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Reviews of Hotel 99 Cubao

2.5 out of 5
Hotel 99 Cubao
8 Pinatubo St. Corner Matulin St. Cubao, Quezon City, Manila

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 10 out of 46 reviews" "
Rating 4 - Poor. 6 out of 46 reviews" "
Rating 2 - Terrible. 5 out of 46 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Stayed 2 nights in Aug 2023

6/10 Okay

Flora Grace

Travelled with family
Liked: Staff & service
the employees are friendly but the location is veary near to the beer house. The videoke is like 2 hours. I can hear them iven if they transferred me to another room.
Stayed 2 nights in Sep 2022
Response from D on 15 Sept 2022
Dear Valued Guest,Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

10/10 Excellent

Pedrito

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff okay but to many croaches
Stayed 4 nights in Sep 2022
Response from DRM on 15 Sept 2022
Dear Valued Guest,Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 Okay

federico

Stayed 1 night in Mar 2022
Response from Reservation Team on 17 June 2022
Thanks for the kind rating, We really appreciate it.

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is okay it’s just that, there were no windows in the room, not even a fire escape.
Stayed 7 nights in Sep 2021
Response from Reservation Team on 30 Sept 2021
Thanks for the great rating. We really appreciate it.

6/10 Okay

Cris

Disliked: Amenities
I like it, because it was cheap but the room do not have hot water and windows.
Stayed 9 nights in Sep 2021
Response from Reservation Team on 20 Sept 2021
Thanks for the kind rating, We really appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from ADM_DGD on 3 Feb 2020
Thanks for the great rating.

8/10 Good

Vincent

Business traveller
Liked: Staff & service, room comfort
Functional well located hotel for short stays.
It is a basic hotel. Very well located close to shops and buses. The service was polite and efficient. The rooms can do with a deep cleaning and some touches.
Stayed 1 night in Jan 2020
Response from ADM_DGD on 3 Feb 2020
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!

10/10 Excellent

Vicente Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellenthotel99
Superb
Stayed 1 night in Jan 2020
Response from DGD on 10 Jan 2020
Thank you for your feedback! It is very important to us. Rest assured that we will continue to do excellent service for all our guests. We hope to welcome you back at RED Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple use , fast and friendly , made booking very
Stayed 7 nights in Dec 2019
Response from H99 ADM on 20 Dec 2019
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stayed 3 nights in Apr 2019
Response from H99 DM on 22 Apr 2019
Thank you for your feedback. We will be hoping for your next visit.

8/10 Good

Rivera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible, sound proof, people are warm
Stayed 1 night in Feb 2019
Response from H99 DM on 21 Feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
It's a so-so hotel. Convenient for a travellers and short time stay. Incomplete amenities.
Stayed 1 night in Dec 2018
Response from H99 DM on 26 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hotel 99 D.M. on 4 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Darkshark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to MRT and places to eat and drink. 7-Eleven nearby also. There was no temperature control on the AC and the shower head did not spray properly. The recessed lighting makes the room appear dark. Room wasn't very clean and I didn't find the bed to be comfortable.
Stayed 1 night in Sep 2018
Response from Hotel 99 D.M. on 1 Oct 2018
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveler review
My stay with this hotel was decent. The room is enough for a solo traveler although it could be a bit crowded for 2 people. The switches for the lights and the aircon is on the wall above my bedhead so it's a big plus for me. The concierge is open 24 hrs, that's perfect. The shower does not have a hot/cold shower option but that's okay. The surrounding neighborhood is so-so, I did not feel that safe and at night, I can hear the nearby videoke bars and it can be a bit disturbing to a good night's sleep. The overall location of the hotel is good though, very accessible and near the mall and Araneta/Kia. WiFi is decent. Also, there's just ONE plug socket so I had a bit of a challenge with charging my gadgets, I think there should be more plug sockets inside the room. The telephone does not work outside of the hotel either, it can only be used to call front desk and even though I was told I can use the phone down in front desk, I think it's not very private and I just want to order deliveries in the privacy of my room. The staff are friendly. One thing that bummed me as well is the fact that I have to leave my key card at front desk every time I leave the hotel. It can be a bit inconvenient because I just want to leave the hotel and stroll around in peace. The TV has cable channels available although the channel list given to me is SO little, they only included the channels for Disney, Nickelodeon, etc. I would prefer a FULL LIST of available channels and not just a select few.
Stayed 3 nights in Sep 2018
Response from Hotel 99 D.M. on 19 Sept 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from DM on 18 Sept 2018
Thank you for staying with us. appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Enjoyed the staff very friendly and responsive.
Stayed 1 night in Jul 2018
Response from Hotel 99 D.M. on 2 Aug 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2018
Response from Hotel 99 D.M. on 18 July 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Hotel 99 D.M. on 12 Feb 2018
Thank you for your feedback. We will be hoping for your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff had excellent, accommodating and very friendly.
Stayed 2 nights in Jan 2018
Response from Hotel 99 D.M. on 30 Jan 2018
Thank you for taking time to review our property. We will be hoping for your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place... I liked most near the center of Cubao and dining and transport facilities
Stayed 1 night in Jan 2018
Response from Hotel 99 D.M. on 5 May 2019
Thank you for staying with us. we welcome you to come back again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Budget hotel
I was satisfied.
Stayed 1 night in Dec 2017
Thank you for taking time to review our property. We will be hoping for your next visit.

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Satisfied
My stay was satisfactory.
Stayed 1 night in Dec 2017
Thank you for staying with us. we welcome you to come back again.

