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Reviews of TownePlace Suites by Marriott Macon Mercer University

3 out of 5
TownePlace Suites by Marriott Macon Mercer University
1550 Mercer University Drive, Macon, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 415 out of 548 reviews" "
Rating 8 - Good. 87 out of 548 reviews" "
Rating 6 - Okay. 30 out of 548 reviews" "
Rating 4 - Poor. 8 out of 548 reviews" "
Rating 2 - Terrible. 8 out of 548 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been a 5 if we were able to check in sooner
Stayed 1 night in Apr 2024
Response from Nikia Washington(AGM) on 24 Apr 2024
Godo Morning James:Thank you for choosing TownePlace Macon Mercer University. We do apologize for you not being able to check in early. We try our best to accommodate early check-in requests. Unfortunately, sometimes we are not able to. We hope you will stay with again when your travels bring you back to Macon.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service
The place was clean. The shower was awesome. The staff very nice. The pillows were awful as well as the beds. A light bulb over the eating table exploded. Staff quick to respond and clean up the glass shards.
Stayed 1 night in Mar 2024
Response from Nikia Washington(AGM) on 1 Apr 2024
Good Morning:Thank you for choosing TownePlace Macon Mercer University. We really appreciate you taking the time to review our hotel. We look forward to seeing you again when your travels bring you back to Macon. Thanks and I hope you have a great week!

6/10 Okay

María

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikia Washington(AGM) on 1 Apr 2024
Good Morning Maria:Thank you for choosing TownePlace Macon Mercer University. We want to thank you for the great review. We look forward to seeing you again when your travels bring you back to Macon. Thank you and have a great week!

10/10 Excellent

Jerlean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous
Stayed 1 night in Mar 2024
Response from Nikia Washington(AGM) on 4 Mar 2024
Good Evening Jerlean:Thank you so much for choosing TownePlace Macon Mercer University. We really appreciate your kind word and the great review. We look forward to hosting you again when you are back in Macon.I hope you have a great week!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, nice facilities.
Stayed 1 night in Feb 2024
Response from Nikia Washington(AGM) on 4 Mar 2024
Good Evening Michael:Thank you for choosing TownePlace Macon Mercer University. We appreciate your kind words and great review. We look forward to seeing you again when you are back in Macon.Thanks and I hope you have a great day!

10/10 Excellent

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Barbara at check in was incredibly helpful and kind. The property is up to date and clean.
Stayed 1 night in Feb 2024
Response from Nikia Washington(AGM) on 19 Feb 2024
Good Morning:Thank you for choosing TownePlace Macon Mercer University. We truly appreciate your kind words and the great review. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great day!

10/10 Excellent

CHRISTINE

Travelled with family
Friendly staff.
Stayed 1 night in Feb 2024
Response from Nikia Washington(AGM) on 8 Feb 2024
Good morning Christine:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your great review. We look forward to seeing you when your travels bring you back to Macon. Thanks and I hope you have a great day!

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 1 Apr 2024
Good Morning:Thank you for choosing TownePlace Macon Mercer University. We appreciate the great rating. Thank you and we look forward to seeing you again.Have a great week!

8/10 Good

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great the surrounding area of the college was clean but the area around those two places very dirty and run down.
Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 29 Jan 2024
Good Morning:Thank you for choosing TownePlace Macon Mercer University. we really appreciate your feedback. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great day

10/10 Excellent

Mary Neill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fairly new facility and in good condition. We liked our room, and the bathroom was quite nice. We only stayed one night, so my experience is limited.
Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 29 Jan 2024
Good morning Mary Neill:Thank you for choosing TownePlace Macon Mercer University. Thank you so much for the great review. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great day!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 14 Jan 2024
Good Afternoon John:Thank you for choosing TownePlace Macon Mercer University. Thank you for the great review, we really appreciate it. We look forward to seeing you when your travels bring you back to Macon.Thanks and have a great week!

10/10 Excellent

TINGTING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nikia Washington(AGM) on 14 Jan 2024
Good Afternoon TINGTING:Thank you for choosing TownePlace Macon Mercer University. That you for the great rating, we really appreciate it. We look forward to seeing you when your travels bring you back to Macon. Thank you and I hope you have a great day!

