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"I believe we were given an upgrade. The top floor room was very spacious and beautifully appointed. The complementary wine split was very appreciated. The small village is easy to navigate and the hotel is easy to find. Breakfast is served at your table buffet style; pick what you want. You can also order hot items. The restaurant in the evening is prepared by a Michellin veteran chef."

"We stayed for one night at Eurostars Fuerte Ruavieja while travelling through Spain and overall found it to be a very good base for exploring the city. The hotel is in an excellent location, with everything within easy walking distance including bars, restaurants, and the main areas of the old town. It was also straightforward to find when arriving by car, which is always appreciated in older city centres. One of the major positives was the secure hotel parking. Although chargeable, it felt safe and convenient, particularly when travelling with luggage. The hotel also allows easy access for unloading bags before parking. The room itself was clean, comfortable, and fairly well equipped. The bed provided a good night’s sleep and overall the room felt modern and practical. However, we would have appreciated tea and coffee making facilities either in the room or available in a communal area somewhere within the hotel. There were a couple of negatives during our stay. The soundproofing was not particularly strong and conversations from the street below could easily be heard despite the road itself being relatively quiet. We understand that some noise is expected when staying in a city centre, but normal conversations carried more than expected. There was also a noticeable sewage smell in the hallway during our stay. Thankfully this did not extend into our room itself, which remained fresh and comfortable. It may well have been a temporary issue while we were there, but it was"

"Demasiado pequeño el cuarto y los baños Demasiado simple"

"great price, good location. would stay again"

"We enjoyed our stay at Sercotel Portales. It is in a great location, within a few minutes’ walk to many restaurants, bars and shops. The room was clean, with comfortable bedding, but there was a distinct smell of smoke, particularly in the bathroom, which led us to believe that this may either have been a smoking room (even if we requested non-smoking) or that previous guests ignored the non-smoking directive. Because we could open the window, we were able to “air” out the place, and enjoy it. The bad smell was ultimately a minor inconvenience. We recommend this hotel. "

"We stayed at the hotel 2 nights. Nice, clean room, bathroom, soft towels. Located in the center of the city. Nice breakfast was included in the price. We definitely recommend this hotel."

"Breakfast was poor, didn't stay for breakfast . Parking was great. Hotel was very clean.. Enjoyed our stay at the hotel. "

"My room was miserably hot and AC didn’t work (in early April, not summer.) Hallway smelled like cigarette smoke. But the staff was very friendly. Good location."

"We absolutely loved this hotel. Beautiful accommodation. The shower was something else. Breakfast was absolutely delicious and we did enjoy the restaurant one of the evenings. The spa was a real treat thanks to Pedro. They have a wonderful wine cellar. Right in the centre of the old town. Will definitely visit again."