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"Beautiful suite! Perfect for traveling with two kids."

"Would not recommend this property or hotel. It’s a two star hotel at best. Housekeeping was a nightmare. Linens and sheets were bad quality. Doors slamming day and night as there are no closers on them. Thin walls and vents so you can hear your neighbors talking or doing other things. Food was all right. Pool is small and only has five seats. Area was not great as it was all cruise ship passengers and you need to walk up into old San Juan. Would not recommend this hotel if you want a relaxing, enjoyable stay. If you want a up at dawn, chaotic, and poor quality experience at a 4-star hotel price this is the place for you. "

"Cuarto limpio, pero las sábanas tenía unas manchas. Lo demás todo limpio. El cuarto no tenía ventanas, pero para nosotros no es problema. Bien ubicado. No tiene estacionamiento."

"Great accommodation, front desk staff was very welcoming, attentive and friendly. Room was clean just a little dusty in some areas but nothing major. Beds were comfortable and a/c pretty cold. Breakfast was fantastic the offering was top notch eggs, bacon, oatmeal and more everything was very nice."

"Beautiful looking hotel but the looks deceive the actual condition of the rooms. Cheap construction materials used. The stove did not work (& others I spoke to said the same). Location was misleading as well. However the staff was amazingly helpful, knowledgeable and kind. We wanted to take the golf cart to the other side of San Juan & walk back from there but there were never enough employees available to take anyone anywhere. And lastly when it said walk to cruise port - make sure it’s the port you are departing from as they cannot drive to Pan Am ports."

"I had to wait until 4pm to get my room but when I was able to I found it still not made up from the last guest which should not happen. They got it cleaned asap and gave me a discount for the issue. Yes the bar was a good perk."

"The pool and grounds are great. The breakfast and onsite restaurants and pool bar and grill were great. The other fun options were great for my teens - bowling go karts and billiards. We loved this resort but the rooms need some significant updating. It wasn’t dirty per se but run down. I hope Hilton gives this resort some love because it can be phenomenal if they do. "

"We were informed at breakfast that our Expedia booking didn't include breakfast, which everyone else got for free."

"We are very thankfull with all the staff of these hotel. Our family had a great time! "