Hi Kevin. Thank you for choosing to stay with us! We regret any inconvenience you may have faced during your visit. Our goal is to exceed your expectations allowing you to enjoy your time at our property. It seems that we were not successful during your stay with us and for this we apologize. Your experience is of utmost importance to us, and we view it as an opportunity to learn and improve. We have looked into the heating situation and worked on the WiFi issues in this property. Also we investigated and addressed the garbage/glass issue. Your feedback is invaluable, and we would appreciate the chance to discuss it with you privately. Once again, we apologize for any inconvenience and appreciate your understanding.