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Reviews of Wyndham Manta Sail Plaza Hotel & Convention Center

4.5 out of 5
Wyndham Manta Sail Plaza Hotel & Convention Center
Via Barbasquillo junto a Mykonos, Manta, Manabi

Reviews

7.8

Good

Rating 10 - Excellent. 118 out of 287 reviews" "
Rating 8 - Good. 76 out of 287 reviews" "
Rating 6 - Okay. 40 out of 287 reviews" "
Rating 4 - Poor. 29 out of 287 reviews" "
Rating 2 - Terrible. 24 out of 287 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Douglas

Disliked: Cleanliness
Refuses to give a refund for cancellation even after government issued a state of emergency and recommended tourists avoid coastal areas because of gang violence.
Stayed 1 night in Jan 2024
Response from David on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Wyndham Manta Sail Plaza Hotel and Convention Center. I am sorry that your experience in ouir country did not meet your expectation, for our situation specially; We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Regards

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 17 Jan 2024
Apreciamos su tiempo para contarnos sobre su experiencia en Wyndham Manta Sail Plaza Hotel and Convention Center. Siempre es un placer recibir calificaciones positivas. Gracias nuevamente por compartir su experiencia y esperamos poder servirle en el futuro

10/10 Excellent

loipa

Stayed 3 nights in Dec 2023
Response from David on 17 Jan 2024
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Wyndham Manta Sail Plaza Hotel and Convention Center. Siempre es un placer recibir calificaciones positivas.Compartiré su encuesta con nuestro equipo, quienes estoy seguro se sentirán alentados por sus comentarios. Aquí en Wyndham Hotels and Resorts, nos esforzamos continuamente por superar sus expectativas. Gracias nuevamente por compartir su experiencia y esperamos poder servirle en el futuro

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe clean better next time we find a cricket
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Oct 2023

4/10 Poor

Rossula

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I asked for the free drinks that I was offered and had to wait 30 minutes for them to tell me that they had no ice. I was tired of waiting and hot. I was waiting outside and it was pretty hot. We were 4 people and they only gave us one key so we had to be together all the time otherwise in the room we had no electricity.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho el desayuno hay opciones y variedad..,el area de la piscina fue lo mejor yo si regresaría muchas veces más fue muy placentero mi estancia en el hotel gracias hasta la próxima ✈️🥰🇺🇸
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

YOSEF

Stayed 1 night in Jul 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
*****
Stayed 1 night in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Miguel

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Carrie

Stayed 1 night in Apr 2023

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

james

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Manta
Stayed 2 nights in Apr 2023
Response from CESAR R. on 12 Apr 2023
Dear guest,Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in WYNDHAM SAIL PLAZA MANTA. Best regards, CESAR R.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2023
Response from CESAR R. on 12 Apr 2023
Estimada Stephanie:Muchas gracias por haberse hospedado en nuestro hotel. Estamos muy contentos de leer su reseña y saber que su experiencia en el hotel haya sido tan positiva.Siempre será bienvenid@ en WYNDHAM SAIL PLAZA MANTA. La esperamos nuevamente.Saludos cordiales,CESAR R.

10/10 Excellent

Ramiro Viveros

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant service no good, very bad attention

10/10 Excellent

Tanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from CESAR R. on 2 Apr 2023
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA. Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,CESAR R.

8/10 Good

GINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from CESAR R. on 2 Apr 2023
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA.Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,CESAR R,

8/10 Good

Pedro, Quito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from CESAR R. on 21 Mar 2023
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA. Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,CESAR R.

6/10 Okay

BLAKE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Not a typical Wyndham. They did not honour our VIP status. Reception staff not friendly. The room was nice but you cannot sleep at all on weekends due to the street parties that apparently happen every Friday and Saturday. We were here on a Saturday and the extremely loud music started around 10pm and continued until 5:30am. We were on the 7th floor and felt like our room was in a nightclub. The hotel must let guests know this. It is completely unacceptable to except people to pay good money for that experience. The restaurant was decent for breakfast considering it’s included but selection was minimal.
Stayed 2 nights in Jan 2023
Response from CESAR R. on 31 Jan 2023
Dear Blake,Thank you choosing WYNDHAM SAIL PLAZA MANTA, for your visit to our city. We’d like to apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We’ll work harder so we can meet your expectations next time.We are looking forward to see you again in the near future.Kind regards, CESAR R.

8/10 Good

joanna

Response from CESAR R. on 7 Mar 2023
Estimado huésped,Muchas gracias por haberse hospedado en nuestro hotel. Estamos muy contentos de leer su reseña y saber que su experiencia en el hotel haya sido tan positiva.Siempre será bienvenid@ en WYNDHAM SAIL PLAZA MANTA. Lo esperamos nuevamente.Saludos cordiales,CESAR R.

