Standard Room
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Reviews of Holiday Inn Lusaka, an IHG Hotel

2.5 out of 5
Holiday Inn Lusaka, an IHG Hotel
Cnr Birdcage Walk and Haile Selassie Ave, Lusaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Cleaniness
Stayed 1 night in May 2024
Response from Michael on 8 May 2024
Dear Michael,Many thanks for your feedback and the team and I are delighted you had a good stay. We look forward to having you back as soon as possible.Best regards - Michael

10/10 Excellent

Albert

Liked: Amenities, property conditions & facilities
Very centrally located and safe
Stayed 1 night in May 2024
Response from Michael on 8 May 2024
Dear Albert - many thanks for your note and much appreciated. the team and I are delighted you had a great stay and look forward to having you back, and soon. Best regards - Michael

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Cleaniness
Stayed 1 night in Jan 2024
Response from Gina on 2 Feb 2024
Thankyou for your feedback

10/10 Excellent

Michael

Business traveller
Liked: Amenities, property conditions & facilities
Clean, quite excellent for business
Stayed 1 night in Jan 2024
Response from Gina on 22 Jan 2024
Dear Michael Thank you for your feedback as it is always a pleasure to hear from our guests. Looking forward to hosting you again.Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Everyone and everything at the hotel was great! The room was a good size and clean. The staff were very helpful and kind.
Stayed 1 night in Jul 2023
Response from Sid on 14 July 2023
Dear Michael, Thank you for you review, Our aim is to save you even better! Do not hesitate to contact us for your next stay with us,Kind regards,

10/10 Excellent

Fatima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Hotel
I arrived on the 5th of March in Lusaka, without a booking for a hotel as the initial hotel i was meant to stay in was too far out my way for work. I chose Hotel Inn by chance and i must say, Holiday Inn has officially won a place in my Heart. I regularly travel to different countries in Africa for Work and i must say, out of ALL hotels I've stayed in, Holiday Inn has by far been thee BEST. The Hotel Staff took incredible care of me, knowing i work in the liquor industry, they always supplied me with extra water, always ensured i had help carrying my items to and from my room without expecting nothing in return, i mean?? Where else can you find such kind and caring people. I genuinely appreciate every single one of the staff members, from the beautifully friendly cleaners, the Reception staff, the Restaurant staff to the Security Guards who ensured my Safety at all times. I FULLY 100% Recommend this hotel to everyone and anyone out there. It is extremely clean, a home away from home. Thank you for everything and i look forward to my next stay at Holiday Inn!!
Stayed 6 nights in Mar 2023
Response from Gina on 23 Apr 2023
Thankyou for your feedback

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2023
Response from Gina on 22 Jan 2024
Dear Michael,Thankyou for your feedback Kind regards

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was great your staff is excellent. Keep it up. The booking agent not too good
Stayed 1 night in Feb 2023
Response from Sid on 6 Feb 2023
Dear Emmanuel,Thank you for taking the time to tell us about your experience at Holiday Inn LUSAKA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 00260764599242 or sidney.jani@lusakaic.com.Sincerely,Sidney Jani Front Office Manager00260764599242sidney.jani@lusakaic.com

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

musumba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is very clean and well kept.The view was breath taking
Stayed 1 night in Jan 2023
Response from Kansinde on 30 Jan 2023
Thankyou for your feedback

2/10 Terrible

Alistair

Travelled with family
Not honouring Rewards points
I booked the hotel for my wife using a Reward night. When she came to pay the small balance due (about $15) they charged my card with a further $101. When I queried the charge they claimed they had not received the instruction. They requested me to email but 2 days later I have still had no response. Very poor customer service and apparent ignorance of the Rewards process.
Stayed 1 night in Dec 2022

8/10 Good

Zelda

Stayed 4 nights in Oct 2022
Response from Holiday Inn Team on 20 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tembwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Gina on 22 Jan 2024
Thankyou Tembwe for your feedback Kind regards

10/10 Excellent

Gary

Stayed 6 nights in Sep 2022
Response from Mark on 24 Sept 2022
Dear GaryMany thanks for your time taken and 5 stars - we really appreciate and are looking forward to welcoming you back in the near future.Kind RegardsTeam HI Lusaka

8/10 Good

Chewe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, not too far from anywhere in town. The hotel is still fairly new and the feel nice finishings is superb. Food is good too, only downside is it takes a while to prepare. Otherwise the overall stay was good. Staff were friendly and I would stay there again on my next business trip
Stayed 2 nights in Aug 2022
Response from Mark on 3 Sept 2022
Dear CheweMany thanks for your time taken, scoring and feedback - we really do appreciate this and assure you we will try our level best to speed up the food delivery.Looking forward to welcoming you back soon.Team HI Lusaka

8/10 Good

Arindam

Stayed 4 nights in Jul 2022
Response from Management on 17 July 2022
Dear Arindam, Thank you for your positive scoring We look forward to welcoming you back you our hotel in the near future Kind regards Management

