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Reviews of I’M Hotel

5 out of 5
I’M Hotel
Makati Avenue, corner Kalayaan Avenue, Makati, Manila

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1005 reviews" "
Rating 8 - Good. 282 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 56 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Beau

Disliked: Cleanliness
Ac barely worked would not go below 25 degrees , wifi was spotty, room smelled bad.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leamarie, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at I’M Hotel Makati were all wonderful! Rooms were modern and spacious. Looking forward to staying here again in the future.
Stayed 9 nights in Apr 2024

2/10 Terrible

Jeanne

Disliked: Staff & service, property conditions & facilities
Not worth the penny
Stayed 2 nights in Apr 2024

10/10 Excellent

BRUCE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional beautiful hotel . I have stayed at I’M hotel before and it is one of the very best experiences overall . Beautiful and elegant . It’s truly a 5 Star hotel . Many thanks .
Stayed 4 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. From the friendly doormen, the maid service, and every employee; all of whom will say hello and share a warm greeting.
Stayed 13 nights in Apr 2024

2/10 Terrible

ELLAINE, SAN FRANCISCO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at I'M hotel in Makati was far from satisfactory. This establishment, located in the red light district, failed to live up to basic standards of comfort and convenience. Upon arrival, I encountered a disorganized lobby with insufficient staff to handle the check-in process efficiently. Despite there being five staff members present, only one or two seemed capable of managing guest arrivals, resulting in an excessively long wait of 45 minutes just to get checked in. The hotel's location proved to be highly inconvenient, situated in an area perpetually congested with traffic. Accessing the hotel by vehicle was a nightmare, with narrow lanes and constant gridlock making arrival and departure a frustrating experience. The atmosphere within and around the hotel was equally disconcerting. The presence of individuals engaged in illicit activities was palpable, contributing to an uncomfortable and unsafe environment for guests. This unsavory element, combined with the incessant noise from the street, detracted significantly from any semblance of relaxation or enjoyment. While the room itself was clean, it lacked the amenities and comfort expected from a hotel of this caliber. The overall experience left much to be desired, and I would caution against choosing I'M hotel for accommodation in Makati. In conclusion, my stay at I'M hotel was marred by inefficiency, inconvenience, and an unsettling atmosphere. I recommend exploring alternative options .
Stayed 1 night in Apr 2024

6/10 Okay

Luke

Travelled with partner
Liked: Cleanliness, staff & service
This was the first time staying at this hotel, I enjoyed the more modern atmosphere but the air conditioning in the room would turn off at the same time every night allowing the room temperature to rise to an uncomfortable temperature, trying to adjust the air conditioner wasn’t possible due to being locked with a password, the mini bar fridge didn’t keep drinks cold on it’s lowest setting, the front desk staff were very slow but always helpful when needed. For the price of the accommodation you would expect a slightly more attentive service and classier room
Stayed 5 nights in Apr 2024

4/10 Poor

Kendell

Travelled with partner
Disliked: Cleanliness, amenities
Rooms smelled terrible, switched to a new one, they sprayed air freshener from the elevator to the new room and when it wore off the same strong smell. They had to fix the air conditioning so it would work. Went for breakfast, poor service and expensive, out of food and a lot of people were coming in to eat. I won’t stay there ever again!!!!
Stayed 11 nights in Mar 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with everything you need close by. Friendly staff and very clean and quite
Stayed 6 nights in Apr 2024

10/10 Excellent

Isiah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and workers was awesome. Can’t wait to come back l.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Stayed 3 nights in Mar 2024

2/10 Terrible

Keith

Stayed 1 night in Mar 2024

10/10 Excellent

SHIRLEY ANN T, Capitol Hill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need from a hotel, especially as a visitor to the Philippines.
Stayed 4 nights in Feb 2024

10/10 Excellent

Shaminder

Stayed 1 night in Jan 2024

10/10 Excellent

Conrad, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

David, Princeton

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a nice hotel in an excellent location. Easy access to lots of shopping, dining and several other options. The big let down though was service. You can’t even dial the front desk from the room. It does not even connect let alone people answering. I wanted a bathrobe and there was no way to get is besides going down to the front desk as asking for it. However I was at the antidote and one of the staff there took it upon himself to ensure that I got what I needed. Even at check in there were multiple lines however some of them were manned by trainees and it took over 30mins for me to get checked in!! She kept saying the system as slow and not loading etc. mind you it’s not even that there were long lines. There are bar codes for you to order room service but no one tells you that you can call antidote directly and get access to the expanded menu of all that they have for in room dining.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the finest hotel and spa in the whole city. My stays here have been enjoyable. The rooms are nice and the spa is awesome.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great the staff is excellent, but the price for cheacking, breakfast, and everything else is extremely expensive but i did enjoy my stay here .
Stayed 11 nights in Feb 2024

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location. Rooms are 5 star. Gym and pool very good
Stayed 3 nights in Feb 2024

