Deluxe Twin Room, 2 Double Beds, Non Smoking, City View
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Reviews of Bryan Condo Makati

3 out of 5
Bryan Condo Makati
4537 Casino Street Palanan, Makati

Reviews

5.4
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 3 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

6.4/10

Cleanliness

5.4/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY!
The window was broken and could not be shut so hot air and smell as well as mosquitos constantly came in through it. Bedsheets were dirty (we discovered this as we were going to bed and had no chance to replace as the reception was empty) Asked them to change and clean the next day however they did not clean but left towels on floor and did not fill up toiletpaper (was barely any there to start with). Tv was broke too and they didnt seem too stressed about that either. Also found a used 1 use shampoo satchet in shower when we arrived. The “ac” was soo loud and because if the heat and extreme smell oozing in at night we had to have it on. Check iut was at 12 and we were about to leave the room when the cleaninglady knocjed on the door looking sour at exactly 12.03!! They really need to have a conversation with her - she really made the whole experience worse withthe looks she gave us! Room was really outdated and dirty. We have been travelling for 9 months now medium to low budget and this is the bottom 5 hotels we have been to. Only good thing was a friendly receptionist and the securityguard on the first floor
Stayed 2 nights in Mar 2019
Response from Putri on 27 Mar 2019
Dear Sara, Please accept our sincerest apology for the inconvenience that this has caused you. It is rather a regret that we are not given the chance to accommodate you in a manner that you expect, and that we should and are expected to deliver. We have shared your input to the management for improvement. Customer's feedback is taken seriously by ZEN Rooms team, as through honest feedback from our customer, we can identify which aspect that need to be improved. We kindly thank you for bringing this issue to our attention. We hope there is another chance to welcome you back at our best! Kind regards, Putri

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Zaher

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2018

4/10 Poor

D

Liked: Cleanliness, room comfort
Disliked: Staff & service
Look for another place to stay
The staff and the supervisor clearly did not have proper training and are impolite. Our room wasn’t cleaned after our first night of stay, so we asked the staff about it. She told us that we had to put the “make-up our room” sign by the doorknob so they’d know if we wanted our room cleaned. i told her that the supervisor/receptionist did not inform us about this when we checked-in. But instead of making it uo to us, she had to argue and made it sound like it’s our fault and we shoulve known. We also asked for the wifi password, but told us that only the supervisor knows the password. Should be given to us upon check-in. Also asked for their room rates for future references but the staff had no idea about it. Lastly, my brother left his shoes outside the room since it was starting to smell. The supervisor impolitely and furiously knocked on our door and told us that we should keep the shoes inside since they have other guests too. We understood her reasoning but she shouldve informed us nicely. We are guests too. Better look for other hotels that would make your stay stress-free.
Stayed 3 nights in Mar 2018

2/10 Terrible

Al, Indianapolis Indiana USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a dump!
We were not getting the room I booked! The owner overbooked the place! I had it booked for 3 nights but the place doesn’t have any amenities at all ! We have to answer our phone calls and walk downstairs to do it since our room phone isn’t in service We have to go buy our own paper plates to use in the unit! No kitchen supplies at all The shower was flooded! I paid for 3 nights but can’t get any refund or credit for the remaining 2 nights! Did not sleep well due to a stressful check in to start with that day 2/8/18 It was a nightmarish day for me and my wife we checked out early and find another place to stay which was a hassle! Very bad experience! Never will I trust those ads on your websites! Al
Stayed 3 nights in Feb 2018

10/10 Excellent

Tim, Reno, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo close to mall of Asia.
This place is very nice,.well decorated, clean, spacious, and the staff was very friendly. I would stay here again, next time I'm in Manila. They also serve breakfast with coffee. I was very impressed with this place. Do yourself a favor as well.
Stayed 2 nights in Dec 2017
Response from Che on 12 Dec 2017
Thank you Sir Tim for the appreciation. We hope to see you again here in Bryan Condominium

10/10 Excellent

Grace

Stayed 1 night in May 2023
Response from Bryan Condominium Suites on 24 June 2023
We would like to thank you for choosing Bryan Condominium Suites. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Großes Appartment mit 2 großen Doppelbetten, ideal für Familie
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Hideki

Disliked: Staff & service
犯罪者が身を隠すにはもってこいかも。部屋は十分スペースがありました。
3人部屋で予約しておいたが、部屋が無いとな。結局、ツインベッドルームになった。2時前のチェックインは一切認めない。とても古い古いコンドミニアムの部屋を改装してる。シャワーの温度調節は難しい。お湯、水の繰り返し。汚いコンドミニアムのクセに、全館禁煙。エレベーターは勝手に何度もドアが開いたり閉じたりする。アミューズメントパークのつもりで泊まると良い。スリッパは無い。サービスウォーターやアメニティは有ったかなぁ？歩いて5、6分のの所にショッピングモールがある。周りは治安の悪そうな、住宅地帯。もう利用する事では無いわー。特別に料金が安ければ、有りかも。兎に角、このホテルを見つけずらい。
Stayed 1 night in Dec 2018

4/10 Poor

비공개

Disliked: Staff & service, property conditions & facilities, room comfort
위생, 서비스, 부가 시설, 위치 면에서 좋지 않습니다.
-이 곳은 어느 허름한 건물의 5층에만 위치해 있습니다. -숙소 주변에는 관광객보다는 길가에 노숙자들이 많아 밤에는 여성분들끼리 움직이기엔 위험할 수 있을것 같습니다. -시설의 경우, 에어컨, 화장실은 괜찮았으나 드라이기, 변압기, 실내화, 욕실화가 없었으므로 참고하세요. -서비스와 청결의 경우, 1일 2수건을 주는 제도가 아닌것 같습니다. 둘째 날 일정이 끝난 뒤 숙소에 들어와보니 수건이 없길래 카운터에 문의했더니 '현재 모든 객실에 숙박객이 다 차서 수건이 없고, 세탁기가 고장나 직접 손빨래해야 해서 언제 줄 수 있을지 모르겠다.'라는 대답을 들었습니다. 또한 둘째날 돌아와보니 침대 시트가 바뀌지 않고 그대로 있었습니다. 저희가 침대시트에 음식물을 흘려 얼룩진 상태였음에도 바꿔주시지 않았습니다. 최대한 객관적으로 쓰려고 노력했으니 잘 판단, 고려해보시고 이용하세요
Stayed 4 nights in Feb 2018