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"Our stay was very disappointing. The property did not match what was shown in the pictures on Expedia at all—what you see advertised is not what you get. There were not enough basic supplies provided. We had a shortage of essentials like towels, toilet paper, paper towels, and even blankets, which made the stay very uncomfortable. The air conditioning was not working, and to make matters worse, there were frequent power outages with no backup generator available. This made it extremely difficult to relax or even stay in the property during certain times. Communication with the host was very poor. Messages were either ignored or responded to very late, with no real solutions offered to the issues we were experiencing. Additionally, there were no curtains, which meant no privacy at all—something that should be a basic expectation for any rental."

"Great place to stay "

"The property was easy to find, and everything was clean and ready when I arrived. Some areas looked a bit worn, with minor peeling paint and chipped wood, but overall it was a good stay. If you’re sensitive to noise, they provide earplugs for nighttime sounds from animals and insects, though it didn’t bother me. Breakfast was available throughout the day, and I especially enjoyed the hot chocolate. My patio door didn’t lock, but since I was on the second floor, I wasn’t too concerned. On the positive side, the space was clean, the sheets felt freshly washed, and everything in the room worked well. Staff communication was decent, and the guidebook with helpful information was a nice touch."

"Dessyuno"

"Had a great time and a comfortable stay in this place. It was clean and the staff was great. Had a wonderful view of the beach"

"The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful."

"Beautiful beautiful beautiful. Everything we could’ve wanted! Wish we would’ve stayed more than one night!"

"Air conditioning works perfectly; the kitchen is so complete; my husband and I enjoy cooking together; we had such a fun time there; and the sounds of coquis and the nature of Puerto Rico are so soothing. We visited beaches at Luquillo and Fajardo, took the ferry to Culebra, and drove to Old San Juan multiple times. Vicente and Andre's property is so beautiful, we definitely recommend it to anyone who's considering renting it!"

"The place was fantastic Loved the area "