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SureStay by Best Western Massena

2.0 star property
Hotel with free breakfast, in the vicinity of Harte Haven Shopping Center

Choose dates to view prices

Photo gallery for SureStay by Best Western Massena

33-inch flat-screen TV with cable channels, TV
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Living area
Desk, laptop workspace, iron/ironing board, free WiFi
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Living area
Free self-parking
The Econo Lodge Massena Hwy 37 combines comfort with convenience. Guests can unwind on the quiet terrace or tackle projects in the well-equipped business center. Each room includes WiFi access, while safe parking and round-the-clock front desk service ensure a hassle-free stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AU$180
includes taxes & fees
5 Oct - 6 Oct

Room options

Check availability for these dates

Tonight

Sept 26 - Sept 27
Check availability for tonight Sept 26 - Sept 27

Tomorrow

Sept 27 - Sept 28
Check availability for tomorrow Sept 27 - Sept 28
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Designer toiletries
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
15054 State Highway 37, Massena, NY, 13662

What's nearby

  • Timequest Mini Golf - 5 min drive - 5.9 km
  • Massena Town Beach - 6 min drive - 4.8 km
  • Harte Haven Shopping Center - 6 min drive - 6.2 km
  • Eisenhower Locks - 13 min drive - 14.6 km
  • Upper Canada Village - 58 min drive - 68.0 km

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Morley's​ American Grill - ‬5 min drive
  • ‪Dairy Queen - ‬5 min drive

About this property

SureStay by Best Western Massena

Hotel near Harte Haven Shopping Center
SureStay by Best Western Massena provides amenities, such as free breakfast and a terrace. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Motorhome/coach/lorry parking, a round-trip airport shuttle (surcharge) and a nature reserve
  • A 24-hour front desk, barbecues and a vending machine
Room features
All guest rooms at SureStay by Best Western Massena include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and desk chairs.
More conveniences in all rooms include:
  • Designer toiletries, shower/bath combinations and hairdryers
  • 33-inch flat-screen TVs with cable channels
  • Fridges, microwaves and coffee/tea makers

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7.8 out of 10, Good, 870 reviews
The price is AU$168
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a nature reserve
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (94 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30.00, per pet, per day, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have any lifts

Property is also known as

Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena

Frequently asked questions

Is SureStay by Best Western Massena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 30.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay by Best Western Massena?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on 5 Oct 2025 start from AU$179.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay by Best Western Massena?

Self-parking is free at this property.

What time is check-in at SureStay by Best Western Massena?

Check-in start time: 3 PM; check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay by Best Western Massena?

Checkout is at 11 AM.

Does SureStay by Best Western Massena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 20 per person applies.

Where is SureStay by Best Western Massena located?

Situated in Massena, this hotel is 3.2 mi (5.1 km) from Harte Haven Shopping Center and 9.7 mi (15.6 km) from Robert Moses State Park - Thousand Islands.

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Reviews

SureStay by Best Western Massena Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

8.0

Staff & service

7.0

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 130 out of 473 reviews
Rating 8 - Good. 183 out of 473 reviews
Rating 6 - Okay. 91 out of 473 reviews
Rating 4 - Poor. 43 out of 473 reviews
Rating 2 - Terrible. 26 out of 473 reviews

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Melissia

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Stayed 3 nights in Jul 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant
Stayed 2 nights in Oct 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Stayed 1 night in Apr 2024

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Stayed 2 nights in Jul 2024

6/10 Okay

Vicci

Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean ,,,,, bel endroit juste un peu a l’écart mais sir le long de la routes , donc pas de détour. Sauf pour soupers.
Stayed 1 night in Aug 2024

10/10 Excellent

Filfred

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has always been very polite and professional with me during my stays here. The property is also kept very clean. Whenever I come into Massena area, this my first and only choice to stay at with my family… *****
Stayed 3 nights in Mar 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was nice
Stayed 1 night in Sep 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND FRIENDLY
Stayed 1 night in Jul 2023

8/10 Good

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the bigger bar fridge and microwave
Stayed 1 night in Nov 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Staff was great, beds and pillows were comfortable, AC was not noisy, bathroom was clean, water was hot with good pressure. The decor was the only thing that was below my standards.

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Stayed 1 night in May 2024

8/10 Good

Susie

Liked: Amenities, property conditions & facilities
Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.
Stayed 2 nights in Jul 2023

2/10 Terrible

fnu

Disliked: Staff & service, property conditions & facilities
staff is very rude
Stayed 1 night in Aug 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

6/10 Okay

Kathi

Liked: Cleanliness
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Stayed 1 night in Sep 2024

4/10 Poor

Shawna

Liked: Cleanliness
Disliked: Staff & service
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Stayed 2 nights in May 2024