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"Check-in was convenient. The room was clean and quiet. The disappointment was that our rooms were in the basement with shared bathroom. They were not like the picture shows on the front of the water. "

" Dry clean and the staff were amazing. "

"We booked here because some family members stayed 9 years ago and loved it, so we weren't as careful with checking reviews as we would normally be. The resort is very far from 4*. The apartments are tired and basic. The soft furnishings (sofa, cushions and blanket) in the living room are dirty and smelly. The bedrooms are tiny, with just beds and no other furniture, not even a bedside table. The shower cubicles are cheap plastic. The only great thing is the view over the fjord. If the weather is good then I'm sure it's a fantastic place to see the Northern Lights but if it's cloudy, as it was during our visit, then you won't see anything and you're stuck in one location. The activities are run by a separate company and the staff are lovely but completely untrained. We booked a trappers experience day, where we were meant to learn about local flora and fauna, and how to make a fire. In reality, it was just a snowshoe hike, which was gorgeous and fun but not what we thought we were getting. Our guide had only been at the resort for a few weeks and had been given minimal training, so didn't know the area very well (not his fault, he was doing his best). We also found out that some of the activities staff live in tiny near the dog yard in extremely basic conditions. There was actually a fire while we were there - likely caused by unsafe electrics (no injuries thankfully). The sauna was also not working properly. On the plus side, the hotel staff were friendly. "

"Generally good Spacious room Good location Long wait to checkin Toilet badly positioned in bathroom Overall, expensive for what it is"

"This was an all around amazing stay, the lodging, location, friendly and wonderful staff, amenities, delicious food, fantastic sauna, etc"

"We were made to feel welcome at check-in and given help with directions to sightseeing in the Senja region as well as a great place to eat in nearby Finnsnes. A spacious room in fairly simple accommodation was suitable for our one night stay and the continental breakfast was good. Block-out curtains would have been nice."