6/10 Okay

Attila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Executive Suite we rented was very nice, came with a jacuzzi tub which stopped working properly on the second day of our 2 day trip. But the room was great, no problem there. What I disliked was that I have asked the hotel 2 days prior to our arrival, to accommodate us with some flowers because of a birthday why we went there for the first place, and they said they could not! I did not ask it for free, but the fact that they could not arrange that in 2 days kind of blew my mind. That was very disappointing, but I have found a way in about 10 minutes to get some flowers from somewhere else for a loved one. Fortunately we checked in with the only receptionist who speaks English in the hotel, she was great. But a lot of things went wrong from sagging sofa, broken ironing board, not working refrigerator to not being able to provide me with a pen in the whole hotel! If I want to sum it up, our stay was about a 3 out of 5. For the price we paid there are better ones there.
Response from CESAR R. on 9 Jan 2023
Dear guest,Thank you for choosing WYNDHAM SAIL PLAZA MANTA. for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service.We look forward to seeing you soon.Kind regards,CESAR R.

2/10 Terrible

Carlos

Disliked: Staff & service, amenities
Front desk Staff was rude and unfriendly.
Stayed 3 nights in Jan 2023
Response from CESAR R. on 5 Jan 2023
Dear guest,Thank you choosing WYNDHAM SAIL PLAZA MANTA for your visit to our city. We’d like to apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We’ll work harder so we can meet your expectations next time.We are looking forward to see you again in the near future.Kind regards, CESAR R.

8/10 Good

Fabricio, Thornton

6/10 Okay

Fabricio, Thornton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk service here truly is terrible. People there do not seem to be happy about they they do. They’re doing a job and that’s about it. No smiles. No welcoming. Also, be aware that it can be very loud. While the location is great, there’s no access to the beach and it’s right in between a party hotel and a very loud mall…loud meaning loud music until 5:00 AM. I would advise bringing good earplugs (I use the wax ones).
Response from CESAR R. on 5 Jan 2023
Dear guest,Thank you choosing WYNDHAM SAIL PLAZA MANTA, for your visit to our city. We’d like to apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We’ll work harder so we can meet your expectations next time.We are looking forward to see you again in the near future.Kind regards, CESAR R.

2/10 Terrible

Allen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Me tuvieron que cambiar de habitación tres veces
Response from CESAR R. on 5 Jan 2023
Estimado huésped,Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA. Realmente lamentamos que no haya podido disfrutar tanto de su estadía como nosotros hubiésemos querido. Siempre será bienvenido en caso de que desee regresar.Seguiremos trabajando para poder brindar el servicio que nuestros huéspedes merecen.Saludos cordiales,CESAR R.

4/10 Poor

Enzo

Liked: Cleanliness, amenities
Disliked: Staff & service

10/10 Excellent

Oscar Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L estadia fue muy buena, nos gusto las instalaciones como siempre de los Wyndham, la comida, la atencion. Lo unico malo fue el ruido de algunas personas que se parquean y prenden la radio del vehiculo super alto. Recomendacion: Actualicen los equipos del GYM, son antiguos y algunos estan rotos
Response from CESAR R. on 14 Nov 2022
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. CESAR R.

10/10 Excellent

Fausto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Greta
Stayed 1 night in Nov 2022
Response from CESAR R on 14 Nov 2022
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,CESAR R.

4/10 Poor

Carlos

Travelled with group
Disliked: Staff & service
I didn’t receive any benefits
Stayed 1 night in Sep 2022
Response from CESAR R. on 14 Nov 2022
Dear guest,Thank you choosing WYNDHAM SAIL PLAZA MANTA for your visit to our city. We’d like to apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We’ll work harder so we can meet your expectations next time.We are looking forward to see you again in the near future.Kind regards, CESAR R.

6/10 Okay

Esteban

Stayed 3 nights in Aug 2022
Response from CESAR R. on 24 Aug 2022
Estimado huésped,Muchas gracias por haberse hospedado nuevamente en WYNDHAM SAIL PLAZA MANTA. Agradecemos sus observaciones, tanto las críticas como las mejoras. Queremos que sepa que todo el tiempo buscamos mejorar nuestro servicio y así lo haremos.Esperamos que siga confiando en nosotros.Saludos cordiales,CESAR R.

10/10 Excellent

Alonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Aug 2022
Response from CESAR R. on 22 Aug 2022
Estimado Alonso,Muchas gracias por haberse hospedado en nuestro hotel. Estamos muy contentos de leer su reseña y saber que su experiencia en el hotel haya sido tan positiva.Siempre será bienvenido en WYNDHAM SAIL PLAZA MANTA. Lo esperamos nuevamente.Saludos cordiales,CESAR R.

