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"It looks like the hotel was once something special but now it’s a bit ruff around the edges it could do with a modernisation, but for the amount I paid I was reasonably happy "

"great"

"The hotel is located in the heart of the city and has spacious and comfortable rooms. The staff was very friendly. Would stay here again."

"There is little information on coffee room availability. Indeed no in-room tea/coffee facility. On the same theme, you need a Phd to operate the breakfast room coffee machines. "

"Stayed here before, nice hotel in a good location. The rooms are a little tired now though & could do with a refresh. TV hardly had any channels that would work. Nothing at all in English. The shower was also very disappointing as it had a very poor hose and shower head set up which wouldn’t angle, and would shut the water off if you had the shower head too high as it pinched the hose. The bar area is nice, & the breakfasts were quite good. I’d stay again, just felt it was a little overpriced this time based on the room."

"I travel a lot around Europe and this hotel is in the bottom 3 I have ever stayed in. Breakfast is poor. Coffee is poor. One breakfast was so crowded people were queuing for the horrible coffee machine, that they were forming a large que around all the tables in a snake like fashion. Women were queueing for the downstairs toilets and using the mens during one morning. I had my first dinner at their restaurant on a Sunday and the staff were unable to speak English, which was fine, I we managed. Steak was nice. The restaurant for dinner on Monday, Tuesday and Wednesday was was so crowded, there was no space to sit and eat. They had only 3 overworked staff who were struggling to keep up. So I just ordered water at the bar and went to bed without eating. On one day, I did not even get water. I stood at the bar for 30 minutes and was just blatantly ignored by the staff - probably because communication with me was difficult for them and they did not have the time to want to make the effort. Room service is available, but there is no instruction provided in the room of what number to call for Room Service, so I had to go down to reception to ask. I was instructed to scan the QR code for the menu. The menu is only in Spanish. Sadly, I only speak English, so I could not order room service, either. The place is dead between 10:30 and 20:00 with no way of ordering food. All this for the handsome sum of £1k for 4 nights and to go hungry and to be ignored. Rubbish!!! "

"Staff in this hotel is one of its strongest sides, the manager used her own phone and card to help us purchase some tickets, they a very attentive and service oriented. Hotel is good and well located, great alternative when in Zaragoza"

"Nice place to stay. Relaxing, clean, and conservative."

"Loved the breakfasts and the sangria ! The staff was lovely Hotel is clean and quiet "