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 29 Jan 2024
Good Morning Wendy:Thank you choosing TownePlace Macon Mercer University. We really appreciate the great review. We look forward to seeing you when your travels bring you back to Macon.Thanks and have a great day!

10/10 Excellent

Grant

Stayed 1 night in Jan 2024
Response from Nikia Washington(AGM) on 29 Jan 2024
Good Morning Grant:Thank you for choosing TownePlace Macon Mercer University. We appreciate the great review. We look forward to seeing you when your travels bring you back to Macon.Thanks

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nikia Washington (AGM) on 27 Dec 2023
Good Afternoon Christopher:Thank you for choosing TownePlace Macon Mercer University. We appreciate you the great review. We look forward to seeing you again when your travels bring you back to Macon.Thanks

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Nikia Washington(AGM) on 27 Dec 2023
Hello Joseph:Thank you so much for the great review. We look forward to seeing you again when your travels bring you back to Macon. We hope you have a great day.

10/10 Excellent

Carol

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nikia Washington(AGM) on 21 Dec 2023
Good Morning Carol:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your feedback and great review. We look forward to seeing you when your travels bring you back to Macon.Thanks and Merry Christmas

10/10 Excellent

Belisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location gas station and food all within walking distance. The staff was great the place and room clean.
Response from Nikia Washington(AGM) on 30 Nov 2023
Good Afternoon Belisa:Thank you for choosing TownePlace Macon Mercer University. We are so glad that you enjoyed your stay with us. We look forward to seeing you again, when your travels bring you back to Macon. I hope you have a great weekend.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nikia Washington on 19 Nov 2023
Good Afternoon James:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your great review. We look forward to seeing you again when you are back in Macon. Thanks and I hope you have a great week!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent atay
Always a great stay here. Staff is always so friendly and nice. Rooms are clean and comfortable. Nice location.
Stayed 4 nights in Nov 2023
Response from Nikia Washington on 17 Nov 2023
Good Afternoon Eric:Thank you for choosing TownePlace Macon Mercer University. We are so glad that you enjoyed your stay and your great experience with our staff. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great weekend!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nikia Washington on 6 Nov 2023
Good afternoon Mandy:Thanks for choosing TownePlace Macon Mercer University. We appreciate the great review. We look forward to seeing you when your travels bring you back to Macon.Thanks and I hope you have a great day!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently Located off highway, east check-in and clean spacious room
Stayed 1 night in Nov 2023
Response from Nikia Washington on 6 Nov 2023
Good Afternoon Kelly:Thank you for choosing TownePlace Macon Mercer University. We appreciate you taking the time out to complete a survey on our hotel. We look forward to seeing you again when your travels bring you back to Macon. Thanks and I hope you have a great week!

10/10 Excellent

Gerald

Stayed 1 night in Oct 2023
Response from Nikia Washington on 17 Nov 2023
Good Afternoon Gerald:Thank you so much for the great review. We look forward to seeing you again when your travels bring you back to Macon.Thanks and have a great day!

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Front desk lady looked bothered
Stayed 1 night in Oct 2023
Response from Nikia Washington(AGM) on 11 Oct 2023
Good Morning Juan:Thank you for choosing TownePlace Macon Mercer University. I do apologize for the issue at check-in. I will make sure that I speak with her about this issue. We look forward to seeing you again when your travels bring you back to Macon. I hope you have a great day!

10/10 Excellent

Jorge

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, loving staff and very well staffed.
Stayed 2 nights in Oct 2023
Response from Nikia Washington(AGM) on 9 Oct 2023
Good Morning:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your kind words and the great review. We look forward to seeing you again when your travels bring you back to Macon.

2/10 Terrible

James

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay with the exception of a masked frontal assault at the check in desk. An utter disgrace to me and our country. I have stayed several times, and understood the ignorance then but will never stay again given the continued insult on our Constitutional Republic!
Stayed 1 night in Oct 2023
Response from Nikia Washington(AGM) on 9 Oct 2023
Good Morning Mr. Westman:Thank you for choosing TownePlace Macon Mercer University. I want to apologize for the issues you had while staying at our hotel. I would like to speak with you regarding those issues. At your earliest convivence please give me a call at the hotel. I look forward to hearing from you. Thank you again for choosing TownePlace Macon Mercer University. I hope you have a great day!

