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Reviews of Awanoyu

3.5 out of 5
Awanoyu
Azumi 4181, Matsumoto, Nagano

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sze Chun Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awanoyu is among one of those onsen ryokans we love the traditional ambience. Its open air spa is exceptional in the natural serenade!!
Stayed 2 nights in Apr 2024

8/10 Good

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here because it was the only outdoor onsen we could find that had mixed gender bathing. I had the impression that it was "towel-optional" for ladies, but another female (Japanese) guest rushed over to me when I entered the bath with just a modesty towel and ushered me back to the changing room to get a proper wrap around towel. Then when I came out with it, she pointed out that it had snaps along the top to make sure the towels wouldn't reveal anything, and actually snapped my snaps herself. She was kind and motherly about it - not rude or aggressive. Still, people thinking this is towel optional should be aware of this expectation. I was not aware that there is an annex where couples can enjoy the time together. They had convenient parking and helped us with our bags. Little to no English spoken. The stay was a gift for my husband who had never been to Japan and loves seeking out wild hotsprings in the US. So, the room and the kaiseki did not disappoint. The bathing while beautiful was a little akward. And we would have preferred to have our meal in the company of others, especially since we had no idea about what we were eating. I don't think it's so difficult these days to run a menu through a translator program and print it. So, I'm glad we experienced it. It was far and above the most expensive place we stayed in Japan. For any further visits, I think we'll look for a place outdoor private baths.
Stayed 1 night in Oct 2023

8/10 Good

Ken, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and excellent dinner and breakfast.
Good value for money considering the food, room space and condition and the excellent services.The onset spa is exceptional good. We enjoy the stay so much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service! A very traditiona Japanese experience that everyone should have. Location was superb. We were in the mountains surrounded by snow in April!

10/10 Excellent

Eri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
本当に良い温泉でした。混浴も付けるものがあったので気にすることなく安心して温泉を楽しめました。温泉に入りながら星空が見えてすごくステキな時間を過ごせました。また行きたいです。
Stayed 1 night in Nov 2023

8/10 Good

Ka Wai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spa
Traditional culture. Relaxing and quiet stay. Nice spa. Good service.
Stayed 1 night in Oct 2023

10/10 Excellent

wing ki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
由入住一刻已經超貼心，行李箱會清潔😩先送到房，安排在房間坐下飲茶再慢慢講解酒店，男女混浴溫泉很特別很大，女仕會有特別安排不用擔心走光，食物有水準很好吃，員工很貼心又細心，住宿經驗超好，遇上紅葉季節非常美麗
Stayed 1 night in Oct 2023

8/10 Good

Miy

Stayed 1 night in Aug 2023

10/10 Excellent

けいこ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
お風呂や料理が予想以上に素晴らしく、女将さんの心遣いや従業員の方々の対応も落ち着いていて安心してくつろげました
Stayed 1 night in Jun 2023

10/10 Excellent

Chi Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天白骨溫泉沒得輸！
地點在山上 如不是自駕會比較麻煩 但旅館露天風呂真的太好 很舒服很relax! 只是露天的溫泉水可以再熱一點就更加好！一泊二食 食物不錯 不過餐廳抽風好像不是太好 油煙味很重！總括來說 是一間很值的再來的白骨溫泉旅館！
買手信
Stayed 1 night in Apr 2023

10/10 Excellent

MIKIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
接客、お風呂、お料理と 全て良かったです。
Stayed 1 night in Aug 2022

8/10 Good

MITSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

KEISUKE

Stayed 1 night in Jul 2022

10/10 Excellent

masahiko

Stayed 1 night in Mar 2022

10/10 Excellent

Mai

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

ABE

Stayed 1 night in Dec 2021

8/10 Good

KIMIKO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
到着が遅くなりましたが、快く迎えてくれて嬉しかったです。 お部屋もキレイで広くて良かったですが、お風呂にドライヤーが無くてびっくりしました。旅館の人に聞くと、コロナ対策で何も置いていないとのことでした。 お風呂に入る前に気づいたので良かったですが、先に教えて欲しかったです。 お部屋にティッシュが無いのも残念でした。 帰りに上高地の行き方を聞くと、とても丁寧に教えてくださり、大変助かりました。
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
有名だけど。。。
何度も日帰り入浴で訪れていた有名な混浴の露天風呂は広くて気持ち良いです。滞在して良かったのは、時間に縛られずに入れること。 食事は美味しくありません。 また、建物も古めであまり綺麗とは言い難いです。 強気の価格設定で、ぶっちゃけ宿泊はオススメしません。 白骨温泉には他にも良いお宿があります。 日帰り入浴を数回経験するくらいで十分です。
Stayed 1 night in Feb 2021

8/10 Good

HIDEO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Mie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

SONODA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯は最高
露天風呂も内湯も非常に良い。 やや、割高感は否めない。
Stayed 1 night in Mar 2019

8/10 Good

SIU FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especially the meal provided were excellent !!!
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

My family and I were disappointed their service. We went their around 10 years ago and expected just little bit too much,but unfortunately their service was not proper toward their price. Especially their quickness of service was not good. Of course their hot spa itself was sufficient for be satisfied with us. We strongly hope that their service will become better ASAP.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

YOSHIYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくりと過ごすのにいい旅館
家族3人で滞在。険しい山道を登り切った所にある緑に囲まれた温泉宿。白濁した温泉は湯温は低いですが、長湯をすると後からじんわりと体の中から温まります。しばらくは体全体が硫黄臭くなりますが。かけ湯の音しか聞こえない中での家族3人での露天風呂（混浴）は、良い時を過ごせました。食事は量も十分過ぎるほどで、美味しいながらも苦しくなりました(笑) できれば2泊して、ゆっくりと温泉を楽しみたかったです。
Stayed 1 night in Sep 2018

10/10 Excellent

So

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切的服務
很好的體驗及美味的食物。不過唔近上高地。 溫泉很舒適，員工非常親切，為今次的日本之旅帶來美好的回憶～
Stayed 1 night in Apr 2018

10/10 Excellent

Wing Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然比較偏遠，但是值得的，真正享受戶外溫泉，在飄雪下享受溫泉，水溫適中不太熱，服務態度一流，正宗日本傳統
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂に向かう通路の．．．
露天風呂に向かう通路に敷いてあるマットがしばらく取り換えられていなかったためか、びっしょりと濡れ、とても冷たかった。24時間入浴可能なので頻繁に取り換えることは難しいと思いますので、水はけの良い素材のマットに交換されれば非常に良くなると思います。 それ以外に関しては、料理もサービスも、もちろん温泉自体もとても素晴らしく、非常に満足しました。
Stayed 1 night in Oct 2017