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Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
5201 East End Boulevard S, Marshall, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 446 reviews" "
Rating 8 - Good. 160 out of 446 reviews" "
Rating 6 - Okay. 59 out of 446 reviews" "
Rating 4 - Poor. 25 out of 446 reviews" "
Rating 2 - Terrible. 21 out of 446 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Marcus

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

10/10 Excellent

Derrick

Stayed 1 night in Jan 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Curt

Business traveller
There were no blankets on the bed. Had to go to the desk to get one.
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast. Still have the waffles, with biscuits and gravy, eggs and the whole works.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Nice room.
Stayed 2 nights in Nov 2023

8/10 Good

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

YAISELIS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exvellent
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and bathroom. No issues at all. Friendly place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco

Stayed 1 night in Oct 2023

10/10 Excellent

jason

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

DEWAYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are awesome! Night and day staffs
Stayed 1 night in Jul 2023

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Missy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was old and not cleaned well. Upon arrival, Our room had 2 moths on the ceiling and a dead bug on the bathroom floor. The shower had a major leak in the handle that poured water out while in use. The towels were so thin and old they were scratchy. There were cracks in many places throughout, including a 1/2" gap along the top of the door that allowed bugs to crawl right in from outside. For $168/night I expected much better. The one plus was that the staff was very friendly and helpful.
Response from Pete on 4 July 2023
Thank you for staying with us. We apologize for not exceeding your expectations and for the inconvenience you faced. Hope we can have another chance to provide a better experience.

6/10 Okay

Nancyjean

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was very dark, old and depressing The bathroom area had been upgraded but there was rust all around the toilet paper holder. Mark greeted me and was very polite and helpful. From about midnight to 2am there was a lot of noise from cars, trucks and motorcycles outside my room - almost thought some drug dealing or something illicit was going on. Lots of male voices using words I didn’t want to hear.
Stayed 1 night in Jun 2023

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This day and age smokers are treated like aliens and BW is one of the few places that cater to smokers.
Stayed 1 night in May 2023

8/10 Good

Felicia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was excellent the rooms need to be updated and cleaned a bit better
Stayed 1 night in May 2023

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super easy and friendly check in. Even though the building was a little older. Everything was clean and nice and in working order.
Stayed 1 night in May 2023

4/10 Poor

Maurice

Stayed 1 night in Apr 2023
Response from Pete on 14 May 2023
Thank you for the review. We apologize for the inconvenience you faced. We hope we can have another chance to accommodate you.

10/10 Excellent

ALLEN, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Interstate.
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Ellyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Mar 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Room was clean, bed was comfortable. Very good breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Anna Beth

Stayed 1 night in Mar 2023

8/10 Good

Roger

Stayed 1 night in Feb 2023

8/10 Good

Carolyn

Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. We had some trouble booking. But I think all of that is resolved.

6/10 Okay

Corey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and Clean
Quick and easy check-in for 2 rooms. No issues. Clean and quite.
Stayed 1 night in Nov 2022

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was just fine
Stayed 1 night in Nov 2022

10/10 Excellent

Linda

Stayed 1 night in Oct 2022

8/10 Good

yawen

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Pleasant service. Really nice rooms.
Stayed 1 night in Oct 2022

2/10 Terrible

Sang

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled (smoking)
Stayed 1 night in Oct 2022
Response from FD on 9 Oct 2022
Thank you for staying with us. We sincerely apologize for any inconvenience. The reservation you made was for a smoking double room. Hope you will give us another chance to provide a better experience. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Overall good experience. Friendly staff.
Stayed 1 night in Oct 2022

10/10 Excellent

Gabriela

Stayed 2 nights in Sep 2022

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
races
stayed here several times beore. Always good. Like the good parking for a trailer, well lighted parking lot. Felt safe. Overall a very good value.
Stayed 4 nights in Sep 2022

8/10 Good

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trucks on road go by all night. Noisy road and thin walls
Stayed 1 night in Sep 2022

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was all around Awesome!
Stayed 1 night in Aug 2022

10/10 Excellent

Devin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The location met my expectations. The clerk, Mark, was super helpful and knowledgeable. Room was generally clean. Bed could have been a little softer. AC was super cold. Breakfast was great with eggs, sausage, biscuits, etc., and of course Texas waffles. Would definitely consider staying again.
Stayed 1 night in Jun 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short family trip
Check in clerk was super friendly and knowledgeable. Made sure we had everything we needed to make our stay enjoyable. Would definitely stay here again. The room was spacious and clean.
Stayed 1 night in May 2022

8/10 Good

terrence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 1 night in May 2022

6/10 Okay

Abdullah

Liked: Staff & service
Disliked: Property conditions & facilities
Like a motel
Stayed 1 night in May 2022

10/10 Excellent

Gerardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff is very friendly and always available to help and/or to answer any questions.
Stayed 3 nights in Apr 2022

8/10 Good

Gary

Stayed 2 nights in Apr 2022

8/10 Good

Wilson, Clovis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was alright...convenient and fairly comfortable but not exceptional. Breakfast was a bag of a wrapped blueberry muffin and wrapped donut with a drink.
Stayed 1 night in Apr 2022