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"The hotel is about 10~15 minute walk from the city centre. In the other direction you can reach the train station and bus station. While it is within walking distance, it is better to use taxi if you have luggage. It is clean and well-maintained. A safe is provided in the room, despite it is not mentioned in the specification. There is no coffee/tea facility in the room though. It doesn't have a restaurant for lunch/dinner but does provide sufficient space for breakfast. There are enough choices for breakfast, while not being overwhelming. Not all staff are fluent in English. Nevertheless, they are all very helpful. With the help of Google Translate, there is no problem in communication. 1 night we were disturbed by TV noise from a neightbouring room. A quick Google Translate and visit to the reception solved the problem straightaway. In conclusion we are quite pleased with the stay."

"Parking safe and very good experience excelente the staff"

"Loved the historical charm of the Palace! The room was a little small - couldn’t open the wardrobe all the way because it was too close to the bed. The bathroom was a good size. But the plumbing needs to be updated - the water pressure in the bathroom sink starts strong but then quickly weakens; the water in our sink smelled and tasted like old metal. The water in the shower did not smell/taste as bad, nor in the public water closets in the lobby. The bed was too firm and uncomfortable for our bodies, but we took it in stride. The walls seem thin, so we could hear neighbors walking the hall and bathing. Room television had limited channels and none in English, so a little disappointed that I couldn’t catch up on world news. Only Wi-Fi is in the bar/lounge. Above is not to complain, but rather to inform other guests what to expect. I would visit again because: * The staff were all very friendly and helpful - front desk, bellman (?), bar, and restaurant. We did not interact with housekeeping but they seemed pleasant from what we overheard. * The continental breakfast was fresh and plentiful. * Dinner in the restaurant delicious. * There is so much to see on the forest property and it is so peaceful and beautiful. * The young lady at the Convent reception desk was so sweet and helpful. Again, the first part above is to prepare others for staying. It is definitely worth staying at least a couple nights. We will return someday! Obrigada!"

"There was no air conditioning or fan, the street was extremely noisy. Terrible night of sleep."

"Breakfast was pretty average and rooms very nice and clean. Staff was very quiet - could have been a bit more welcoming but we had limited interaction so not a huge deal."

"Very comfortable, good beds, friendly and professional staff, good breakfest "

"Good Hotel, in centre of Viseu. I will book again"

"It is lack of enough staff. First night, suddenly we wake up at 3 am with a tribble noise due to strong wind causing the window to be open. We could not closed it and lot of rain was entering into our room affecting our stuffs. Went down to reception, he offer to change our room but there no one to help us to get our stuff to move the the new room. I asked for a bottle of water, no room service was available after midnight and also no any water bottle was available to be taken to our room. Receptionist offered to go to the spa and take some water in a cup from a machine. I’ve been to Malia in many places around and I was expecting surely much Aveiro deserve much better hotel service. "

"Amenities were poor and the fan in the bathroom didn't work. The breakfast was overpriced. The bed was clean and comfortable."