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Reviews of Citadines Millennium Ortigas Manila

4 out of 5
Citadines Millennium Ortigas Manila
11 Ortigas Avenue, Pasig

Reviews

9.2

Wonderful

Rating 10 - Excellent. 168 out of 265 reviews" "
Rating 8 - Good. 77 out of 265 reviews" "
Rating 6 - Okay. 13 out of 265 reviews" "
Rating 4 - Poor. 4 out of 265 reviews" "
Rating 2 - Terrible. 3 out of 265 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Steve

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Rodney Manabat, Assistant Manager, Guest Service on 9 Jan 2024
Dear Steve,Thank you for your review. We hope to welcome you again in the future!

10/10 Excellent

Edna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Luz Mirandilla, Guest Service Manager on 1 Jan 2024
Dear Edna,Thank you for your rating and staying with us. We look forward to welcoming you again on your next stay!Regards,Guest Service

10/10 Excellent

Perfecto Jose T

Stayed 2 nights in Dec 2023
Response from Luz Mirandilla, Manager, Guest Service on 15 Dec 2023
Dear Perfecto Jose,Thank you for rating us. We hope to welcome you back again here in Citadines!

8/10 Good

Wei Khen

Business traveller
Liked: Cleanliness, room comfort
Was upgraded to bigger room.
Stayed 2 nights in Oct 2023
Response from Luz Mirandilla, Manager, Guest Service on 11 Oct 2023
Thank you for your rating and feedback. We are very glad that you enjoyed your stay and your upgraded room. We hope to welcome you back again!

10/10 Excellent

Kristine

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 25 July 2023
Dear Kristine, Thank you for sharing your review with us! Looking forward to welcoming you back again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 25 July 2023
Thank you for sharing your feedback with us! We hope to be able to serve you better on your next stay. Looking forward to welcoming you back again soon!

8/10 Good

jeng kang, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast should have improve better.
Stayed 4 nights in May 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 23 May 2023
Dear Jeng, Thank you for sharing your feedback with us. Rest assured this will be relayed to the team to work towards improvements. Looking forward to welcome you back again soon.

8/10 Good

William Ford

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was within walking distance of the office I was attending on business
Stayed 2 nights in Apr 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 24 Apr 2023
Dear William, Thank you for taking the time to share your feedback. I am glad to know that you liked the location of our property. Looking forward to welcoming you back again soon!

10/10 Excellent

Salvador

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 11 Apr 2023
Dear Salvador, Thank you for your rating! We look forward to welcome you back at our property again soon!

10/10 Excellent

Martin Paulo

Business traveller
Liked: Cleanliness, room comfort
Room was great
Very clean and affordable, they even upgraded us. Thank you Citadines!!
Stayed 1 night in Feb 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 15 Feb 2023
Dear Martin, Thank you for sharing us your feedback! We are delighted to know we were able to serve you well. Looking forward to welcome you back soon!Regards, Luz MirandillaAsst. Manager, Guest Service

10/10 Excellent

Thaddeus

Liked: Cleanliness, room comfort
My stay was over all great though tv and microwave were not functioning, they were replaced on a timely manner.
Stayed 3 nights in Feb 2023
Response from Luz Mirandilla, Asst. Manager, Guest Service on 14 Feb 2023
Dear Mr. Rosales, Thank you for sharing your feedback with us. We do apologize for the inconvenience this has caused you and we are glad to know that you were immediately assisted on your concern. We appreciate your kind words and rest assured this will be shared to the team so we can also work towards serving our guests better. Regards,Luz MirandillaAsst. Manager, Guest Service

8/10 Good

Benedicta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love that I can prepare my own healthier meals because it has all the cooking utensils I need and a stove. It may not be the hotel's fault but because there seem to be a construction in the back entrance, the walkway is not very safe (uneven curbs)
Response from Luz on 18 Dec 2022
Dear Benedicta, Thank you for sharing you feedback to us. We are delighted to know that you liked our room amenities.We look forward to welcome you again soon. Regards, Luz MirandillaAsst. Manager, Guest Service

