I requested service staff to get someone to fix my balcony door which didn't lock, they laughed and said there was no point as "all balcony doors are broken". So if you value your security and safety of your belongings I'd suggest you ask the manager if that is really the case before booking. Also my special request was confirmed but not honoured, manager confirmed that she wrote the email a month before, not good. The Aurasia hotel is basic, the breakfast standard is under par, the AC was old and struggled to work, the curtains are old.
I changed hotel, even without a refund, after spending one night.
Instead I'd recommend you book the JDW design almost next door, you wont regret it. Mamaris is a nice town, area, would definitely go back.