Spa Hotels & Resorts in Marne-la-Vallee from AU$166

"Room was clean and staff friendly. Did not have breakfast"

"During my stay at the lodge, my experience was initially normal and comfortable. However, that changed significantly after a serious incident involving hotel staff. While I was asleep in my room, I was awakened to find my door open and two Disney employees attempting to bypass the door latch using a “Do Not Disturb” sign. When I confronted them, they claimed they were trying to enter to clean the room. This explanation did not align with the situation, as I was clearly inside and had not requested service. I reported the incident to management, who acknowledged the severity of what occurred and expressed concern. As a resolution, I was offered a complimentary breakfast, i was not seeking any sort of compensation. The following morning, when attempting to use the breakfast that had been offered after the attempted break in, I encountered further issues. After speaking with two managers who confirmed I was approved as it seemed they did not accredit the breakfast correctly to my room, I was then stopped by the restaurant manager, who stated he did not believe me and accused me of lying and stated i could pay or leave. Following these incidents, I no longer felt safe or respected as a guest. Given the cost of the stay, I expected a basic standard of security and professionalism. Instead, I was left feeling uneasy in my own room and concerned about the safety of my belongings and my own personal safety, as well as the possibility of further unauthorized entry attempts."

"Welcoming staff, excellent breakfast, fun mirrors and activities for children "

"Issues with concierge staff being rude and denying us a gift voucher we were entitled to and had proof that we were issued it as a guest recovery from Disney due to previous poor service. Made to feel like we were lying about it even when presenting them an email from their own company. Told at 8am we would get a call from a manager 2:30pm no call happened went back and were rude to us again pretending there was a language barrier when the same person spoke to us that morning with no issue with language. After noon after 4pm call came and the weakest apology I have ever received. "

"Brilliant hotels for all "

"Reception gave a key to my room to a group of complete strangers, meaning I had to chase people out of the room and away from my sleeping children at 1am. Hotel have made the refund process exceptionally difficult, had to complain to Accor head office."

"Excellent Hotel and spa my go to hotel. Never disappoints. Great location to metro dining and mall. Nice quiet place from the center city Paris noise. "

"The hotel was nice, room was clean and beds were comfy. Staff were all so friendly. The food was okay wish they had more vegetarian options. If you want to visit Disney this hotel is close by but if you want to watch the lights display in the evening I would suggest not staying here as there is only one shuttle that comes and is for all four hotels close by and very hard to get on in the evening. "

"Very mixed experience.. arrival the staff couldn’t have been more helpful and the staff at breakfast were fantastic! However, our room had a funny smell to it on arrival. The staff charged our toddler for a meal (she’s two and didn’t take more than two bites of food) and the indoor pool was freezing. "