4/10 Poor

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Alfonso

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn't like the fact that I was hit with unexpected taxes. When I thought all was covered when I booked the trip.
Stayed 3 nights in Jul 2022

6/10 Okay

Evelyn

Stayed 3 nights in Jul 2022

4/10 Poor

Jazmin

Stayed 2 nights in Jul 2022
Response from CESAR R. on 25 July 2022
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA. Realmente lamentamos que no haya podido disfrutar tanto de su estadía como nosotros hubiésemos querido. Siempre será bienvenido en caso de que desee regresar. Seguiremos trabajando para poder brindar el servicio que nuestros huéspedes merecen. Saludos cordiales, CESAR R.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jul 2022
Response from CESAR R on 20 July 2022
Dear guest, Thank you for staying with us here at WYNDHAM SAIL PLAZA MANTA. We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, CESAR R.

2/10 Terrible

Panfilo

Stayed 1 night in May 2022

2/10 Terrible

Lori

Stayed 2 nights in May 2022
Response from CESAR R. on 25 May 2022
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM MANTA SAIL PLAZA HOTEL,. Realmente lamentamos que no haya podido disfrutar tanto de su estadía como nosotros hubiésemos querido. Siempre será bienvenido en caso de que desee regresar. Seguiremos trabajando para poder brindar el servicio que nuestros huéspedes merecen. Saludos cordiales, CESAR R.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The food is awful It's not a beach and the view is just ok
Stayed 2 nights in Apr 2022
Response from CESAR R. on 25 Apr 2022
Dear guest, Thank you for choosing WYNDHAM SAIL PLAZA MANTA for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service, we will check what is happening with our food. We look forward to seeing you soon. Kind regards, CESAR R.

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was not prepared for the holiday rush. I had to wait 4 1/2 hours to check into a room. Then inside the room the A/C did not work, the small room fridge did not work, the curtains had holes in it. The only positive that I have is for the breakfast, it was good and the service from the restaurant where excellent. Personally I don’t think I would ever stay there again.
Stayed 1 night in Apr 2022
Response from CESAR R. on 25 Apr 2022
Dear guest, First of all we want to thank you for choosing WYNDHAM SAIL PLAZA MANTA for your stay. It is very important for us to have feedback from all of our visitors, thanks to your comments we can improve every day and make your stay a better and more enjoyable experience. We will work harder and take note of the things you have mentioned so we can offer a better service. We would like you to give us another opportunity to host you again. Kind regards, CESAR

6/10 Okay

LILLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was nice in the hotel, the only thing that i didn’t like was the noise of music from cars parking on the street, I think that you guys must do something about it , it was 01:30 am I couldn’t sleep, I called 911 and report to the police about the noise and they solve it
Stayed 2 nights in Apr 2022
Response from CESAR R. on 5 Apr 2022
Dear guest, Thank you for choosing WYNDHAM SAIL PLAZA MANTA for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service. We look forward to seeing you soon. Kind regards, CESA R

6/10 Okay

hiromi

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful building, large room with minimum furniture. Jacuzzi did not work and was not fixed even we reported it. Air conditioning was not working property. No wash cloth for shower, no tissue box in the room. There was a coffee maker but coffee and cream in the packets were old ... powder turned to be solid. It is not maintained in North American standard.
Stayed 2 nights in Mar 2022
Response from CESAR R. on 22 Mar 2022
Dear guest, Thank you for choosing WYNDHAM SAIL PLAZA MANTA for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service. We look forward to seeing you soon. Kind regards, CESAR R.

4/10 Poor

Hernan

Travelled with family
Disliked: Staff & service, amenities
The air conditioner was not working
Stayed 5 nights in Feb 2022
Response from CESAR R. on 9 Mar 2022
Dear guest, Thank you choosing WYNDHAM SAIL PLAZA MANTA, for your visit to our city. We’d like to apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We’ll work harder so we can meet your expectations next time. We are looking forward to see you again in the near future. CESAR R.

4/10 Poor

Jessica

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
When you book a hotel you expect to receive what you booked for. This was not what I expected.
Stayed 1 night in Feb 2022
Response from CESAR R. on 1 Mar 2022
Dear guest, First of all we want to thank you for choosing WYNDHAM SAIL PLAZA MANTA for your stay. It is very important for us to have feedback from all of our visitors, thanks to your comments we can improve every day and make your stay a better and more enjoyable experience. We will work harder and take note of the things you have mentioned so we can offer a better service. We would like you to give us another opportunity to host you again. Kind regards, CESAR R.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise from discotheque
Stayed 4 nights in Dec 2021
Response from CESAR R. on 4 Jan 2022
Estimado huésped, Muchas gracias por haberse hospedado en WYNDHAM SAIL PLAZA MANTA. Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Tendremos en cuenta de verificar con las autoridades el ruido externo de las discotecas del sector ubicadas en La Quadra. Saludos cordiales, CESAR R.