2/10 Terrible

frances nicole

Stayed 1 night in Dec 2022
Response from Luz on 18 Dec 2022
Dear Frances Nicole, Thank you for sharing your rating with us. We would like to know more on areas where we have failed to meet your expectations. This is so we can work on areas where we can improve.We hope to hear from you. Regards, Luz MirandillaAsst. Manager, Guest Service

4/10 Poor

Peter Van

Liked: Cleanliness
Stayed 1 night in Dec 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 14 Dec 2022
Dear Mr. Peter Van, Greetings! Thank you for sharing your rating with us. As we highly value our guests' feedback, we would like to hear more on how we can be able to meet your expectations. Should you be open to specify areas where we can improve better, we will be delighted to know about them. Looking forward to your response. Regards, Luz MirandillaAsst. Guest Service Manager

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, room comfort
Comfortable
A comfortable option in Ortigas area -- spacious apartments, with drinking water provided. Good wifi, good spa onsite with reasonable prices, the restaurant is fine, earl check-in at 7 am was charged at half daily rate. The surrounding area can be a bit noisy.
Stayed 2 nights in Dec 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 12 Dec 2022
Dear Alexander, Thank you for sharing us your feedback!We are glad to know that you enjoyed your stay with us and found our hotel a comfortable one. We look forward to seeing you again very soon! Regards, Luz MirandillaAsst. Guest Service Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 6 Dec 2022
Dear Paul,Thank you for your rating of Citadines Millennium Ortigas. We look forward to welcoming you back again!

10/10 Excellent

Hugo, North Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Response from Luz Mirandilla, Asst. Manager, Guest Service on 30 Nov 2022
Dear Hugo, Thank you for sharing your feedback to us! We appreciate your time and glad to know that you liked your stay. Looking forward to seeing you again soon!

10/10 Excellent

MA JEAN THERESA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Oct 2022

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean property, spacious room. Beware noisy neighbors late night just my luck (thinner walls) but hotel immediately resolved. It appears their breakfast options also improved from past concerns, great coffee. I’d stay again for the value.
Stayed 2 nights in Oct 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 24 Oct 2022
Dear Dorothy, Thank you for sharing your feedback with us. We are glad to know that you enjoyed your stay and we look forward to seeing you again soon!Regards,

10/10 Excellent

Johnny

Liked: Cleanliness, amenities, property conditions & facilities
Staff was accommodating and courteous
Stayed 2 nights in Sep 2022
Response from Luz Mirandilla, Asst. Guest Service Manager on 11 Oct 2022
Thank you for sharing your feedback Johnny. Glad to know that we were able to meet your expectations. Looking forward to seeing you again soon!

8/10 Good

Mary Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkable stores,free breakfast, security by entrance and back exits. Will stay again
Stayed 7 nights in Aug 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 11 Sept 2022
Dear Mary Jane, We appreciate your time to send us a feedback. Looking forward to welcome you on your next stay with us. Regards,

10/10 Excellent

aimee, fullerton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff are very nice and accomodating
Stayed 1 night in Sep 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 5 Sept 2022
Dear Aimee, Thank you for sharing your feedback. We appreciate your kind words and will share it to the team so they may be motivated to serve our guests better. Looking forward to seeing you again soon!Regards,

10/10 Excellent

aimee, fullerton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff are nice. GIDEON is the best. not sure if i got his name right. will come soon. everyone is great
Stayed 1 night in Aug 2022
Response from Luz Mirandilla, Asst. Manager, Guest Service on 5 Sept 2022
Dear Ms. Aimee, Thank you for your special mention to our staff - Gideon Gonzales. Yes you were correct to mention his name. This will be shared to him and to our General Manager as well. Thank you for your feedback!

