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"Inside the rooms were great. Outside of property was bad. Breakfast was not good"

"Very clean spacious room! Staff was very informative and helpful. Plenty of parking and close to the great WinStar casino."

"Clean and quiet stay. King sized rooms were just the right size."

"Nice and clean "

"The room was quite dirty. Trash was still in the room, the sheets looked like they were just put back into place without washing. Hair on the bathroom countertop, junk in the shower. I don’t even know what sort of stuff was on the walls, it was quite gross. No one would come to the front desk for me to leave my key, I stayed next door at the Days Inn instead that night. It was cheaper and MUCH more clean!"

"Horrible. Broken bed in first one, got put in a second room and bed bugs and roaches! Do Not waste your money!"

"Bathtub was very nasty, remote would not work."

"We were worried with all the bad reviews, but had a nice stay. Hotel and room were clean and smelled great. Breakfast waffles were really good. Check in and out were both fast. 15 minute walk to the WinStar, or walk across the street to the Win Inn and hop on the shuttle. Overall, we had no issues and would stay again."

"I am writing to formally demand a resolution regarding my recent stay, which was, without exaggeration, the worst hotel experience I have had in 55 years. The condition of the room upon arrival was unacceptable. It had not been properly cleaned, forcing me to request sheets and make the bed myself. Basic functionality and safety were also lacking: one television did not work, the smoke detector was not mounted on the wall, and the in-room phone was unusable due to a missing cord—requiring me to use my personal cell phone to contact the front desk. Equally concerning was the complete lack of professionalism from your staff. My concerns were not taken seriously, and I was treated with indifference. At one point, while I was actively being assisted, the front desk employee attempted to help another customer mid-conversation, effectively dismissing my issue. I had to firmly redirect her attention just to continue addressing the problem. This level of neglect—both in room standards and customer service—is unacceptable by any reasonable standard. Cleanliness, safety, and basic guest support are not optional amenities; they are fundamental expectations. Given the extent of these failures, I am requesting a full or significant refund for this stay. I expect a response outlining how you intend to resolve this matter. If this issue is not addressed appropriately, I will escalate my complaint through corporate channels and public platforms. I look to your immediate attention."