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Reviews of Cloud Mist Resort and Spa

3.5 out of 5
Cloud Mist Resort and Spa
Panchgani - Mahabaleswar Rd, Wai, MH

Reviews

6.8
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is best and the vie was pretty beautuful. Had fun with family
Stayed 2 nights in Sep 2019
Response from Ashwin Singh on 6 Oct 2019
Dear Sir/Madam, Thank you for your valuable feedback.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Insects in food, broken pool. Bad behaviour of staff
Stayed 1 night in Aug 2019
Response from Manager on 21 Sept 2019
Dear Sir, Thank you for your valuable feedback. We apologize if any inconvenience happen to you. We will look out in this issue.

6/10 Okay

Verified traveller

Liked: Staff & service
Infinity pool and view was something new. Food that was ordered in the room was good. Breakfast buffet average.But hotel management needs to be improved. Wifi doesn’t work most of the time. Valley view for delux rooms are actually not a valley view. There was terrace of restraunt that was hindering the view. This was for most of the delux rooms. There were some big mosquitoes that entered the room but hotel management did not have a spray to kill them. That was quiet shocking. We had to kill those mosquitoes by ourself. This property can improve a lot. Overall it was a pleasant stay
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 3 Sept 2019
Dear Sir, Thank you for your valuable feedback.

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from Manager on 17 July 2019
Dear Guest, Thank you for your valuable feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and enjoyed the stay :) Food was absolutely fresh and tasty too .... a bit pricy but worth it :)
Stayed 2 nights in Jul 2019
Response from Manager on 16 July 2019
Dear Guest, Thank you for your valuable feedback