10/10 Excellent

Dan

Stayed 2 nights in Jun 2022
Response from Mark on 7 July 2022
Dear Dan Many thanks for taking the time to review the Holiday Inn Lusaka - greatly appreciate the 5 stars and looking forward to welcoming you back in the near future. Regards Team HI Lusaka

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with a fantastic breakfast bar -- worth buying and finding time to enjoy. The lunch dinner menu is good but a little pricey.
Stayed 1 night in Jun 2022
Response from Mark on 13 June 2022
Dear Paul Many thanks for the time and awesome feedback - we really appreciate and value these. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

10/10 Excellent

Revis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great staff. Oliver was especially helpful. Onsite construction was a little noisy but we survived.
Stayed 1 night in May 2022
Response from Mark on 13 June 2022
Dear Revis Many thanks for the time and awesome feedback - we really appreciate and value these. Please accept our apologies for the noise from the renovations taking place these will be completed mid July. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

10/10 Excellent

Revis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant. Helpful staff. Ongoing construction was a little distracting.
Stayed 3 nights in May 2022
Response from Richa on 13 June 2022
Dear Revis Many thanks for the time and awesome feedback - we really appreciate and value these. Once again please accept our apologies for the distractions as a result of the constriction. Wishing you a lovely week further and looking forward to welcoming you back soon. Regards Team HI Lusaka

8/10 Good

Lucy

Stayed 5 nights in Feb 2022
Response from Jessica on 15 Mar 2022
Good day Lucy Thank you for the positive scoring We look forward to welcoming you back to our hotel Kind regards Management

8/10 Good

Jerry, Pagosa Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two ladies who worked at the front desk were accommodating and friendly. I appreciated their helpfulness during my visit. The dining room operation needs some improvement. Always appeared to be understaffed. Good selection of food and well presented. Keep up the good work. Jerry Dale
Stayed 3 nights in Mar 2022
Response from Jessica on 15 Mar 2022
Good day Jerry, Greetings from the Holiday Inn Lusaka Thank you for sharing your experience with us We have noted your comments about the dining room operations, this will be addressed to ensure we do not repeat the same mistakes again. We have shared your comments about the service received at the front desk and the quality of food with the rest of our team We look forward to welcoming you back to our hotel in the near future Kind regards Management

10/10 Excellent

Kwame

Stayed 4 nights in Nov 2021
Response from Jessica on 24 Nov 2021
Good day Kwame, Thank you for the positive review We look forward to welcoming you back to our hotel in the near future Kind regards Jessica Alfred

10/10 Excellent

Bruce

Stayed 4 nights in Oct 2021
Response from Jessica on 8 Nov 2021
Good day Bruce, Thank you so much for your positive scoring We look forward to welcoming you back to our hotel in the near future Kind regards Jessica Alfred

10/10 Excellent

ferew M

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel is unbeatable with attentive staff,and clean environment. I would not have it anyother way. Safety is truly guaranteed
Stayed 3 nights in Sep 2021
Response from Jessica on 4 Oct 2021
Dear ferew M, Thank you for your lovely comments We are delighted that you enjoyed your stay with us. We trust that you had a safe trip back to Washington. Looking forward to welcoming you back to our hotel in the near future Kind regards Jessica

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAVE STAYED HERE A FEW TIMES AND HAVE BEEN EXTREMELY HAPPY EACH TIME!
Stayed 1 night in Sep 2021
Response from Jessica on 4 Oct 2021
Dear Barbara, Thank you for your lovely comments We are delighted that you have enjoyed each stay with us. We look forward to welcoming you back to our hotel in the near. Kind regards Jessica

4/10 Poor

Moutie

Stayed 1 night in Sep 2021
Response from Moutie on 16 Sept 2021
Thank you for taking the time to rate our service. I appreciate you making us aware of your experience at our hotel and I would like to apologise for any inconvenience caused. Please don't hesitate to contact me should you like to share the details of your stay. Kind regards Jessica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and the room was very clean. I highly recommend this hotel.
Stayed 2 nights in Jul 2021
Response from Jessica Alfred on 9 Aug 2021
Dear Valued Guest, Many thanks for your time and feedback. We are really glad you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Rooms nicely decorated
Stayed 1 night in Jul 2021
Response from Jessica Alfred on 9 Aug 2021
Dear Valued Guest, Thank you for your time and feedback. We are really glad you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Jessica Alfred on 9 Aug 2021
Dear Valued Guest, Many thanks for your positive rating. We look forward to welcoming you back to our hotel in the near future. Team HI Lusaka

8/10 Good

Bridget Sakile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Jul 2021
Response from Jessica Alfred on 10 Aug 2021
Dear Valued Guest, Many thanks for your positive rating. We look forward to welcoming you back to our hotel in the near future. Team Holiday Inn Lusaka