10/10 Excellent

aimee, fullerton

Stayed 3 nights in Aug 2022

8/10 Good

aimee, fullerton

Stayed 1 night in Aug 2022

10/10 Excellent

KIAN SING

Travelled with family
Liked: Cleanliness, room comfort
Very happy guest
friendly staff. Good service from check-in to check-out n house keeping staff are responsive n helpful. Hotel facility n Environment is clean and well kept. Bedroom is good size n bed is very comfortable. We enjoyed staying at Citadines Millennium Ortigas. Well done 👍 Will certainly return
Stayed 2 nights in Jul 2022
Response from Luz Mirandilla, Guest Service Supervisor on 21 July 2022
Dear Kian Sing, Thank you for your review! We are truly glad you enjoyed your stay with us! Looking forward to welcoming you again very soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unlike Other Citadines Properties Around Asia
Many of the insects in the bathroom & in the room attached to this post. Killed 8 of them in one night. Bed was advertised as king sized & perhaps measurement wise, it was. But were actually 2 single beds stuck together & uncomfortably obvious. Hot water seemed time dependent in that in some showers, hot water lasted 2 minutes. Bathroom light was also flickering when we got in the room. But what turned us off was the front desk respresentative. We asked if it was possible to get a quiet room, to which they assured us yes. Turned out to be beside the elevator & each & every ding, & all the folks congregating waiting to enter & leaving were heard. When we requested for a change in room, the same rep. said they had no visibility in room availabilities, that only housekeeping could say. They did not get back to us on this so we went back to the lobby to check on the status of our request. They eventually offered another room but was equally noisy as it was located in front of the main highway. We asked if there were any other options to which we got a “no” (Hotels.com indicated 8 of the same room available). We mentioned we’re willing to wait to be moved & the rep. said “sige po, gawan natin ng paraan” (“alright, we’ll make this work”). 2 hours later, Hotels.com’s listings showed no restrictions in availabilities at this point - nobody got back to us. Kudos to Matt from concierge who seemed like a genuine guy - a refreshing contrast to their colleague.
Stayed 2 nights in Jul 2022
Response from Luz Mirandilla, Guest Service Supervisor on 21 July 2022
Dear Mr. Osmena, We are truly sorry for the unpleasant experience you had with us. Allow me to address the concerns with you personally. We thank you for sharing your feedback as these may be used to better improve our services. We look forward to still welcoming you here at the property, giving us an opportunity to serve you better. Regards,

8/10 Good

Roland

Liked: Cleanliness, amenities, property conditions & facilities
all good
Stayed 1 night in Jul 2022
Response from Luz Mirandilla, Guest Service Supervisor on 4 July 2022
Dear Roland, Thank you for your review! Looking forward to seeing you again! Regards,

10/10 Excellent

Gene

The staff are very accomodating.
Stayed 4 nights in Jun 2022
Response from Luz Mirandilla, Guest Service Supervisor on 25 June 2022
Dear Gene, We appreciate your time to send us review! Glad to know that our staff was able to accommodate you well. We look forward to seeing you again soon!

10/10 Excellent

felina

Travelled with family
Liked: Cleanliness, room comfort
5 stars for citadines millenium ortigas
there are 2 entrances and if one has a car, one needs to pass by the back entrance along sapphire road to have access to B4 parking. there, a porter will meet you to help bring up your luggages. in our case, matt was already waiting there when we parked. checking-in was fast c/o paul. the 2BR/2 T&B unit was much much better than we expected! good layout, very clean! there was a jug of drinking water prepared. the kitchenette had enough plates, glasses etc for us. basic toiletries were provider - good smelling soap! aircons were working well. breakfast at le gastro was hybrid - a la carte for main meal, buffet for bread, eggs, cereals, juices, fruits. i had american breakfast and the scones are the best i've ever tasted!!! really!!! the baked beans were also so good! staff at the restaurant were very accommodating, very amiable and very pleasing in looks and manners. i later found out it is part of the ascott group and so i am not surprised with the good service and amenities!!! we will book some other time again. 🌟🌟🌟🌟🌟
Stayed 1 night in Jun 2022
Response from Luz Mirandilla, Guest Service Supervisor on 24 June 2022
Dear Felina, Thank you for writing us a review. We trully appreciate your good words and rest assured these will be relayed to the team so they may be motivated more to serve our guests better. We look forward to seeing you again soon!

10/10 Excellent

Rosario, Staten Island

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The lobby feels a little bit old but the room I stayed in looks good. View from the room is good too.
Stayed 1 night in May 2022
Response from Luz, Guest Service Supervisor on 6 June 2022
Thank you for writing us a review. Such feedbacks will be used by the team to further enhance our services. We look forward to welcome you again soon.

