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Reviews of The Rutledge Inn

2.5 out of 5
The Rutledge Inn
1701 Montgomery Hwy, Luverne, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 341 reviews" "
Rating 8 - Good. 108 out of 341 reviews" "
Rating 6 - Okay. 34 out of 341 reviews" "
Rating 4 - Poor. 14 out of 341 reviews" "
Rating 2 - Terrible. 12 out of 341 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
1. Pool broken, dirty and abandoned 2. Carpet dirty and separating and tack strip exposed. 3. Hotel Entrance furniture was dirty and worn out 4. Door locks didn’t work. Told front desk. Never fixed 5. Lack luster work ethic of hotel management
Stayed 2 nights in May 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my favorite place to stay when i visit the kids and grandkids.
Stayed 4 nights in Apr 2024

10/10 Excellent

Damon

5 star
Stayed 1 night in May 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool was in working order, other than that great location, very clean and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica, Greenbrier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice, clean, quiet hotel to stay at. The room and bathroom were VERY clean and spacious and they were able to accommodate us coming in late. The customer service was great also. We will be book marking this hotel to stay at when we travel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly & the accommodations were clean & comfortable. I will stay there again when i visit the area.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I wanted to support a local business close to my destination. Seemed ok for the reviews and price so I was game. Owner/Manager was polite and nice at check in and that is where the positive ends and changes. Check checked in, he says out loud room number along with directions to get to it. #1 key cards didn’t work. Not a huge deal On to room #2, scraps of plastic and wood on the carpet, hair on the made bed pillow cases then mold in the wall ac unit. I raised concern and noted I would like a refund and to leave. He goes to inspect room and apologizes that the room wasn’t cleaned and shouldn’t have been assigned. Floor maybe. Pillow cases and moldy AC unit. That’s beyond not cleaned. I politely explain I do not wish to see a 3rd room and will be leaving. Please just issue a refund so I can be on my way. He insist on a refund of ten or another room. I politely decline state I don’t feel comfortable staying. He gets annoyed about my mention of the room # announcement and states he has to give me the info(it’s written on the card holder) with a nasty attitude and insists another room offer covers what he should have to do. I’ll have to eat the cost for rest to stay to leave and find something else. I hope he uses the money he kept from me to make improvements.
Stayed 1 night in Apr 2024

4/10 Poor

Gregory

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Old outdated rooms and smells like cigarettes.
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi suites are so relaxing!
Stayed 1 night in Mar 2024

6/10 Okay

Elena, Richmond

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient for where we were going. Rooms were clean & comfortable. Limited breakfast was ok. Elevator was a little scary sounding. Inspection expires in it in a few days. Pool was nasty. Staff was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Elena, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Isaiah

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Nothing much
Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay
Overall a good stay ,beds could've been more comfortable kinda hard. Great service
Stayed 1 night in Feb 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the reasonable price
Stayed 1 night in Feb 2024

10/10 Excellent

Molly

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff. Room was clean and very comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Staci

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Accommodated my pets and room was clean and smelled good. We got the non smoking and I was worried it might smell as we’ve dealt with that before because you know, people don’t wanna follow rules but this was not the case. It was surprisingly really nice. We will stay again!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Judith

Disliked: Staff & service, amenities
It was an average hotel price was right. They need new pillows and the sheets were pilling. Laundry are was in a strange place and old. They were clearly remodeling took the time to paint walls but not ceiling. Grout on tiles in bathroom need a good cleaning. Housekeeping knocked on door at 8:45 when check out was at 11.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough we enjoyed
Stayed 1 night in Jan 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
We always try to stay here when traveling through here. Quiet, clean & comfortable rooms.
Stayed 1 night in Jan 2024

4/10 Poor

Debra

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Faye

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but employees smoking outside of our room
The check-in process was smooth and staff was friendly. The rooms were clean and acceptable. The only complaint is that employees were smoking outside of our room. We could smell it in our room some and then were bombarded with smoke every time we walked out the room. Employees were outside of there every time, smoking.
Stayed 1 night in Dec 2023

2/10 Terrible

Danny

Travelled with family
Disliked: Staff & service
We have stayed here a few times and actually drive out of the way to stay here but never again. We checked in late after working all day and driving 7 hrs. Checked into our room and there were 2 beds not a king. I could not find our information an chalked it up as to me making the mistake. Found it later while laying in the bed. Called the desk and the guy had the audacity to tell me that i had reserved 2 beds. I told him that i would show him on the phone in the morning and the idiot told me I got what I reserved. Complained about noise from the room above us at 10:00 and 11:00. Was awakened again at 3 a.m. and 4:39 a.m. and it never stopped. I complained again about everything at check out. No offer of refund, discount, nothing! No plug in the sink and the bathroom is too dark to see anything. NEVER AGAIN!!!
Stayed 1 night in Nov 2023

4/10 Poor

Kathleen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Received an email immediately after booking saying that I needed to give more credit card information or booking would be cancelled. I tried to inquire by email but never received a reply. Hard to find; sign says Executive Inn. Called inn but desk person unable to give directions. Upon registration, desk clerk was very friendly and pleasant, not helpful with recommendations for dinner. There were no towels in the bathroom. I requested these but not brought. My husband had to return to the front desk to get the towels. Room was comfortable and quiet. Slept well. Breakfast was bare bones packaged things
Stayed 1 night in Oct 2023

8/10 Good

Nanette

Stayed 1 night in Oct 2023

8/10 Good

Peggy

Travelled with family
Disliked: Amenities
This trip was to attend a funeral. Rooms were clean, but dated. Fridge did not work properly, no hair dryer (no big deal, but it is convenient to have one).
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Everything was great. Especially the bed; extremely comfortable!
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drew and Staff were great
Stayed 1 night in Sep 2023

4/10 Poor

KM, Brooksville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Carol

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Lawrence

Stayed 1 night in Aug 2023

6/10 Okay

janice f

Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Carol

Stayed 3 nights in Aug 2023

6/10 Okay

Leon

Travelled with family
Liked: Staff & service, room comfort
An Experience.
Beds, furnishing and bathroom were clean. There was evidence of water leaks in ceiling and popcorn covering was peeling in places looked like mole developing in one corner Black looking dust or mole developing on AC discharge vents TV had only few channels to select. Repairs needed.
Stayed 4 nights in Aug 2023

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property convenient for me to visit my relatives. Considering I was in town for a family reunion.
Stayed 1 night in Aug 2023

6/10 Okay

Tricia

Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice rooms were very much expected we stayed in the one with the jacuzzi which was also nice
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Better than I thought, because it is a older hotel. But I was very pleased with it. Would stay again, and recommend.Check in was pleasant, room was clean and air worked great. Hotel was pretty full, but still quite.Breakfast could of been better but It did have coffee and muffins so I was happy. Great for a one or two night stay to rest.
Stayed 1 night in Jun 2023