10/10 Excellent

Jon

Stayed 7 nights in Feb 2024

6/10 Okay

Patricia M

Liked: Cleanliness, staff & service, property conditions & facilities
Very inconvenient due to fire alarm around 3:30 am , was only informed when we reached ground floor and learned it was a false alarm; we came all the way from 21st floor using fire exit stairs. They should have a loud speaker for announcement in the building.
Stayed 1 night in Feb 2024

10/10 Excellent

angelito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to a lot of restaurants and bars. Nice pool and spa.Friendly staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

William, Baton Rouge

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service!
Stayed 6 nights in Jan 2024

6/10 Okay

Thomas

I won’t be back
Stayed 3 nights in Jan 2024

8/10 Good

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms at this hotel were excellent, spacious, clean, wonderful shower and bath. Absolutely loved the rooms. Lots of other details brought the overall score down though. Including, wifi that was non existent, certainly not good to use for work. And poor 4G coverage making it hard to use your phone to tether instead. The check in counter staff were slow and inept. Also this hotel is still one of those crazy ones that charges you a deposit per night upfront rather than just taking a credit card swipe. They also charge unreasonable 'gotcha' fees - including 200 peso for a face towel with makeup stains on it. Never heard of bleach before??? And they floor code each keycard so if you're staying with family who gets put on another floor, it's a pain. Finally, they don't bother to tell you that guests can use the spa relaxation lounge completely free of charge any time!
Stayed 4 nights in Jan 2024

10/10 Excellent

Vitalii, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times in this hotel, as always good and clean, service good, rooftop bar with nice few, cocktails and food. Big parking underground.
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Stayed 1 night in Jan 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Rooms are dark. Not enough light. Good location. But for a hotel that is supposed to be very nice I found it very disappointing
Stayed 7 nights in Jan 2024

6/10 Okay

Doroteo

Travelled with family
Liked: Cleanliness, staff & service, amenities
The television and the thermostat were not working. They were replaced after I called the receptionist. Rooms must be checked prior guests arrive.
Stayed 3 nights in Jan 2024

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Rodgers

Stayed 1 night in Jan 2024

8/10 Good

desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Conrad, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there again next time I come.
Stayed 1 night in Jan 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you want a hot shower find another hotel. They purposely keep the water temp super low to save money. And they won’t change it. I asked on many occasions. Otherwise, it’s a good hotel but not a 5 star property. It’s 3-4 stars
Stayed 1 night in Dec 2023

4/10 Poor

David

Stayed 1 night in Dec 2023

8/10 Good

Louis

Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel in heart of city
It was a great few dyas there and i thoroughly enjoyed it.. the pool is massive enough that you don't interfere with other groups, gym is pretty decent and beds and rooms comfortable..a great stay ruined slightly by incompetent housekeeper who ripped bedsheet then hotel wanted to charge me for it.. so just make sure you do not stain sheets and bedding and check everything before you leave in case of getting charged..
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

6/10 Okay

Bahjat

Junior staff in all departments I encountered, front desk, housekeeping, and security. As a frequent traveler, I felt that it was not value for money. I stayed at this hotel a number of times since it opened a few years ago, and every time it’s level in my view goes down!
Stayed 8 nights in Dec 2023

10/10 Excellent

kamil ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Jerome Wai

Stayed 2 nights in Dec 2023

2/10 Terrible

Lawrence

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Over charge
It was the worse stay ever, i got charged an additional $4000 peso for bringing two gest to my room after 10pm just to have a drink and leave like 1h later. And if i bring more guests over i have to pay $2000 each every time.... its outrageous and high way robbery I will never stay there again and i will warn all my business friends that are always there.
Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. Beautiful room. The water was cold for a couple showers.

2/10 Terrible

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service. Many young workers behind the reception counter but not friendly or helpful. Even received wrong information regarding the terminal I was suppose to leave from..
Stayed 3 nights in Nov 2023

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Young staff but no help to hotel customers. I had to book an extra room because I tried to change with Hotel.com before the deadline and was told that my change was not available. I asked I'M Hotel to assist with my credit but they couldn't since there is no relationship between Hotel.com and Hotel Provided incorrect information on Airline Terminal.
Stayed 1 night in Nov 2023

4/10 Poor

David

Stayed 2 nights in Nov 2023

6/10 Okay

Gabino Perez

Travelled with partner
Liked: Staff & service
There was a big steel frame around the upper floor rooms thus blocking the city view. The rooms look different than in the picture, making them look nicer than what the room really is. They require a 6,000 pesos security fee upon arrival, which is “refundable”. Be careful in eating durian fruit inside building or else you will be fined 10,000 pesos. Just to be safe, i wouldnt recommend eating food in the hotel room and be careful in staining the bed sheets, your security deposite can go goodbye.
Stayed 2 nights in Nov 2023
Response from Customer Service Team on 30 Nov 2023
Thank you for writing us a review. We appreciate your honesty about it. Please also understand that there are certain guidelines in the property that needs to be follow in order to provide an exceptional service. Moreover, the hotel has it's own unique structure. Thank you!