10/10 Excellent

Julie

Stayed 1 night in Sep 2023
Response from Nikia Washington(AGM) on 28 Sept 2023
Good Afternoon Julie:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your great review. We look forward to seeing you again when you are back in Macon,Thanks and I hope you have a great weekend!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nikia Washington(AGM) on 28 Sept 2023
Good Afternoon Yvonne:Thank you for choosing TownePlace Macon Mercer University. We really appreciate the great review. We hope to see you when you are back in Macon.Thanks and I hope you have a great day!

4/10 Poor

mia

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Nikia Washington(AGM) on 28 Sept 2023
Good Afternoon Mis:Thank you for choosing TownePlace Macon Mercer University. I do apologize that we fell short on providing exceptional service, to you during your stay with us. We hope you will consider staying with us again when your travels bring you back to Macon.Thank you and I hope you have a wonderful day.

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Very friendly stadd
Stayed 1 night in Sep 2023
Response from Nikia Washington(AGM) on 24 Sept 2023
Good Morning Susan:Thank you for choosing TownePlace Macon Mercer University. We also really appreciate the great review. We look forward to seeing you again when your travels bring you back to Macon. Have a great week!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nikia Washington(AGM) on 10 Sept 2023
Good Morning Laura:Thank you for choosing TownePlace Macon Mercer University. We really appreciate the great review. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a wonderful week!

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, check-in was easy, breakfast ends at 10. There are three to four restaurants in the same shopping area one has a live band. All are feet within the hotel. It also has a patio sitting area and an outside grill for the anyone who wants to use it. The check-out is at 12 for no additional cost! Thats a win for me.
Stayed 1 night in Sep 2023
Response from Nikia Washington (AGM) on 10 Sept 2023
Good Morning Aisha:Thank you for choosing TownePlace Macon Mercer University. We are so glad that you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to Macon. I hope you have a great week..

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nikia Washington on 24 Aug 2023
Good Morning Judith:Thank you for choosing TownePlace Macon Mercer University. We really appreciate the great review. We look forward to seeing you again when your travels bring you back to Macon.Have a great day!

10/10 Excellent

Nyria

Stayed 1 night in Aug 2023
Response from Nikia Washington(AGM) on 24 Aug 2023
Good Morning Nyria:Thank you for choosing TownePlace Macon Mercer University. Thank you for the great review. We look forward to seeing you when your travels bring you back to Macon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nikia Washington(AGM) on 16 Aug 2023
Good Afternoon Timothy:Thank you for choosing TownePlace Macon Mercer University. Thank you for the great review! We look forward to seeing you when your travels bring you back to Macon. Thanks I hope you have a great day!

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023
Response from Nikia Washington(AGM) on 14 Aug 2023
Good Morning Christopher:Thank you for choosing TownePlace Macon Mercer University. Thank you for the great review. We look forward to seeing you again when your travels bring you back to Macon. Thank you and I hope you have a great day!

6/10 Okay

C.

Business traveller
it was not what I expected nor was it in very good condition
Stayed 2 nights in Jul 2023
Response from Nikia Washington(AGM) on 14 Aug 2023
Good Morning C:Thank you for choosing TownePlace Macon Mercer University. I do apologize for the experience you had while staying at our hotel. I hope you will consider giving us another chance when your travels bring you back to Macon. Again, thank you for choosing TownePlace Macon Mercer University.Have a great day!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were outstanding!
Stayed 2 nights in Jul 2023
Response from Nikia Washington(AGM) on 31 July 2023
Hello Ron:thanks for choosing TownePlace Macon Mercer University. Thank you so much for the great review and kind words. We look forward to seeing when you are back in Macon.Thanks again, and I hope you have a great week!

