Luxury Hotels & Resorts in Mamora Bay

"The rooms need to be updated. More staff needed for serving guests. "

"It was "

"Room was amazing as were staff"

"The staff were all very nice and welcoming and helpful. As for the room it looked like it had seen better days. The bathroom had cracked tiles and there was zero water pressure in the shower and at one point the water turned off all together. There was one single desk chair in the room and we had to bring in the balcony chairs inside just to have somewhere to sit down. I’m sure this room used to be nice when the hotel was first build but it looks like they haven’t done any refreshing or updating of the rooms since. Also we were kind of surprised at the lack of amenities. There was no pool. The gym was unavailable and there really just wasn’t anything on property other than the spa which we didn’t visit. A lot of money for a run down hotel. "

"We were told we were upgraded to a villa. The villa was located at the opposite end of the property far away from the center of the resort where all restaurants and activities were. The villa was not clean when we got there. The shower curtain was in the sink, the floors and the kitchen were dirty and there were no comforters on the bed. The staff at the front desk were rude (specifically the evening shift). They were not accommodating at all. I would not recommend this resort to anyone. "

"Outdated garden room with a view of the back fence. Incredibly disappointing. Rest of resort was lovely and enjoyed."

"This hotel was amazing. Nestled on a hill between two beaches, the setting and views are stunning. We decided to spend all of our time here as we needed to recharge and it was pure paradise. We spend the early day at Jolly Harbour beach and watched the sunset every day at Valley Church beach. The food was amazing. The staff were lovely. They were quick to respond with anything we needed. George was super friendly and helped us on several occasions. Highly recommend this little Paradise. "

"Rooms are large and clean - staff are friendly - the beaches are absolutely lovely. All made for an excellent, relaxing holiday in paradise"

"Service needs attention. We had multiple issues during our stay in terms of service. Hotel is understaffed. There is no urgency in addressing requests. We have stayed is 5 star hotels around the world and this hotel is severely lacking in service. The price we paid does not match the experience we had. The beach is beautiful and we loved our beach attendant Daniel who went above and beyond. Chef at wild tamarind is great and food was flavorful. They ran out of towels on the beach, no trash can placed in our room (had to ask multiple times to get a trash can), asked for a streamer and they didn’t have one, room was filled with mosquitoes, no porter available to take us up the hill at night…the list of short comings is long. Please train your staff and hire more staff so this is not the norm. "