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Mardiva Otel

Recharge your senses with a rejuvenating sauna experience or energize your day over coffee at one of our cozy cafes.

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In the heart of Artuklu, Mardiva Otel offers a haven of relaxation with its sauna and steam room. Unwind by the indoor pool or recharge at one of two coffee shops/cafes, then enjoy a delicious breakfast buffet. With in-room WiFi, free self parking, and an elevator for easy access to all floors.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Exterior
Ankahan Konağı
Artuklu
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
8.6 out of 10, Excellent, 91 reviews
The price is AU$120
includes taxes & fees
14 June - 15 June
Ankahan Konağı
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TRY 200.0 per day.
Cots (infant beds) are available for TRY 150.0 per day

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: TRY 150.0 per day
  • Rollaway bed fee: TRY 200.0 per day
  • Hosted evening meal: TRY 80

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit and window guards
Property Registration Number 21352

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility

Frequently asked questions

Does Mardiva Otel have a pool?

Yes, this property has an indoor pool.

Is Mardiva Otel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mardiva Otel?

Self-parking is free at this property.

What time is check-in at Mardiva Otel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mardiva Otel?

Checkout is at noon.

Where is Mardiva Otel located?

Located in Artuklu, this hotel is 3.1 mi (5 km) from Mardin Sanat Merkezi and within 6 miles (10 km) of Mardian Mall AVM and Kirklar Kilisesi. Latifiye Mosque and Mardin Museum are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

7.6

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 97 out of 175 reviews
Rating 8 - Good. 43 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 14 out of 175 reviews
Rating 2 - Terrible. 11 out of 175 reviews

Reviews

Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Luis Eduardo

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Good price, mediocre service, lame breakfast

The price for the room and the beds were the only good things about our stay. The staff does not speak English at all, not even reception. At the spa the girl there did not understand the words swimming pool or towel, quite bad and impossible to communicate, then afterwards they wanted to charge us for tue swimming cap without telling first about it. The breakfast was Ok, but no coffee at all! Only instant coffee and the coffee machine, Nescafé, which was broken. A real shame since Turkey has very good coffee.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities
No english speaking staffs have but very good value for money!
Stayed 1 night in Aug 2025
Verified

8/10 Good

ahmad

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bra
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Abidin Mertcan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended no complaint.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Jonathan

Disliked: Amenities
Fairly basic. No air conditioning. Noisy at night
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Mardiva. The rooms are spacious and beds very comfortable. The staff are very helpful. Buffet Turkish breakfast is included. The indoor sports centre is huge and the heated pool and sauna were spotlessly clean (they have women/men only days). There are minibusses that pass by the hotel every few minutes it seems and a couple go directly to the old city so very convenient even though the hotel is a little out of Mardin city. I would definitely go back and recommend it highly. Great value for the money.
Stayed 2 nights in Oct 2022
Verified

4/10 Poor

LEVENT

Disliked: Property conditions & facilities
My son chose this hotel because of swimming pool. However, we learned when we arrived at the hotel that days of the week is divided for men and women. That day was women's day and we learned we are not allowed to use the pool that day but next day. We would stay only one night. So, we had to cancel our reservation. The staff at the reception were helpful but it is not nice to mention that swimming days are divided between men and women on their website.
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Sadaf

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I needed to check out early, and front desk told me that as long as Expedia makes the change they would too and would also refund me. Then 2 days later, i get an email from Expedia saying that the hotel is not going to refund me. So I just thought that was not ok to lie to me and then go against their word when I left. Another thing is when I arrived my friend was going to help me with my stuff at 9 am and they would not allow him to come up. So he had to wait in the lobby until I was ready to leave the hotel and everytime I entered the hotel the staff wouldn’t even look up off their cell phones to see me walk in. So I don’t understand why they caused us such an inconvenience at check in.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Sabri eyüp

Liked: Cleanliness, staff & service, amenities
Otel temizdi, personeller guler yuzlu ve cok ilgiliydi. Biz hava karli olmasindan dolayi mardinden erken cikmak zorunda kaldik yoksa 1 gece daha konaklayacaktik.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Diyar

Disliked: Cleanliness, staff & service, property conditions & facilities
Resepsiyon hizmeti çok kötü
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Elif Nur

Liked: Cleanliness, staff & service
Disliked: Amenities
Otelin içi ve odalar gerçekten çok çok güzeldi 5 yıldızlı otelde gibi hissediyordun kendine ancak kahvaltı çok vasat durumdaydı özellikle kızartmalar asla yenilecek gibi değildi domates salatalıklar sanki dünden kalmış gibiydi Kahvaltı daha iyileştirilebilirdi
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Oya

Liked: Cleanliness, staff & service, amenities
Odalar fotoğraflarda gözüktüğü gibiydi ve oldukça temizdi.
Stayed 1 night in Nov 2025
Verified

8/10 Good

yasemin

Liked: Cleanliness
Odalar çok temizdi kahvaltı bol çeşitli ve lezzetli idi Çalışanlar güler yüzlü tavsiye ederim
Stayed 1 night in Nov 2025
Verified

4/10 Poor

seyda

Liked: Staff & service
Hersey güzeldi ama pizzamızın ıcınde kıl çıktı bunun odemeısnı aldılar yıyemedıgımız pizzanın. mutfakda özür olmaz..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, amenities
Evet
Stayed 1 night in Nov 2025
Verified

8/10 Good

Aysin

Liked: Cleanliness, room comfort
Fena degil
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

ilker

Liked: Staff & service, property conditions & facilities, room comfort
kahvalti
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Semra

Liked: Cleanliness, staff & service
Otel odaları temiz ve geniş ikramlar güzel. Çalışırken güler yüzlü. Kahvaltısı mükemmel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Fatih Cagatay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kahvaltı güzeldi ama menemen omlet vs yoktu. Genel anlamda her şey güzeldi tek sorun odadaki aydınlatmaların yetersiz olmasıydı.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Selman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey sorunsuz ve çok güzeldi. Eşimle birlikte rahat bir gece geçirdik.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Durdu

Liked: Staff & service
Dag van uitchecken om 8.30u werkte de deur kaart niet meer, word volgens de werkster automatisch dag van uitchecken rond die tijd gedeactiveerd. İs onhandig als je de tijd hebt om tot 12.00u uit te checken.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Kübra

Disliked: Property conditions & facilities
Die Unterkunft war nicht schön. Die Zimmer dunkel und runtergekommen. Spiegel etc voll mit flecken. Die Zimmerfenster schauen in den Innenraum des Hotels auch schrecklich. Die Toilette ist schrecklich laut.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Süleyman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İnternete göründüğü gibi deyil banyoları hep pis kokuyor odalar ve gece saat 3 kadar çok ses var bagirip çağırıyorlar kimse orda rahat uyu yamaz
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Usseb

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
De dame aan de balie was zeer vriendelijk en behulpzaam. In de badkamer kwamen we kakkerlak tegen. Dit duidt aan dat minder schoon was. Voor de rest lag het hotel best wel ver van het stad dan 2,4 km. Dus misleidend.
Stayed 3 nights in Jul 2025