Mai Xuyên Holidays from AU$1,406

Great location and staff

Mia and Jasmine on the front desk were amazing. Both helpful am knowleable, English was perfect. Great breakfast, and a comfortable bed.

Staff was very helpful and the hotel felt like a refuge from the bustle of the Hanoi old quarter

The hotel is great. Walking around, I feel like it was the nicest we came across. What was exceptional was our concierge, Rose. We’ve been to everything from motel 8 to the Four Seasons, from budget escapes to all-inclusive resorts, and no where was the reception experience to the hotel better than our experience at this hotel with Rose. From her recommendations, helpfulness, communication style and her personality, she was wonderful. Some rooms have a window to a light corridor (sky well (giếng trời)) instead of a view, but we didn’t even notice. I found out that because of the historically high and narrow structures especially in the old-quarter, many rooms will have this. If a view is important, better to make sure no matter which hotel you’re booking with. Breakfast was exceptional with a very wide assorted buffet plus an à la carte menu that was included. The 9th floor restaurant is above all the surrounding buildings, so the view is stunning. Location was excellent and the staff in general were super nice and attentive.