Suite, 1 King bed, Ocean View
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Reviews of Coral Island Hotel

3.5 out of 5
Coral Island Hotel
Avenida del Mar #1234, Zona Costera, Mazatlán, SIN

Reviews

8.0

Very good

Rating 10 - Excellent. 292 out of 821 reviews" "
Rating 8 - Good. 298 out of 821 reviews" "
Rating 6 - Okay. 134 out of 821 reviews" "
Rating 4 - Poor. 61 out of 821 reviews" "
Rating 2 - Terrible. 36 out of 821 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam, yorba linda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was invited to this property and the rooms are clean. The service was good. They have the restaurant adjacent to the hotel and the food was very good.
Stayed 2 nights in Apr 2024
Response from Coral Island Hotel on 10 Apr 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The phone in the room didn't work and when I reported it no one was sent to check or fix issue but other than that I thought it was a great Hotel
Stayed 1 night in Mar 2024
Response from Coral Island Hotel on 30 Mar 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

Marco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Coral Island Hotel on 13 Mar 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th visit here. It is our Pit Stop on our way down and back to Rincon de Guayabitos. Dog Friendly. Beach across the street. I had an issue in December here as they did not have my reservation even thought it was paid in advance thru Expedia with Cc Not happy but the professionalism of Maria certainly made the difference of coming back here. Maria checked us in again on our return trip 3/11. She assisted us with several request. As long as she is here we will continue to return. Thank You Maria👍😎
Stayed 1 night in Mar 2024
Response from Coral Island Hotel on 13 Mar 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

Marco

Travelled with family
Disliked: Staff & service
Property staff very unprofessional and the lady at front desk very rude. It seems like she’s in a hurry and you’re supposed to read her mind.
Stayed 5 nights in Feb 2024
Response from Coral Island Hotel on 13 Feb 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

10/10 Excellent

Saida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coral Island Hotel on 7 Feb 2024
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

6/10 Okay

Laura, Aptos

Liked: Staff & service, property conditions & facilities
This is our second time staying at Coral Island Hotel. We chose to stay there this time brcause of our previous experience with them. I was surprised to find out the restaurant only offers breakfast and not dinner anymore, which changed our plan a bit but we were able to walk the Malecon and find something to eat. My one and only disappointment was fiding roaches in our room. I am allergic to them and this was a major disappointment when we found a few in the bathroom and two more in the room.
Stayed 1 night in Jan 2024
Response from Coral Island Hotel on 13 Feb 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

Joaquin

Travelled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Coral Island Hotel on 7 Feb 2024
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

4/10 Poor

Rene

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this hotel
Stayed 3 nights in Dec 2023
Response from Coral Island Hotel on 13 Feb 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

4/10 Poor

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Coral Island Hotel on 7 Feb 2024
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Coral Island Hotel on 9 Jan 2024
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

10/10 Excellent

Francisco Javier Lopez

Stayed 4 nights in Nov 2023
Response from Coral Island Hotel on 9 Jan 2024
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

10/10 Excellent

gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent location, no problems during check in/out
Stayed 7 nights in Nov 2023
Response from Coral Island Hotel on 13 Feb 2024
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Coral Island Hotel on 15 Nov 2023
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

10/10 Excellent

Jesus Selene

Stayed 3 nights in Sep 2023
Response from Coral Island Hotel on 19 Sept 2023
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Coral Island Hotel on 13 Sept 2023
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maza vacay
Very nice mini vacation. Enjoyed it very much. Will be back soon
Stayed 2 nights in Sep 2023
Response from Coral Island Hotel on 6 Sept 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

4/10 Poor

Jana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
The room was not clean at all. The floors were dirty, the bathroom had hair all over it. The shower didn't have hot water and the drain was clogged. Bed was not comfortable at all. Room was super basic.
Stayed 1 night in Aug 2023
Response from Coral Island Hotel on 29 Aug 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean view
Stayed 2 nights in Aug 2023
Response from Coral Island Hotel on 29 Aug 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

4/10 Poor

Marcos Jashiel

Disliked: Property conditions & facilities
We had no wifi in our room then asked for the solution and they just told me to connecting to any others room wifi. Not right
Stayed 2 nights in Aug 2023
Response from Coral Island Hotel on 29 Aug 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

Ariadna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Tiene buena vista y está frente al malecón
Stayed 3 nights in Jul 2023
Response from Coral Island Hotel on 3 Aug 2023
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece. Cordialmente Coral Island

6/10 Okay

Pamela Estefania

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Long time for check in
Stayed 1 night in Jul 2023
Response from Coral Island Hotel on 29 Aug 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

6/10 Okay

Zachary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The check-in took an hour even though we paid in advance through Expedia which made us miss the sunset. The phone in our room didn’t work (the cable was cut) so I had to come back to the reception to ask for the wifi password. But there is no password!! So not very safe to use. Also had to come back to the reception to ask for a parking pass even though we asked for one earlier. There was a lethargic raccoon next to the reception. The elevators were halfway working.
Stayed 1 night in Jun 2023
Response from Coral Island Hotel on 29 June 2023
Thank you for answering our online survey. Your comments are very important, and help us improve in our areas of opportunity and this be able to provide you with the service and quality that you and your family deserve. Sincerely Coral Island