10/10 Excellent

Elsa

Travelled with group
Stayed 1 night in May 2022
Response from Katrina on 22 May 2022
Thank you, Elsa for your perfect 10 rating of Citadines Millennium Ortigas Manila. We are happy to know that you enjoyed your stay. We look forward to welcoming you back again.

8/10 Good

barry

Stayed 2 nights in Apr 2022
Response from Katrina on 22 May 2022
Thank you, Barry for your rating of your most recent stay with us. We look forward to welcoming you back again.

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They had very restrictive policies about their pool (no outside guests are allowed to swim), and about the number of guests you could have anywhere. They had strange attitudes in general, as though their paying guests, and the food deliveries they may have come, and everything should be based on how they would prefer things happen, not on a happy experience for their clients (and they are not even all that polite about these things).
Stayed 7 nights in Mar 2022
Response from Katrina on 29 Mar 2022
Dear Brian, We are sorry to hear of your unhappiness during your recent stay with us. Thank you for giving us the opportunity to address your concerns. For our everyone's, both staff and guests' safety, our facilities are only accessible for registered guests and maximum occupancy is being implemented in line with IATF's protocols for hotels. With the new guidelines given to multi-use hotels, we are now allowed to have full room capacity. With this, maxmimum capacity of each rooms will still be followed to abide the building code's maximum capacity. A studio room may only have 3 guests, and number of people that was being asked to use the pool for that studio room was 7. We apologize for this inconvenience. We hope to be able to welcome you again and have another opportunity to serve you better. Warm regards, Ana Katrina Bacungan Guest Service Manager

10/10 Excellent

Elizabeth Avillanoza

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property very clean and such an amazing staff. I was only looking to stay for a week in this property but I ended up extending two more weeks. They had some protocols due to COVID but they have to keep all their clients safe. I appreciate the extra work that they did to ensure everyones safety.The restaurant staff was also very amazing. I will be looking forward to staying in this property again when I'm in the Philippines. Thank you again for giving me such a wonderful experience.
Stayed 6 nights in Mar 2022
Response from Katrina on 5 Apr 2022
Dear Elizabeth, Thank you for your review and 5 star rating of Citadines Millennium Ortigas! We are so happy to read about your wonderful stay with us. Feedback like yours truly inspire us to continually provide and improve the level of service that residents have come to expect. We look forward to welcoming you back again! Warm regards, Ana Katrina Bacungan Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Very Happy
The room here is huge, modern, in great condition, and well equipped. The breakfast that is included is really good. They give you a menu to order from. The food is great quality and large (American sized) portions. Staff has all been great.
Stayed 4 nights in Feb 2022
Response from Katrina on 22 Feb 2022
Thank you for your review of your most recent stay at Citadines Millennium Ortigas. We are pleased to know that your stay has been a very happy one! Your feedback will be shared with the rest of the Citadines team as well as our restaurant, Le Gastro's team. We look forward to welcoming you back again!

10/10 Excellent

Fairy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved this property. It was very clean and we love how there was a kitchen as well. The staff were very friendly and helpful. Location is pretty good, and the view outside our almost floor-to-ceiling windows was panoramic. We stayed here for mandatory quarantine purposes. The only thing though is there weren’t any pots, pans, knives and other utensils for cooking for preparing food. There were a few plates, 2 mugs, 2 saucers and I think that was it. There was no paper towel as well but we did bring our own. Usually, when we books studio apartments, these are already available in the room. Otherwise, will definitely stay here again.
Stayed 8 nights in Jan 2022
Response from Katrina on 8 Feb 2022
Dear Fairy, Thank you for your 5 star rating and your review of your stay at Citadines Millennium Ortigas. We appreciate your feedback and rating and we are pleased to know that you loved your stay with us. We apologize for the incomplete set up during your stay and rest assured, this will be relayed to our Housekeeping department. We look forward to welcoming you back again.

2/10 Terrible

Arsenio

Stayed 10 nights in Jan 2022

6/10 Okay

Richard

Stayed 5 nights in Jan 2022

8/10 Good

GINA MARIE

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2022
Response from Katrina on 8 Feb 2022
Thank you, Gina Marie for your rating of your most recent stay with us.