2/10 Terrible

S, Carribean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place to stay
I been travelling and there's always a place where you expect it average or excellent, it depends upon the location and the brand. But ofcourse, you can't stop expecting that atleast the staff should be polite and knows how to give consideration to their guest. This hotel was not really a place to recommend.
Stayed 1 night in Nov 2017
Response from Hotel 99 D.M. on 28 Nov 2017
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies Mr./Ms. S.

10/10 Excellent

Ismael Andres, Saskatoon SK Canada

Liked: Staff & service
Disliked: Cleanliness
For Adults only
it's okey
Response from Reservation Team on 25 Nov 2020
Thank you for your feedback! It is very important to us. Rest assured that we will continue to do excellent service for all our guests. We hope to welcome you back at RED Hotel!

4/10 Poor

BentZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to bus terminals
This is an hotel to just nap after long hours of a bus ride nothing more. The staff were great but the cleanliness needs plenty of improvements. My girl was looking at the pillows and thought that it did not have any pillow casing as you can see the nasty dirty through the pillow case.

8/10 Good

JOHN MATTHEW

Liked: Staff & service, property conditions & facilities, room comfort
Convenient and Comfortable Hotel
for me its ok for immediate accommodation for travellers and also its affordable for those have low budget..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel but no beach or swimming pool,
Very good service ,good food very cleanroom,good bed.hotel staff helpful?

8/10 Good

Austin

Liked: Cleanliness, staff & service, room comfort
Hotel Review
The hotel was good and in a safe area, but they didn't have my reservation when I arrived and I had to charge up my laptop and show it on my email for them to check me in.

8/10 Good

Gregory, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value stay at promo rate
Hotel99 ticked all the boxes..good value at a promo rate, comfortable, internet moderately slow, shower hot sometimes, cable was good, breakfast good but COFFEE EXTRA, plenty of food choices outside and MRT and buses only 100m away. Being a 3,6, 12, 24 hour hotel you can check in at 9am and out same which suited my needs well.

6/10 Okay

Verified traveller

Liked: Staff & service
i can't imagine to stay in the hotel with no windows... It was like your stuck in the box, and the room color is too dark, doesn't appear to be a light motive that will somehow feel the traveler much relax and soothed with the stay. the blanket we had is already used, we found many stain on that one and we ask to change the blanket given to us... They should check thoroughly all the pillows, blankets or linens clearly... It was like it already used by someone and they tried to let it used for us pa... i jst hope we took a picture with the blanket but its not good, hope they can improve more they services... thank you.

4/10 Poor

Diona, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a motel, not a hotel
I did not know while I was booking the hotel in Expedia that it is a motel, not a hotel so imagine our surprise when we arrived in the hotel and seeing guests casually checking in for one hour or three hours for a "good time". While checking out, it was only during that time that I noticed their signage that guests must be 18 years old and above as it was an "adult" hotel. It was horrible and disgusting.

2/10 Terrible

Nickie, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Have an extra money for some services. All my experience there is unexpected.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
You get what you paid for
You get what you paid for. I was just on a short transit and just needed a place to crash for the long journey the next day. It is close to MRT Cubao, which is convinient if you wanna travel within the metro system. Lots of local vendors in the street. If you wanna go to the more decent dining... There are a couple of malls with known international chain. The room has a PC unit (despite the internet was not working on the day that I stayed in).

2/10 Terrible

Antonio II, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
It is disappointed when you booked online with full board and upon checked in was d package including breakfast only...the receptionist insisting that the online was not true...it means the hotel was just fooling the consumers to attract their hotel...it was totally disappointed and even they dont bothered to apologize and they just ignored. Very poor service!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quicky
Booked room to meet my girlfriend before work. It was good for the short stay and price but you can get a lower price in person for short stays like 3hours.

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is dirty and smells bad.
Stayed 2 nights in Dec 2023

6/10 Okay

Toto, 日本

Liked: Cleanliness
受付スタッフはかなり感じ良かった。でも清掃スタッフが最悪。大声で叫びながら廊下歩くしスマホで爆音で音楽鳴らすし間違えて勝手に部屋入ってくるし。 駅近でそれなりの料金するんでスタッフの教育して欲しい。 プレミアムルームでも部屋狭い。窓なし。wifi繋がりにくい（9階 ）globeのSIMも繋がらない。エアコン温度調節不可 いい所は硬さの違う枕が4つあった！！
Stayed 4 nights in Oct 2018
Response from Hotel 99 DM on 29 Oct 2018
Dear Valued Guest, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, I am sorry. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24時間ステイ
交通至便
Stayed 1 night in Jan 2018
Response from Hotel 99 D.M. on 10 Jan 2018
Thank you for your feedback. We will be hoping for your next visit.

4/10 Poor

Verified traveller

Disliked: Room comfort

2/10 Terrible

Luong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

KYOUNGSOO, korea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
적당한.....
위치는 로컬 나이트라이프 하기에 아주 좋음. 그러나 내가 이세상세서 재일 싫어하는 벌레를 방에서 볼수 있었음. 우웩~~

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
쿠바오 역에서 가까움.
소고호텔과 같은 러브호텔이며, 깨끗하지만 소고호텔이 더 서비스가 좋은것같음. 하루가 아니고 12시간만 쓸경우 더 비용을 절약할 수 있음.

4/10 Poor

JINWOO, 경북 포항

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
튠보다 못함
튠호텔이 훨씬 좋습니다.

8/10 Good

Mareike, Manado, Indonesia

Disliked: Cleanliness, room comfort
Hotel dengan lokasi baik - tapi itu saja
Lokasi hotel dekat MRT dan LRT sehingga mudah dijangkau, namun kondisi dan kebersihan masih kurang. Keuntungan utamanya adalah makanan yang murah, walaupun free breakfastnya masih sangat terbatas.