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Matsue Universalhotel

3.0 star property
Travelers appreciate the essential comforts at this practical hotel: hearty breakfast options, convenient laundry facilities, and reliable WiFi access

Choose dates to view prices

Matsue Universalhotel makes travel easier with essentials like a breakfast buffet to start your day. Enjoy meals at the on-site restaurant and get help anytime from the 24-hour front desk. Stay connected with public area WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is AU$59
31 May - 1 June
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Frequently asked questions

Is Matsue Universalhotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Matsue Universalhotel ?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Matsue Universalhotel on 31 May 2026 start from AU$59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Matsue Universalhotel ?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Matsue Universalhotel ?

Checkout is at 10:00 AM.

Where is Matsue Universalhotel located?

Situated in Matsue, this hotel is within a 10-minute walk of Mefu Shrine, Shirakata Tenman-gu Shrine and Ryusyouji Temple. Shimane Prefectural Art Museum and Shimane Art Museum are also within 15 minutes. Matsue Station is 7 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

5.8

Cleanliness

6.0

Amenities

7.4

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 82 out of 465 reviews
Rating 8 - Good. 141 out of 465 reviews
Rating 6 - Okay. 153 out of 465 reviews
Rating 4 - Poor. 55 out of 465 reviews
Rating 2 - Terrible. 34 out of 465 reviews

Reviews

Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Justin

Liked: Cleanliness, staff & service, room comfort
It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Duke

Liked: Amenities, property conditions & facilities
Could be cleaner a bit but it was fine
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mohammadreza

Liked: Cleanliness, staff & service, amenities
I stayed for one week. The stuff are friendly eventhough they can not speak English (most of them). The is free ticket for breakfast and dinner which I enjoyed.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Yasuyuki

It is so so
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Yuji

Disliked: Cleanliness, staff & service, property conditions & facilities
low cost but ….
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

miho

Liked: Cleanliness, staff & service, amenities
This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

清二

Disliked: Cleanliness, amenities, property conditions & facilities
フロント、食事室の照明器具等　点いてない？ UBのカーテンの取り付けが(身体にピッタリつく)悪い？洗えない。 受付女性スタッフは良い、朝方の男性スタッフは悪い。 内装は悪い。
Stayed 1 night in May 2026
Verified

4/10 Poor

Kota

Disliked: Cleanliness, amenities, property conditions & facilities
製氷機欲しいです 壁紙の剥がれを直してください シャワーカーテンのカビを落としてください
Stayed 5 nights in May 2026
Verified

6/10 Okay

Yoshiaki

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
一泊2食付きでこの料金は安く、料理も美味しい しかし客室、設備は古いので割切りが必要。 駅の南口1分の立地なのは高評価
Stayed 1 night in May 2026
Verified

4/10 Poor

知己

Disliked: Amenities, property conditions & facilities
松江駅が歩いてすぐのところにあり、ちょっとした時間でもお土産探しが出来ました。 ネットの部屋の写真ではソファーとダブルベッドがありましたが、実際はソファーは除かれ部屋がガランとしてました。お風呂も大浴場が使用できなくて残念でした。翌朝の朝食前後はエレベーターが混雑してなかなか乗ることができませんでした。非常階段を使う方が早いです。 今回は遠征の宿として利用しましたが、次回は大浴場も復旧して、部屋もソファーがある中で泊まりたいです。
Stayed 1 night in May 2026
Verified

10/10 Excellent

近藤

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古いけど清潔感があり良かった。
Stayed 1 night in May 2026
Verified

10/10 Excellent

敬

Liked: Cleanliness, staff & service
朝食が無料　夕食も無料　部屋は少し古いがこの料金で十分満足
Stayed 1 night in May 2026
Verified

6/10 Okay

TAKAHIRO

Disliked: Cleanliness, amenities, property conditions & facilities
朝食は今どきのビジネスホテルのように渋滞することもなく、ゆったりと過ごす事が出来ました。清潔さは決して満足できるレベルでは無いですが、立地も良いですしコスパを優先する方は十分満足できるホテルだと思います。一人旅向き。
Stayed 1 night in May 2026
Verified

8/10 Good

政巳

Liked: Staff & service, amenities
Disliked: Cleanliness
コスパが良く
Stayed 1 night in May 2026
Verified

8/10 Good

政巳

Liked: Staff & service
Disliked: Cleanliness
コスパが良くスタッフの方々の対応も良かった
Stayed 1 night in Apr 2026
Verified

6/10 Okay

MIKI

Liked: Staff & service
今回はGW前だったので、朝食それと夕食が無料でした。 値段にびっくりしていたのに、食事付で最高でした。夕食は食べませんでしたがスタッフが教えてくれた近くの居酒屋「雅」ここは美味しかったです。 また、行きたいです。
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Takeo

Disliked: Cleanliness, property conditions & facilities
価格相応。飾らない旅の宿泊利用なら、コスパ◎です。
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新鮮でした！
Stayed 1 night in Apr 2026
Verified

8/10 Good

正浩

Liked: Staff & service
Disliked: Property conditions & facilities
大浴場を行なっていないのは残念でしたが、立地条件、食事、値段、全てにおいて満足です。
Stayed 1 night in Apr 2026
Verified

4/10 Poor

KAZUTOSHI

Disliked: Cleanliness, amenities, property conditions & facilities
宿泊費相当の施設、サービスでした。
Stayed 2 nights in Apr 2026
Verified

8/10 Good

YOSHIMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食、朝食付きはよかった。
Stayed 1 night in Apr 2026
Verified

8/10 Good

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
駅近で交通の便が良かった。
Stayed 1 night in Apr 2026