Dear Madam, As you tell the things, we know well who you are. Then would be courageous to mention your name, I won't for respect for you, I am not and we are not and will never be lyers as you say. First, about the taxi driver, I have never told you that I'll let you negociate with the taxi driver for the simple reason that I said that I'll ask him how much it will cost and I'll let you know. Second, I was above all terrible for you when I checked on Expedia and got the information that your booking code was RO: means room only so doesn't include Gaz, you told us the contrary. This time wasn't your first stay at our place. On that first time as the informations I got at the reception, you already complained like that, the manager finally accepted for you the gaz for free and so on... I would did like that if you were right, which wasn't the situation. For the hot water, it's hot season, so you have to wait a little bit to get it because almost the customers don't use it so it takes time to come. We never gauge anyone, it's better to get sure about what you say before telling it.

Bonjour, Nous espérons que vous avez passer un bon séjour à l'hôtel malgré ces incidents. Nous vous remercions pour ce retour car il est primordial de connaître les avis des clients sur la totalité des prestations effectuées au sein de l'hôtel dans le but d'améliorer la qualité de nos prestations. Au plaisir