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Reviews of Citystate Hotel Quiapo

2 out of 5
Citystate Hotel Quiapo
475 Quezon Blvd, Quiapo, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Over all enjoyed our stay
Stayed 1 night in Apr 2024
Response from Sheryl on 17 Apr 2024
Thank you very much! We are glad to hear from you.

8/10 Good

TAREQ S.

Stayed 6 nights in Dec 2023
Response from Sheryl on 20 Dec 2023
Thank you for our high score! Rest assured that we will keep up our good work.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their affordable breakfast at the hotel, small fridge in the room, friendly staff, and close shopping area and close convinient food places etc. Except the room is constantly moving like having a small aftetshack, maybe because they're having a renovation on the top of the building but all in all is good.
Stayed 3 nights in Nov 2023
Response from Sheryl on 20 Dec 2023
Thank you for our high score! Rest assured that we will keep up our good work.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
First of all, you get a really good shower here. Plenty of hot water. HOWEVER, bring your own soap or body wash. Their soap bar is tiny, good for someone small like a grammar school-age child. No provided shampoo or conditioner. ALSO, bring your own roll of toilet paper. All that's initially provided is a small packet of flimsy paper sheets. Ack !! A free breakfast is included and is quite good; you won't go hungry and it's available any time of day or night. They have an extensive and reasonably priced menu of favorite Filipino foods, also available 24/7. Whoever their chefs are, they know what they're doing in the kitchen.
Stayed 3 nights in Sep 2023
Response from Sheryl on 20 Dec 2023
Thank for our high score! Rest assured that we will keep our good work.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First of all, you get a really good shower here. Plenty of hot water. HOWEVER, bring your own soap or body wash. Their soap bar is tiny, good for someone small like a grammar school-age child. No provided shampoo or conditioner. ALSO, bring your own roll of toilet paper. All that's initially provided is a small packet of flimsy paper sheets. Ack !! A free breakfast is included and is quite good; you won't go hungry and it's available any time of day or night. They have an extensive and reasonably priced menu of favorite Filipino foods, also available 24/7. Whoever their chefs are, they know what they're doing in the kitchen.
Stayed 3 nights in Oct 2023
Response from Sheryl on 20 Dec 2023
Thank for our high score! Rest assured that we will keep our good work.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff convenient to transport older property but reasonable price
Stayed 2 nights in Sep 2023
Response from sheryl on 19 Sept 2023
Thank you for your feedback.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean spacious room value for the price
Stayed 1 night in Aug 2023
Response from sheryl on 19 Sept 2023
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

TJ

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
That area is historic. The staff was all amazing...

6/10 Okay

Evelyn

Stayed 2 nights in Aug 2022

10/10 Excellent

Noraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 2 nights in Aug 2022
Response from sheryl on 5 Sept 2022
Thank you very much

10/10 Excellent

Acmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from sheryl on 24 Aug 2022
Thank you for your perfect rating sir. We will be glad to have you again.

6/10 Okay

Acmad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022
Response from sheryl on 24 Aug 2022
Thank you for your feedback

4/10 Poor

Syed Haider

Stayed 3 nights in Jul 2022
Response from sheryl on 24 Aug 2022
We are sorry we didn't meet your expectations but rest assured that we are doing our best to improve our services. Thank you for your feedback

8/10 Good

Abdool Rassool

Stayed 1 night in Jun 2022

6/10 Okay

Michael

Travelled with group
it was so-so, not good , not bad
It is maybe the best 2 star hotel I ever stayed at. The workers are nice. THey will even deliver your free breakfast as roomservice. Some rooms have a safe, some do not. some rooms have hot water, some do not. My room/bed shook every time a bus drove by fast enough. Nice restaurants nearby like chowking and 7-11. at entrance homeless family with kids was living right there,so it was kindof an eye-opening experience. I would only stay here again if the rate dropped to 15 dollars a day, because comparatively it is not a bargain for 25 dollars. also, there is another hotel behind it with the same exact name, so the taxi drivers sometiemes dropped me off at the wrong hotel . it is near the museum and church but not a lot in that neighborhood.
Stayed 2 nights in Feb 2020
Response from Sheryl on 6 Feb 2020
Thank you very much for your feedback sir. We are glad to have you back. God bless

8/10 Good

jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very accomodating staff, the room is clean and well ventilated
Stayed 5 nights in Dec 2019
Response from Sheryl on 3 Jan 2020
Thank you for your wonderful feedback ma'am. We are glad to have you back. God bless!

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sheryl on 3 Dec 2019
Thank you for the high score. God bless!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Do not recommend
Unfriendly reception staff, no juice offered, unhelpful. You are given a tiny wad of toilet paper which is not enough for 1 day. They force you to wait while they do a room check upon checkout. Would not recommend this hotel.
Stayed 1 night in Apr 2019
Response from Sheryl on 25 May 2019
We're very sorry you were unhappy. Rest assured that we will double up our effort to fix the issues and improve our facilities and services. Thank you for your feedback.

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from sheryl on 28 Mar 2019
Thank you for your feedback

10/10 Excellent

Lalaine Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sheryl on 20 Feb 2019
Thank you very much for taking time to rate us Ma'am Lalaine. Till next time :-) God bless!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Jolina, Pampanga

Liked: Cleanliness, staff & service
It was the only hotel available then but staff are accommodating, there were too many people in line but I'm glad we booked in advance. Was cheap, though the facilities look old, the plan was like a maze since there were too many hallways 😅 but it was okay, even if the fixtures and appliances are already old, they still function well. The only thing I noticed at night is that I can hear people outside, on the hallway probably. The hotel is near the highway and there are just loads of people since it's near Quiapo church. The interior was way better than the exterior. Overall, with all of this flaws, the friendliness of the staff made up for it. ❤
Stayed 1 night in Sep 2018

6/10 Okay

Steffen

Liked: Staff & service
Muss jeder selber entscheiden

2/10 Terrible

Apolo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
ASCO
Nunca nos limpiaron la habitacion. Nunca hubo agua caliente y el tv nunca funciono.
Stayed 3 nights in Aug 2023
Response from sheryl on 10 Aug 2023
We are very sorry to hear that sir. We failed to notify you on our hotel practices. Rest assured that we will take this as a learning and we promise to improve our services. Thank you for your feedback.

10/10 Excellent

Uwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war ausreichend geräumig und auch der Sanitärbereich entsprach den Anforderungen. Die etwas in die Jahre gekommene Einrichtung hat ihren Charme. Das Frühstück ala Carte ist etwas gewöhnungsbedürftig als auch, dass das Frühstück in der Lobby eingenommen wird. Alles in allem trotzdem empfehlenswert.
Stayed 2 nights in Mar 2023

8/10 Good

Ivar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 2 nights in Dec 2018
Response from Frontdesk on 31 Jan 2019
Thank you very much, hope too see you again next time