Reception

Reviews of OYO 431 Apollo 11 Apartelle

2 out of 5
OYO 431 Apollo 11 Apartelle
38A Apollo 11 San Gregorio Village, Pasay, Manila

Reviews

6.6
Rating 10 - Excellent. 11 out of 41 reviews" "
Rating 8 - Good. 11 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 10 out of 41 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

marvin

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

RICHARD

Liked: Staff & service
Nice it is near the airport.
Stayed 2 nights in Jan 2024
Response from Tim on 23 Jan 2024
Hi, Richard! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

2/10 Terrible

Joyvilou

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Barbara on 6 Dec 2023
Hi, Joyvilo! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I originally booked another hotel close to the airport, but it was overbooked so Expedia rebooked me at this property. The bathroom was so dirty, the pillows had mould and black stains on them and the bedding had yellow stains. I would not stay here again.
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec 2023
Hi, Jennifer! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara on 6 Dec 2023
Hi, Karen! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

THI THUY LIEN, NORTH YORK

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the building next door is under construction, the noise starts early around 7am "bang bang" too much, the condition of the room needs lots of improvement work. air conditioner machine is filled with dirt. the countertop is broken and it can cut into our skin if we touch it; I could not boil the water for drinking because the kettle is not working: the power outlet is broken. the neighbourhood maybe ok but, no access to private nor public transit. the shower room curtain is old and dirty with mold, the floor carpet looks old and dirty should be in the garbage. The owner or the management team should fix the power outlet and some broken things before listing the room for guests to book their stays. I dont complain about the poor location or unsafe neighbourhood but I mainly do not satify anout the room condition itself which is under the control of the management team or owner.
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec 2023
Hi, Thuy! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

imelda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a horrible neighborhood. We took a cab there and they weren't open. We payed but had to go to another place.
Stayed 1 night in Sep 2023

6/10 Okay

Shirley

Stayed 1 night in Aug 2023

6/10 Okay

FUMIAKI

Stayed 1 night in Aug 2023

2/10 Terrible

Marilou

Stayed 1 night in Jun 2023
Response from Ava on 5 July 2023
Hi, Marilou! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

10/10 Excellent

manuel

Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Thanks for taking out your valuable time to rate us, Manuel! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

Aubrey

Liked: Staff & service
This hotel served my purpose. Certainly not fancy but ok for what I needed; just to sleep for the night and catch a flight the next day.
Stayed 2 nights in Mar 2023
Response from Barbara on 18 Mar 2023
Hi, Aubrey! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

Thorbjørn

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
We are sorry to disappoint you, Guest! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

6/10 Okay

Christian Jorge

Disliked: Property conditions & facilities
Wifi goes On and Off. Theres no Hot shower.
Response from Ammy on 18 Jan 2023
Hi, Christian! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Yarin haim

Stayed 1 night in Nov 2022
Response from Ava on 9 Dec 2022
Hi, Yarin! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

andrew

Stayed 3 nights in Nov 2022
Response from Ammy on 6 Dec 2022
Hi, Andrew! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Glen

Stayed 2 nights in Oct 2022

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Lisa on 2 Nov 2022
Hey, Andrew! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

8/10 Good

Eliezer

Stayed 10 nights in Sep 2022

8/10 Good

Carl

Liked: Cleanliness, staff & service
Budget near airports
For budget stay it was ok friendly helpful staff
Stayed 1 night in Oct 2022
Response from Lisa on 2 Nov 2022
Hi Carl! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

6/10 Okay

Brenda

Stayed 1 night in Sep 2022

8/10 Good

Emilda, Misato Shi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient places
Stayed 1 night in May 2022

2/10 Terrible

ILUMINADO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room, blanket and pillow cases smelled unwashed and terrible. With this condition, nobody in their right mind will book another stay there. Mark my word.
Stayed 1 night in May 2022
Response from Joey on 4 May 2022
We are sorry for the inconvenience caused to you! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

