Mallard Creek Hotels, Jacksonville

"My stay at this location was extremely disappointing and, at times, felt disrespectful. I only get to see my children twice a year, so this trip was very important to me. Unfortunately, even my kids noticed the lack of cleanliness, asking, “Do they not clean rooms here?”—which was frustrating, especially after I had requested room service multiple times without results. To make matters worse, there were renovations happening in my room during my stay, which was both disruptive and unacceptable. The pool was also unusably cold, adding to the negative experience. Dining was another letdown—the food took an excessive amount of time to prepare and was overpriced for the quality. Additionally, the lack of even basic complimentary coffee in the mornings felt like a missed standard for any hotel. Overall, this stay fell far below expectations, particularly for something that was meant to be meaningful time with my children. "

"I don’t travel a ton but I can honestly say that my room was probably the worst room I’ve ever had. The first two outlets I tried didn’t work at all. The air conditioning unit was incredibly loud and made odd noises. The toilet in the bathroom was not secure so it moved around and was unpleasant underneath. It looked like someone at some point had sat in the bar/buffet thing that runs along the wall, and it was pushed down at an angle, which is probably why that outlet didn’t work. Then we could hear every step the room above us made all night and in the mornings. Most troubling was that the dead bolt on the door didn’t work, so we couldn’t really lock the door besides the key card reader and the little flip lock on the top. I will say that their breakfast, and the sweet lady that makes it, were outstanding! I’ve never been to a hotel that serves biscuits and gravy every morning. "

"Need a full length mirror in the main room there’s just one small mirror in the bathroom. Need curtains for the bright lights at night…location is a convenient place to stay was able to walk to the beach. "

"Great for my dog! People were nice. Location wasn’t bad either"

"Was very surprised how nice the room was and the kitchenette, full size refrigerator and 2 electric stove top burners."

"Very clean room. AC worked well. Staff super friendly. Will stay again"

"There was some questionable substance on my desk. Peeling paint throughout the room. Garment hook falling out from wall. Microwave barely holding on."

"Everything was ok . But at the end on Sunday we lost power and that was unfortunate. "

"The breakfast was good and fresh. "