Beach Hotels & Resorts in Manicouagan from AU$121

"The hotel itself was great. Clean, smooth stay, no issues. Unfortunately, the front desk experience was the complete opposite. The receptionist, Elizabeth, was extremely condescending and unhelpful. I arrived early on a quiet afternoon and was told “no” to early check-in with no explanation, despite rooms being available. Even when I offered to pay extra, she refused and spoke in a patronizing tone. After asking for a manager (who she said was unavailable but was actually nearby), she suddenly became able to accommodate me, something that could have been handled from the start. I understand policies, but the attitude and lack of basic customer service made this unnecessarily frustrating. Management should address this."

"Employée à l’arrivée et l’employé au départ très gentils; dame préposée au déjeuner très serviable, service hors pair "