4/10 Poor

Adolfo

Business traveller
Not convenient for airport travel
I used this hotel for a very short time use to travel to the airport the price was right the accommodations were OK for what you paid for. The problem was its location I booked it online thinking it was going to be next to the airport and easy to get transportation to the airport but I was wrong I had a very hard time trying to find transportation to the airport I try to get to the airport three hours before my flight and I wasn’t being able to get a cab or any kind of a vehicle to come pick me up from that location for at least an hour and a half of trying the receptionist worked very diligently to help me but I couldn’t get anybody to pick me up because of its location it’s like inside a residential area .
Stayed 1 night in Apr 2022
Response from Cheshta on 3 May 2022
Apologies for the problems you had faced, Adolfo! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

10/10 Excellent

Dean

Stayed 2 nights in Mar 2022
Response from Cheshta on 3 Apr 2022
Hi, Dean! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Terrible

Harlenn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smells like a sewage system. It really smells like a " dirty canal". I had to ask for a Lysol spray as soon as I entered the room. The street outside the hotel is really full of noisy kids and adults playing and shouting even its already almost 12 midnight. The only convenient and easy form of transportation for the area is Grab, no other form of transportation available. Totally will not recommend this area though its close to the airport .
Stayed 1 night in Feb 2022
Response from Jake on 9 Mar 2022
Hi Harlenn, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jake

10/10 Excellent

davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean room.
Stayed 1 night in Feb 2022
Response from Clay on 28 Feb 2022
Thank you for rating us highly, Davis. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Clay

2/10 Terrible

Michael, Merritt Island

Travelled with family
We chose this hotel not knowing it is locted in an undesireable area. According to the taxi driver, its in an undafe areas. Most taxis wont go there. We arrived at 11 pm, and were not comfortable to even get out of taxi. Did not stay or even attempt to check in.
Stayed 1 night in Feb 2022
Response from Cheshta on 25 Feb 2022
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

8/10 Good

Armie

Liked: Cleanliness, staff & service, room comfort
Remote location,but with assistance from the receptionist we were able to ride with Grab and order food also.For us it was fine and close to airport.
Stayed 2 nights in Dec 2021

8/10 Good

Jimmy

Stayed 1 night in Aug 2021
Response from Ammy on 18 Sept 2021
Thanks for the positive rating, Jimmy! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

gemma

Stayed 2 nights in Jul 2021

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally, it was a good and safe staye
It was a good experience, comfortable. WiFi is and and off.
Stayed 1 night in Jun 2021
Response from Cheshta on 4 July 2021
Hi, Rey! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Jacob

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially hard to find but wazable. Parking limited to streets. But place is clean and spacious. Lots of street foods and ministores along the area.
Stayed 1 night in Jun 2021
Response from Bruce on 23 June 2021
Thank you so much for the positive rating! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bruce

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
It was good but need work on customer service.
Stayed 2 nights in Apr 2021
Response from Leo on 30 May 2021
Hi, Carlos! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a Very Nice & New small OYO Hotel !! The Staff was kind always & got Grab cars for Us to get to civilization. Apollo is located in middle of tight or deadend streets in the middle of barangyus. Taxi can't find it with google maps ?
Stayed 1 night in Mar 2020
Response from Daniel on 10 Mar 2020
Hi, Thank you for the bright stars :) Looking forward to your continuous love and support. Regards, Daniel

10/10 Excellent

Marielu

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pretty good.
Stayed 1 night in Mar 2020
Response from Daniel on 9 Mar 2020
Thank you so very much, Marielu! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Daniel

4/10 Poor

Kugseon

Disliked: Cleanliness, staff & service, property conditions & facilities
Inconvenient environmental conditions
Stayed 1 night in Sep 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and good aria
Perfect Stay close to airport. Clean and a great prise. Aria is good too.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Heartfelt gratitude for sharing this, Marcus! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to airport
Great stay close to terminal 4 domestic airport. I will come back
Stayed 1 night in Oct 2022
Response from Ava on 11 Nov 2022
Hey, Marcus! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Terrible

annabelle

Stayed 1 night in Oct 2022