2 outdoor pools
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Reviews of Bambu Resort

3 out of 5
Bambu Resort
Km. 159.5, Circunvalacion Mazatenango, Mazatenango, Suchitepequez

Reviews

7.0

Good

Rating 10 - Excellent. 22 out of 63 reviews" "
Rating 8 - Good. 13 out of 63 reviews" "
Rating 6 - Okay. 13 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 13 out of 63 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Very well priced. Excellent food in the restaurant. Courteous staff.
Stayed 3 nights in Apr 2024

6/10 Okay

Angie Paola

Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2024

2/10 Terrible

javier

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worse hotel not worth coming here I only came here for playground and pool and was not working playground and the pool was black floor they say they was doing maintenance and blah blah was not a single chemical at the pool floor was like a never seen before black dirty don’t bring your here cause you will be disappointed is a hotel just to stay and sleep and leave. I won’t recommend it and I will never stay here again .

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe place
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
all is fine
Stayed 1 night in Feb 2024

8/10 Good

scott

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 1 night in Dec 2023

2/10 Terrible

Moira

Stayed 2 nights in Apr 2023

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has added a building that is extremely modern and clean. This is our second stay at this hotel. The food at the restaurant is good.
Stayed 1 night in Apr 2023

8/10 Good

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

2/10 Terrible

Ashley

Stayed 2 nights in Aug 2022

10/10 Excellent

Mary Jo

Stayed 5 nights in Aug 2022

8/10 Good

Caroline, Guatemala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and helpful. They don’t sell alcoholic beverages
Stayed 1 night in Jul 2022

2/10 Terrible

Cesar

Stayed 4 nights in Feb 2022

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 14 nights in Jan 2022
Response from BambuResort on 1 Feb 2022
Es un gusto poder servirle de la mejor manera, llenando sus expectativas como lo somo en Bambú Resort .

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bad odor n the room and a lot insects too and I had an emergency and I wanted to cancel my 2 day I was going to stayed thr but they make a big deal and I didn’t got a refund back
Stayed 2 nights in May 2021

6/10 Okay

Douglas, Guatemala

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
If there's an option I'll take that!
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For me it is an Ok hotel, the "resort" seems that it is a bit overstated. But is an ok hotel. The rooms are clean, the airconditioning kind of new (room 134) a well-equiped bathroom that works and a huge bed, which was very comfortable. I would invest in pillows though. Great pool if you have kids. Alcohol is not permitted in the premisses.
Stayed 1 night in Feb 2020
Response from Muchas gracias on 10 Feb 2020
Muchas gracias por el comentario, para nosotros es un gusto poder servirle. Tomaremos en cuenta la sugerencia de las almohadas. Esperamos nos visite pronto!

10/10 Excellent

Nicolasa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the water slide; our son spent hours on it. The beds were very comfortable. Our second floor room had nice view of the gardens. Parking was close and convenient. Check in and out were very fast. Great hotel for the price.
Stayed 2 nights in Nov 2019
Response from . on 18 Dec 2019
Agradecemos su estadía esperamos vuelva a visitarnos pronto.

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from . on 21 Nov 2019
Nos gustaría saber conocer sus comentarios acerca de su estadia.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from . on 11 July 2019
Gracias por su preferencia. Estamos para servirle.

6/10 Okay

Jorge

The weather was good, but these room doesn’t have radio, even the pillows are looks old, and the towels, too. One more thing, the people that were working in the restaurant weren’t friendly.
Stayed 1 night in May 2019
Response from . on 11 July 2019
Gracias por el comentario trabajaremos en ello para que su próxima visita pueda ser más agradable. Le rogamos nos disculpe por el problema con las toallas y nos agrada comentarle que ya realizamos el cambio .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Jose Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, wrong rooms!
Nice hotel, great staff. Didn't have the rooms that I reserved and paid for.
Stayed 1 night in Dec 2018

10/10 Excellent

Raúl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo la parte renovada
La parte nueva del hotel, esta genial y la comida muy buena.
Stayed 1 night in Dec 2023

2/10 Terrible

Gabriel, Las Vegas

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk personel was absolutely rude. My family and I arrived before 9 pm. We called to order food. And they stopped answering prior to 10 pm. NO wine or alcohol drinks and ir was my wedding anniversary. Really horrible treatment toward guests.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Lisda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon emplacement, lieux très propres et bien entretenus. Petit bémol le service de WIFI et TV n’ont jamais fonctionné.
Stayed 1 night in Jul 2023
Response from Hotel Bambu Resort on 24 Aug 2023
Gracias por su comentario, estaremos dando prioridad a su sugerencia.

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación estuvo mejor de lo que esperaba.
Stayed 2 nights in Jul 2023
Response from Hotel Bambu Resort on 21 July 2023
¡Nos alegra que su estadia haya sido satisfactoria, esperamos que vuelva pronto!

8/10 Good

Mario

Travelled with family and small children
Buena ubicación
Stayed 1 night in Apr 2023

10/10 Excellent

Vanessa

Stayed 2 nights in Feb 2023

10/10 Excellent

Edgar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un buen hotel y bien ubicado
Stayed 1 night in Mar 2023

8/10 Good

Roberto, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mucho parqueo
Stayed 1 night in Mar 2023

8/10 Good

Lisbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Alicia

6/10 Okay

Mario

Stayed 1 night in Dec 2022

10/10 Excellent

alejandro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelwnte atencion, cuartos aseados, servicio restaurante excelente

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service, property conditions & facilities
La propiedad está muy linda en fotos , pero en la realidad se ve ya físicamente diferente quizá porq lo están arreglando , olor a basura terrible pero había mucha basura cerca quizá era de ellos o no se
Stayed 2 nights in Jul 2022

2/10 Terrible

carlos

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
HOTEL 2 ESTRELLAS
EN GENRAL LAS INSTACIONES ESTA BONITAS PERO NO HAY CORDINACION,,,, MIS RESERVAS NO LAS TENIAN,,, ME CAMBIARON DE AVITACION Y UNO TIENE COSAS QUE HACER ,,, PENDIENTES A UNA LLAMADA AVER SI TENIAMOS DONDE PODER DORMIR PARA EL DIA SIGUIENTE,,,ESO FUE UN RATO MUY DESGRADABLE...Y NO TIENE PERSONAL TODO LLEGA TARDISIMO
Stayed 2 nights in Jun 2022

2/10 Terrible

Zulmy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nada que ver cómo se ve en las fotos, las piscinas súper sucias
Stayed 1 night in Apr 2022

2/10 Terrible

Edgar Enrique Mazariegos

Stayed 1 night in Dec 2021

2/10 Terrible

ricardo

Stayed 1 night in Dec 2021

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Eddy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue fatal porque no me quisieron dar factura, pues en la app me cobraron $68 y ellos menos entonces dijieron que expedía me había cobrado de más y por eso no me daban factura, la habitación estaba sucia pedí que la limpiaran y nadie llego, el gerente un grosero y me atendió de manera abusiva y grosera
Stayed 1 night in Jun 2021

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Julio

Liked: Cleanliness, staff & service, room comfort
El aire acondicionado no trabajaba muy bien, no enfriaba a su totalidad, el remoto del tele tenia las baterias muy debiles y no se podia controlar, dicen que hay recepcion de 24 horas pero salimos a la 4 de la mañana y no habia nadie.
Stayed 2 nights in Feb 2021

6/10 Okay

Parvis R.

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2021

6/10 Okay

maricela

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2020