
Stayed 1 night in Dec 2019
Response from Alphonse on 7 Jan 2020
Dear Sir / Madam, We thank you a lot for choosing our hotel. We have noted your commentary and inform you that we have things forbiden in our hotel. Best regards.

8/10 Good

Johan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The all inclusive hotel is good value for money. Internet is not perfect but acceptabke. The food is wuite good. The pool is fine. The bar is nice with many options.
Stayed 3 nights in Nov 2019
Response from Alphonse on 24 Nov 2019
Dear Sir / Madam, We thank you a lot for choosing our hotel. We have notedyour commentary. Best regards. A

8/10 Good

Johan

Stayed 2 nights in Nov 2019

8/10 Good

Rechelle

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Alphonse on 21 Nov 2019
Nous vous remercions d'avoir choisi le Royal Saly. Nous apprécions vos commentaires. Cordialement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Alphonse on 21 Nov 2019
Bonjour, Nous vous remercions d'avoir choisi le Roya Saly et de vos commentaires. Cordialement.

2/10 Terrible

Travel, Columbus, Ohio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are horrible, lucky of routine maintenance; the a/c was licking. The only good thing about that facility is the restaurant
Stayed 4 nights in Aug 2019
Response from Alphonse on 12 Aug 2019
Dear Sir / Madam, We thank you for choosing our hotel to spend your stay. We thank you also for your feed back which is important because it allow us to improve our service in order to satisfy ours guests. Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Junior suite was a very big two story duplex unit. With all inclusive rates and right next to the ocean on the beach and very polite staff, this is a great bargain at ~60 USD per night.
Stayed 1 night in Jul 2019

2/10 Terrible

Waly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hate it all but staffs were vey nice. I ended up leaving early
Stayed 4 nights in Jun 2019
Response from Alphonse on 3 July 2019
Dear Sir, We thank you for chosing our hotel. Please can be more clear in order to allow us to understand your commentary. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Alpha on 10 May 2019
Thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean place, enough space, nice n clean pool, beach. But the customer service is kider weak. Good food and drinks. Nice environments
Stayed 1 night in Feb 2019
Response from Alpha on 20 Feb 2019
Thank for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was by far one of the best all inclusive stays I’ve ever had, and this is coming from someone who has stayed at multiple all-inclusive resorts in the Caribbean; particularly in Jamaica (which is known as having the best hospitality). The service was amazing, the food was excellent, there were plenty of activities to do in and around the reason.
Stayed 2 nights in Jan 2019
Response from Alpha on 28 Jan 2019
Thanks for your kind comment.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Alpha on 21 Jan 2019
Thanks for your comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Royal Saly is sensational. Everyone is extremely personable and responsive. Even though two of our guests could only speak english and most of the staff spoke little to no english, we were able to connect with the staff and feel like part of the family. The hotel is an excellent value for the price. Cannot rate this hotel highly enough
Stayed 4 nights in Dec 2018
Response from Alpha on 17 Jan 2019
Thanks for your kind comment dear guest

10/10 Excellent

Carly, Dakar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and very friendly staff! We had a great experience and will definitely be back!
Stayed 5 nights in Oct 2018
Response from Alpha on 31 Oct 2018
Thanks for your comment sir. It was a pleasure to have you among us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Alpha on 14 Oct 2018
Thanks