Maplewood Hotels, Rochester

"great place to stay "

"After over a week of traveling, it was great to have accessible laundry. The room was clean, beds were comfortable. There was a party in the room next door, which was inconvenient - but it was Saturday night and it did end at 11. Major inconvenience was having to stop at the desk each day because the keys were not properly setup to work 3 consecutive days."

"No one at the desk to check in. Had to wait for him to finish cleaning windows. The mattress needs replacing. The side was broken springs. Had to sleep in middle. Wash clothes were hard to come by. Housekeeping did not tend to our room the entire time we were there. We finally put the trash in the hall. Had to ask for additional towels. Breakfast was not appealing at all. Found an ice machine on floor 1 and 3. We were on 2. There were construction men outside our window with a bucket truck the entire stay. Noisy. Parking was limited. Too many spaces taken up for electric. Everyone who wanted to go to the chicken place next door parked in the hotel lot. "

"Overall great place "

"Room was clean, breakfast was good, staff was nice. There were a few areas where water was leaking - in our room, the floor was wet by the AC, and in the lobby area there was some sort of leak with a cone to warn people. "

"10 out of 10 would stay again "

"Breakfast was the perfect combination at options .. room large and comfortable. Very clean property.."

"Available parking, front desk staff hospitable and welcoming. Housekeeping didn't seem to exist, after two days we had to ask for housekeeping to do cleaning and we had to ask for more toilet paper and tissues. Those two things were not restocked when housekeeping did clean upon request. "

"Reception staff was friendly. Rooms are clean, great water pressure. Nice variety for breakfast and 24/7 items. "