Matzendorf Holidays from AU$4,580

Room was OK. Please be aware that European plugs won’t work in this room and you’ll need a Swiss charger - the hotel only leant us one and I had to go out and buy another. The front desk staff weren’t that friendly to be honest but also weren’t rude, so it’s fine. They had free tea at reception which was nice for my mum but would be ideal to have this in the rooms to save the trip downstairs in the mornings. The location is fantastic as it’s a short walk away from the station and in a lovely safe cute area. The beds were quite uncomfortable but nothing that unbearable.

The best hotel in Switzerland

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

The apartments are in a perfect place with lake access, nice dining, great ferry and bus connections which are right outside the door. Quieter than the city and provides a great way to unwind and relax and head into town when you need to. The apartment itself is very comfortable and stocked with games and books if that is of interest. Store next door provides ample options for home cooking. Don’t touch the ATM with a barge pole. Paid almost 50 usd in fees without realizing it. Last bus from town is at 9, so plan accordingly, otherwise cab can be over 100 bucks. Loved the place, would stay again.

What I liked: The property is right next to the most beautiful river. What I didn't like: 1. I had a room with mountain view, which actually meant that it's next to the train track, and the train noise woke me up every time it went by. 2. Air conditioning was supposed to be off, but it ended up running one of the nights. It's super noisy and kept me up. 3. The fridge (you can borrow one) was not cold. 4. There's no WiFi signal in the room. 5. The pillows were extremely soft and flat. 6. The hotel bar didn't have good food or wine selections. The pour was small, and price was high.