8/10 Good

Irina

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Nikia Washington(AGM) on 31 July 2023
Good Evening Irnia:Thank you for choosing TownePlace Macon Mercer University. We appreciate the great review. We look forward to seeing you when you are back in Macon.Thanks and have a great day!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Room was very clean and up to date. Perfect check in and out. Several places to eat in walking distance.
Stayed 1 night in Jul 2023
Response from Nikia Washington(AGM) on 26 July 2023
Good Morning:Thank you for choosing TownePlace Macon Mercer University. We are so glad that you enjoyed your perfect check in and out. We look forward to you staying with us again when you are back in Macon. Thanks again and I hope you have a great day!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From greeting us at check in and suggesting dining options, the staff was very kind and accommodating. Thank you for a great stay- room was very nice and clean.
Stayed 1 night in Jul 2023
Response from Nikia Washington(AGM) on 24 July 2023
Good Morning Lisa:Thank you for choosing TownePlace Macon Mercer University. We really appreciate the great review.I hope you have a great week!

10/10 Excellent

Alyson L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for campus visits. Just across the street from the football stadium, baseball field and beach volleyball courts
Stayed 1 night in Jul 2023
Response from Nikia Washington(AGM) on 24 July 2023
Good Morning Alyson:Thank you for choosing TownePlace Macon Mercer University. We want to thank you for your kind words and great review. We look forward to seeing you again, when your ravels bring you back to Macon.Thanks and I hope you have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We had an amazing stay! The rooms were clean and comfortable all the staff were nice, friendly and helpful. We will definitely stay again when we are in the area.
Stayed 3 nights in Jul 2023
Response from Nikia Washington(AGM) on 11 July 2023
Good Afternoon:Thank you for choosing TownePlace Macon Mercer University. We really appreciate your great review, and kind words. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great day!

10/10 Excellent

Aureliz

Stayed 1 night in Jul 2023
Response from Nikia Washington(AGM) on 31 July 2023
Good Evening Aureliz:Thank you for choosing TownePlace Macon Mercer University. We appreciate you taking the time out to leave a review about our hotel. We look forward to seeing you next time your travels bring you back to Macon.Thanks and have a great week!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2023
Response from Nikia Washington(AGM) on 11 July 2023
Hello:Thank you for choosing TownePlace Macon Mercer University. Thanks for the great review and your kinds words. We look forward to seeing you again, when your travels bring you back to Macon.Thank you again

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nikia Washington(AGM) on 21 June 2023
Good Afternoon Kristine:Thank you for choosing TownePlace Macon Mercer University. We really appreciate you taking the time to leave a great review on our hotel. Again, thank you for choosing TownePlace Macon Mercer University.I hope you have a great day, and we look forward to seeing you again when your travels bring you back to Macon.

10/10 Excellent

Vera

Stayed 1 night in Jun 2023
Response from Nikia Washington(AGM) on 11 July 2023
Hello:Thank you for the great review! We look forward to seeing you again when your travels bring you back to Macon.Thanks again!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t wish to
Stayed 1 night in Jun 2023
Response from Nikia Washington(AGM) on 6 June 2023
Good Afternoon Terry:Thank you for choosing TownePlace Macon Mercer University. I hope you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to Macon.Thanks and I hope you have a great day

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with kitchen right off I-75
Ended up with a different room than booked. It was spacious. Had a very simple 2 burner stove, sink, & 6 foot fridge. Has a table for 4. Beds were comfy. Shower pressure good. Bath tub floor was slippery. Member of our group fell. Incident for filled out. Bruises down arm & a nasty abrasion. Hotel did not contact to see how person was. Dissapointed in that. Bought a bathmat to further prevent slipping since it was still slipery. Fire pit was wonderful. Hotel has 2 grill. Used one & hotel has grill utensils to borrow. Borrowed a fry pan & lid to cook with in room. Very limited games to borrow. Lobby is large & we used it to play games & chat. Hotel staff we interacted with were polite & very helpful. Great suggestions to. Hotel is right.off Hwy 75 near a college. Parking lot shared with resturants so options for dinning out.
Stayed 7 nights in May 2023
Response from Nikia Washington(AGM) on 6 June 2023
Good afternoon:Thank you for choosing TownePlace Macon Mercer University. My apologies about your friend. We really appreciate your great review about your experience while staying with us. We look forward to seeing you again when you are back in Macon.

10/10 Excellent

richard

Stayed 2 nights in May 2023
Response from Nikia Washington(AGM) on 11 July 2023
Hello:Thank you for the great review! We look forward to seeing you again when you are back in Macon.Thanks