Top Hotels Near Macallan Park in Alabaster from AU$105

"The people at the hotel were so incredible. I asked one morning about whether the water in the room was complementary or if we had to pay. I think it was the manager of the hotel, not only told me it was complementary, but he went and got me more water. I was really disappointed though, because the pool was not working, and I had no idea when we booked the hotel. "

"My room 113 wasn’t properly cleaned. The floors were not swept. The shower had hair on the walls as well as the shower curtain. Towels were full of hair and need to be replaced. "

"The food was satisfactory, except for the room. There was a hair on the pillow, which appeared to be left from a previous guest. Therefore, the pillowcase should not be changed. Additionally, the air conditioning was excessively loud, making it difficult to sleep. The carpet was not thoroughly cleaned and appeared dusty. "

"Staff were friendly and helpful."

"Property seemed as though it could use some updating. Items that were noticed peeling paint. Loose moldings in the bathroom. Good bkf. And courtesy form staff. Were a plus "

"Parking was easy and secure "

"It was fine. Not great, but fine. Breakfast was lacking flavor, sausage gravy not good. But pancakes were nice. "

"All we could of expected."

"My reservation was somehow cancelled, but not by me. My payment to Hotels.com was processed on 2/19/26 for a 2 night stay on 3/13 and 3/14. A week later my son was in the hospital in Anniston, AL on life support so I tried to cancel through Hotels.com while not being able to talk to a human. Their website told me they would attempt to contact the hotel to cancel and if the hotel didn’t charge them, they wouldn’t charge me. I received 2 emails over the next few days saying they had tried multiple times to contact the hotel but couldn’t, and so I would not be refunded. I called the hotel multiple times and was told they had no problem cancelling but they couldn’t canceling and not charging, but Hotels.com had to do that. I never cancelled the reservation. In the mean time, my son was transferred to UAB hospital in Birmingham which was where my reservation was for. I called to hotel and talked to the manager who told me that the reservation was cancelled by a lady in their sales department but they were now booked up for those nights. She offered that she could get me a room at another one of their sister properties but I’d have to pay for it and was going to be over $600. So it looks like this hotel and Hotel.com both got their $ from me and the hotel was able to double dip by booking my room on top of that. Unbelievable! "