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, room comfort
Citadines has never disappointed me. The quality of its maintenance and cleanliness is simply consistently outstanding.
Stayed 5 nights in Jan 2021
Response from Katrina on 9 Mar 2021
Dear Rafael, Thank you for your feedback which will be shared with the team at Citadines Millennium Ortigas, especially to our Housekeeping and Engineering teams. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Warm regards, Ana Katrina Bacungan Guest Service Manager

10/10 Excellent

Redentor

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Katrina on 31 Mar 2020
Thank you Redentor for your perfect 10 rating of Citadines Millennium Ortigas!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Staff were very accommodating. The location is great. Near big malls.
Stayed 1 night in Mar 2020
Response from Katrina on 31 Mar 2020
Thank you for your 5 star rating of Citadines Millennium Ortigas. We look forard to welcoming you back again!

10/10 Excellent

Maria, San Francisco, Ca.

Travelled with family
Liked: Cleanliness, amenities
The staff are friendly from front desk, doorman, housekeeping, nice and friendly massage therapist, the gym. Overall love the place and will definitely come back on our next vacation on 2021. Friends who came over and visit can’t believe there’s a gem in Citadines in the heart of Ortigas. My brother in laws And nephew who are first timer visitor to the Philippines were very impressed. Free parking, fresh linen daily per request, good heating system with washer and dryer bathroom for every room we stayed in a 3 BR. Accessible to shopping centers with tons of restaurants around to choose from.
Stayed 18 nights in Feb 2020
Response from Katrina on 31 Mar 2020
Dear Maria, Thank you for your feedback which will be shared with the team at Citadines Millennium Ortigas. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again at Citadines - your gem in the heart of Ortigas! Warm regards, Ana Katrina A. Bacungan Guest Service Manager

10/10 Excellent

Ryan, Toronto Canada

Travelled with partner
Liked: Cleanliness, amenities
Stay here every time I am in Manila. I like it because of the kitchenette in the room as it is nice to cook for myself and not eat out all the time. The staff are helpful and always smiling. Stayed one week in February 2020 before going to Bali then coming back. Unfortunately for me the were no vacancies on my return Feb 19-28 so had to go somewhere else which is a shame as i would have liked to stay here again. This speaks to the popularity of this Aparthotel. Breakfast buffet is good, plenty of options. I've stayed at other Citadines Properties and this property is still my favorite if your staying in Ortigas Center. Will stay here again if I'm ever back in Manila. Stay here in 2017, 2018 and 2020.
Stayed 6 nights in Feb 2020
Response from Katrina on 24 Feb 2020
Dear Ryan, Thank you for your compliments about our serviced residence during your recent stay and it is our pleasure to hear that we are your favorite Citadines! We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warm regards, Ana Katrina A. Bacungan Guest Service Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Katrina on 24 Feb 2020
Thank you for your five star rating of Citadines Millennium Ortigas!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Katrina on 25 Feb 2020
Thank you Mary for your perfect 10 rating of Citadines Millennium Ortigas! Warm regards, Ana Katrina A. Bacungan Guest Service Manager

8/10 Good

Pitimini, Ortigas

Travelled with group
Liked: Cleanliness
Property is good in terms of cleanliness and features BUT customer service is bad. Amenities in the room is incomplete. We still have to ask a lot of needed things like utensils, dish soap for our use in the room
Stayed 1 night in Feb 2020
Response from Katrina on 25 Feb 2020
Dear Pitimini, Thank you for taking time to write this review. We also acknowledge your feedback regarding amenities and rest assured this will be shared to our Housekeeping manager for improvement. Warm regards, Ana Katrina A. Bacungan Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great service staff. Location is a few minutes walk from Robinson. Many choices of food around the hotel. Breakfast doesn’t have choices. Food are just ok.
Stayed 4 nights in Feb 2020
Response from Katrina on 25 Feb 2020
Thank you for your feedback and your perfect 10 rating of Citadines Millennium Ortigas! We look forward to welcoming you back again. Warm regards, Ana Katrina A. Bacungan Guest Service Manager