8/10 Good

Albert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you just want somewhere to stay the night.
Stayed 1 night in May 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

carol

Travelled with partner, Travelled with group
Liked: Cleanliness
Good location between old town and Golden zone On Bus route and lots of taxi’s Good breakfast every day Not enough water for drinking, sometimes 1 little bottle for 2 people and not even every day.
Stayed 1 night in Jan 2023
Response from HOTEL CORAL ISLAND on 2 Feb 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

8/10 Good

Maria, Reno

Stayed 1 night in Dec 2022

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Elvia, Fullerton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Last time I stayed here was in 2013, it was decent. This time it overall it was just bad and will not stay again, beds were awful and not comfortable at all and blankets are cheap. Customer service is bad, the lady that checked me in was rude. Also went in for their breakfast buffet at the hotels restaurant and it did Not look appetizing at all. Ended up Going to el Panama restaurant which I highly recommend.
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 1 night stay
Check in was easy. Pet friendly service was easy. They gave us a room with a slightly bigger entry because we had pets. It was a little difficult seeing the entrance to go down to parking garage but other than that everything was a breeze. Nice clean good size rooms. Beds were ok.
Stayed 1 night in Dec 2022
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Marco, Puebla

Business traveller
Disliked: Amenities, property conditions & facilities
Elevator was broken
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Elizabeth, Elk Grove

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come here again. The staff was nice . It was pet friendly, everything was close by and the pool arrive was good .
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to sleep then go run around the town!
Hotel was in a great area to walk the malecon and go to nearby convience stores. It also is close to the aquarium and baseball stadium. Everything we wanted to do was a $5 uber ride away.
Stayed 5 nights in Dec 2022
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

CESAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel, next to the beach. The included breakfast was ok, not great but ok. Staff at the restaurant could be friendlier.
Stayed 1 night in Nov 2022
Response from HOTEL CORAL ISLAND on 3 Jan 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jesus

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and a nice place !
Stayed 3 nights in Oct 2022
Response from HOTEL CORAL ISLAND on 31 Oct 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jeff

Stayed 6 nights in Oct 2022

6/10 Okay

Maria

Stayed 2 nights in Sep 2022

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal. Habitaciones limpias, aunque les falta una trapeadita al piso.
Stayed 2 nights in Aug 2022
Response from Coral Island Hotel on 5 Sept 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

James

Stayed 4 nights in Aug 2022

6/10 Okay

Luis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old & Dingy
Hotel is a good place to lay your head. If you’re looking for vacation spot, this is not the place. It’s old, dingy and tired. Bedding is very basic with stiff sheets.
Stayed 2 nights in Aug 2022
Response from Coral Island Hotel on 15 Aug 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

10/10 Excellent

Joanne

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed out 1 night stay at Coral Island. The room was very comfortable and quiet with a nice view of the sea. Easy walking to the beach and various restaurants along the malecon.
Stayed 1 night in Jul 2022
Response from Coral Island Hotel on 10 Aug 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

8/10 Good

Alison

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Ramon

Travelled with group
Liked: Staff & service
Hotel is ok for the price and a short stay.
Stayed 1 night in Jul 2022
Response from Coral Island Hotel on 4 July 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

6/10 Okay

Leopoldo

Travelled with family and small children
Disliked: Staff & service, amenities
Pool needed more maintenance, rooms were ok but, since we stayed on the sixth floor, the water ran out continuously
Stayed 2 nights in Jun 2022
Response from Coral Island Hotel on 22 June 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area right in front of the beach. Rooms were basic and simple but pretty clean. The only thing I didn’t like was the breakfast buffet. The food did not taste good at all..
Stayed 1 night in May 2022
Response from Coral Island Hotel on 22 June 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

8/10 Good

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel for the price and location was ok . The area overall lots of construction all around.
Stayed 5 nights in Mar 2022
Response from Cordially Coral Island on 4 Apr 2022
Thank you for answering our online survey. Your comments are very important, and help us to improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Coral Island Hotel on 4 Apr 2022
Gracias por responder nuestra encuesta en línea. Sus comentarios son muy importantes ,y nos ayudan a mejorar en nuestras áreas de oportunidad y así poder brindarle el servicio y calidad que usted y su familia merece.

4/10 Poor

Edith

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not as pictured. Needs an upgrade, noisy, and you can't take alcohol to the pool.
Stayed 3 nights in Mar 2022
Response from Cordially Coral Island on 24 Mar 2022
Thank you for answering our online survey. Your feedback is very important, and helps us to improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve.

2/10 Terrible

Abraham

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Far from description, the gym was closed and restaurant was not clean
Stayed 1 night in Mar 2022
Response from Coral Island Hotel on 24 Mar 2022
Thank you for answering our online survey. Your feedback is very important, and helps us to improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve.

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I enjoyed the hot tub in our suite. Right in front of the hotel Malecon
Stayed 4 nights in Jan 2022
Response from Cordially Coral Island on 11 Feb 2022
Thank you for answering our online survey. Your feedback is very important, and helps us to improve in our areas of opportunity and thus be able to provide you with the service and quality that you and your family deserve.